Muse Reviews 2,163

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the product, describing it as a great tool that significantly enhances meditation practices and provides valuable insights into sleep patterns. Many people find the app intuitive and well-designed, appreciating the real-time feedback and detailed data that help them understand and improve their mental state. The hardware is often praised for its comfort and effectiveness in tracking brainwave activity. However, some customers have experienced issues with the product's quality, particularly with inconsistent sensor connections and calibration problems, which can make it difficult to start sessions smoothly. A few other people also felt that the app could be improved with features like a search function and more in-depth options for advanced users. While some reviewers reported positive interactions with customer service, others mentioned slow response times and difficulties in resolving issues.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising its effectiveness for meditation,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the device and app are generally... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the improved hardware,... See more

Application

Consumers find the app experience to be ambiguous. Many praise the app as intuitive, well-designed, and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer support,... See more

Based on these reviews

Rated 4 out of 5 stars

A great tool. Often times the side band connections are finicky, (and I have very short cut hair!) but works great otherwise. Wish headphones weren't needed for deep sleep boosts. Its another inconven... See more

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Rated 4 out of 5 stars

The Muse Athena S device and headband is comfortable for sleeping. The Muse iPhone app is awesome and so informative. The Athena and the Muse onboarding lessons are especially helpful. I like the... See more

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Rated 4 out of 5 stars

The Muse Althena is a fantastic brainwave headband that makes meditation feel more effortless. Although meditation can a time be taught. The headband is comfortable, accurate, and the real‑time bird s... See more

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Rated 4 out of 5 stars

The EEG data collection went pretty smooth for my research study. The signal quality seems acceptable. The addition of the fnirs sensors in the Athena model are an amazing addition which I have been l... See more

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Rated 5 out of 5 stars

The Muse 2 is an incredible tool for anyone serious about mastering their mental state. By bridging the gap between neuroscience and mindfulness, it takes the guesswork out of meditation. The real-t... See more

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Rated 5 out of 5 stars

I have had the Muse S Athena now for a couple of weeks and have used it daily. It is very comfortable to wear and easy to adjust. The Muse and Myndlift apps are well-designed and intuitive. I pair my... See more

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Rated 5 out of 5 stars

I’ve been using Muse since 2020 because I really wanted to build a consistent meditation habit — and it truly helped me stick with it. Of course, I’ve taken a few breaks here and there, but I’ve sti... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Muse since 2020 because I really wanted to build a consistent meditation habit — and it truly helped me stick with it. Of course, I’ve taken a few breaks here and there, but I’ve sti... See more

Company replied

Rated 5 out of 5 stars

The Muse Athena is a phenomenal piece of hardware. The integration of EEG and fNIRS in a single wearable is a game-changer for my wellness tracking and BCI hacking projects. The data is surprisingly c... See more

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Rated 5 out of 5 stars

I’ve been using Muse S Athena for both meditation and sleep tracking, and I’m very impressed. The real-time biofeedback helps me reach a deeper state of calm faster and become more aware of my thought... See more

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Rated 5 out of 5 stars

I spent six months debating whether to buy the Muse S Athena due to its high price point. After comparing it with other brands and reading numerous reviews, I actually tried a cheaper alt... See more

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Rated 5 out of 5 stars

I’ve only done a few sessions with the Muse headband so far, but I’m already finding it genuinely helpful. I really enjoy the real‑time feedback — seeing my brainwave activity, how often I enter a cal... See more

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Rated 3 out of 5 stars

I dont think its as good as the original muse. It always has connection issues. For example, I tried a sleep session and it woke me up 7 times because of a poor connection. I took it off at midnight a... See more

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Rated 3 out of 5 stars

1. I spend way too much time fussing with the headband. 2. Muse does not retain dialog with the AI. Muse does much de-emphasization of beta, theta, and gama which are important for deeper levels of... See more

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Rated 4 out of 5 stars

Nice product so far (bought in february 2026) but the sensors on the side of the head often don't get a signal right away and I sometimes struggle for several minutes to find the perfect spot. Also it... See more

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Rated 5 out of 5 stars

I recently upgraded my Muse S from Gen 2 to the Athena and I am very happy with the upgrades. The sensors are way more robust and durable looking, and the fNIRS sensors add another dimension to the ex... See more

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Rated 2 out of 5 stars

I have been using Muse 2 for many years. I recently decided to upgrade to the Muse. Athena s because it's easier to transport and theoretically more comfortable. But there are so many connectivity iss... See more

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Rated 5 out of 5 stars

I purchased the Muse Athena S premium, and I will say this will be my favourite purchase of 2026. The headband was easy to setup with all the instructions provided by Muse. After charging the headband... See more

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Rated 1 out of 5 stars

I wanted to like the Muse Athena. The idea is strong, but the real-world experience hasn’t matched the price. The core problem is basic reliability. Connection is inconsistent: it can take 10–1... See more

Company replied

Rated 5 out of 5 stars

Muse Athena is great because it combines two devices in one. Before, I was using Muse 2 for meditation and another device made in Sweden for prefrontal cortex training. Now I use Athena daily for both... See more

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Rated 5 out of 5 stars

I already bought two headbands, also the most current Athena. Shipment and customer support are excellent. The biofeedback from the headbands is an interesting and helpful way to enhance my meditati... See more

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Rated 5 out of 5 stars

My Muse 2 had been working perfectly. Then, it suddenly lost the ability to connect via Bluetooth to my iPad. Nothing I tried rectified the problem. So, I emailed their Customer Service center, got... See more

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Rated 5 out of 5 stars

Since I started meditating with muse, I can say that my mind is clearer and I am calmer and more focused. I really like how this company has thought and designed a well-structured device and applicati... See more

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Rated 5 out of 5 stars

It’s very challenging to get the Muse Athena head band to pick up the signals despite using a damp cloth on my head or tightening the band. Tightening the band causes the sides to curl up and is uncom... See more

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Rated 2 out of 5 stars

It is my second Muse 2 that loses contact with one or more electrodes. The Muse Athena shows the same fundamental contact flaws with electrodes close to the ears. So 3 headbands in a row with fa... See more

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Rated 2 out of 5 stars

Currently, it's a machine that keeps your brain entertained, but not helpful for serious meditators who want to be notified when they become lost in thought. My goal was to use it for Samadhi t... See more

Rated 5 out of 5 stars

I got a muse 2 and have been using it daily for a month now and I must say my meditation practice has improved a lot with the use of the band and the app! It's also very interesting to be able to see... See more

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Rated 4 out of 5 stars

I’m giving the Muse 2 a solid 4 stars. It has been a fantastic addition to my routine, and the sheer simplicity of the device makes it incredibly easy to maintain a daily meditation practice... See more

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Rated 5 out of 5 stars

We've been customers for 8 years and have purchased hundreds of devices. Customer support has always been precise and punctual. The product is excellent. We noticed a technical defect in the latest ve... See more

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Rated 5 out of 5 stars

What made my experience great was the excellent customer service. I was assisted by Mae, and even though I’m not a big fan of email-only interactions and prefer phone or chat, Mae went out of thei... See more

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Rated 4 out of 5 stars

Muse is fantastic technology and has come a long way since I invested in them as a kickstarter project! It's fascinating how it reads your brain waves and provides instant feedback on your mental stat... See more

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Rated 5 out of 5 stars

Muse helps me understand my meditation beyond subjective feelings. What I think is happening during meditation is not always the same as what actually shows up in the app, and that insight is incred... See more

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Rated 5 out of 5 stars

I've had a couple issues with Muse over the last 4 years or so. Each time after calling support I've walked away feeling more than listened to or looked after. In my mind this is more endearing than i... See more

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Rated 1 out of 5 stars

I purchased a muse headband and a premium subscription for my wife. Despite repeated emails and phone calls my wife can not open the subscription. I have requested a refund. Hard to find a telephone n... See more

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Rated 2 out of 5 stars

It just doesn’t work for me. I find it very difficult to get the sensors working in the first place. In those cases where I have been able to do this, signal is lost during the night, either totally o... See more

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Rated 1 out of 5 stars

Blue tooth connection fail many times , the sensors for ears are week , the volume of lessons need to set every time to start , no connection with laptop , too many things that are with problems . I a... See more

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Rated 5 out of 5 stars

I purchased the Muse Athena last year, when it first came out and was thrilled with it! Unfortunately, after six months, it sometimes gave me incorrect data, so I had to moisten it with water more and... See more

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Rated 5 out of 5 stars

Great customer service. I wanted to return my device as it wasn't a perfect match for me. It was completely effortless and the customer service was quick, warm, and welcoming.

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Rated 4 out of 5 stars

Your customer service is a bit slow. You should provide more documentation about getting a good signal with the headband. It's been almost a month, and I think I have spent more time adjusting the hea... See more

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Rated 4 out of 5 stars

Product is good and gives good insight to drive better mental health. However, the tech needs to be improved. Getting the side sensors to connect is troublesome. I have very short hair and the side se... See more

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Rated 5 out of 5 stars

Very comfortable device, easy to activate, and really detailed data return (although I'm still learning how to analyse and implement the feedback). This is truly cutting edge consumer healthcare f... See more

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Rated 5 out of 5 stars

I start each day with 30 minute muse session. It allows me to approach the day with sharp focus and calm, especially on a day of work stress issues. I top it up with 10 minute sessions thru the... See more

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Rated 2 out of 5 stars

There is potential but needs more work. I use it for about 35 consecutive days now (at least one session of 20 min per day), and this is what I observed: Heart rate - the most accura... See more

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Rated 5 out of 5 stars

I’ve been using Muse regularly, and it’s one of the few tools that has genuinely helped me improve my meditation practice – not just do it more often. What really sets Muse apart is the real-ti... See more

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Rated 5 out of 5 stars

Hello everyone, I would like to extend my sincere thanks to the entire Muse team. I purchased my Muse S Band in April 2025, and after some time I started experiencing sensor issues. At first, thr... See more

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Rated 3 out of 5 stars

I have use the Muse for some weeks now. I still prefer meditation without it, because I prefer not to wear anything. But I do use it some times a week to see results. I use it without neuro-feedback... See more

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Rated 4 out of 5 stars

It's a pretty useful tool. It's quite impressive how good the EEG sensors are. Rarely have issues with signal. I bought it to deal with sleeping issues and it provides feedback for analysis. Then A... See more

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Rated 1 out of 5 stars

Ordered on 3/31. FAQ says 1-2 business days to ship...8 business days later and i've heard nothing and have yet to get a response from my customer support inquiry.

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Rated 5 out of 5 stars

Helps me focus more and to get in that sweet spot of meditation. I like all the information on your brain waves it gives you after each meditation. It’s great for beginners and for the practiced.

Company replied


Company details

  1. Electronics Company

Written by the company

Muse is an immersive meditation device that provides real-time feedback on your mental activity, heart rate, breathing, and body movements to help you build a consistent meditation practice.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Replied to 39% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Expensive device, unreliable connection, and no support response

I wanted to like the Muse Athena. The idea is strong, but the real-world experience hasn’t matched the price.

The core problem is basic reliability. Connection is inconsistent: it can take 10–15 minutes to connect, and sessions can drop out mid-way. That defeats the purpose of something you’re meant to be able to use consistently.

I’ve tried the standard troubleshooting (re-pairing, reinstalling the app, checking permissions/updates, restarting) without a lasting fix. I also reached out to Muse in December and again in January and received no reply, which is honestly the most disappointing part.

For something this expensive, “maybe it works today” plus silence from support isn’t acceptable. Until this is addressed properly, I can’t recommend it.

February 16, 2026
Unprompted review
Muse logo

Reply from Muse

Thank you for sharing this feedback. We're sorry for the connection issues and for the lack of response when you previously reached out. We’d like to look into this directly and help get things resolved. Please contact us through our support portal: https://choosemuse.my.site.com/s/contactsupport.

Rated 5 out of 5 stars

Love the brand!

Love the brand!

Love the technology!

The App. is amazing!

The staff and their customer service match and mirror the premium quality of the Muse S Athena headband!

Keep it up!

January 15, 2026
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re thrilled to hear our team’s support reflects the same premium quality as the Muse S Athena headband.

Rated 5 out of 5 stars

Muse Athena band difficulty

It’s very challenging to get the Muse Athena head band to pick up the signals despite using a damp cloth on my head or tightening the band. Tightening the band causes the sides to curl up and is uncomfortable and challenging to concentrate or relax. Counter productive for meditation.🙁

January 13, 2026
Muse logo

Reply from Muse

Thank you for sharing your experience. We're sorry to hear about the difficulty you’ve had getting a consistent signal and the discomfort when adjusting the fit. This isn’t the experience we want for you. A senior member of our customer care team will reach out to you directly to help resolve the issue.

Rated 4 out of 5 stars

Great for research and data collection!

The EEG data collection went pretty smooth for my research study. The signal quality seems acceptable. The addition of the fnirs sensors in the Athena model are an amazing addition which I have been looking for for a while. That being said, the in-app neurofeedback/activities did not seem to do much for me. I had only used the sleep features when I first got it a few years ago, and at the time it was very underwhelming. Just a bunch of abstract numbers that did not mean much to me and it lacked detailed information about my sleep or raw data that I could analyze myself.

April 2, 2025
Unprompted review
Muse logo

Reply from Muse

Thank you for your feedback. We’re glad the EEG and fNIRS performance supported your research, and we appreciate your honesty about the neurofeedback and earlier sleep features.

Rated 1 out of 5 stars

Blue tooth connection fail many times

Blue tooth connection fail many times , the sensors for ears are week , the volume of lessons need to set every time to start , no connection with laptop , too many things that are with problems . I am not satisfied about your product .

January 9, 2026
Muse logo

Reply from Muse

Thank you for sharing your feedback. We are sorry to hear about the issues you’ve experienced with the product. To make sure you get the support you need, a senior member of our Customer Care team will reach out to you directly to assist further. We appreciate the chance to make this right.

Rated 4 out of 5 stars

I’m still trying to figure it out…

I’m still trying to figure it out…
That’s where I’d like more information…

January 1, 2026
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re glad to hear that you’re exploring the Muse Headband. If you’d like more information, you can visit our website at https://choosemuse.my.site.com, or reach out to our support team for further assistance.

Rated 5 out of 5 stars

I’ve been using Muse since 2020

I’ve been using Muse since 2020 because I really wanted to build a consistent meditation habit — and it truly helped me stick with it. Of course, I’ve taken a few breaks here and there, but I’ve still reached more than a 120-day streak, which I’m really proud of.
I’ve seen a huge improvement in my meditation level. I went from struggling to sit for 5 minutes to comfortably meditating for an hour. The real-time feedback — especially the birds, breathing guidance, and heart rate relaxation cues — has made a big difference in helping me stay present and understand my progress.
I genuinely recommend it to my friends and clients. It’s been a game changer for building a sustainable meditation practice.

January 14, 2026
Unprompted review
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re thrilled to hear how Muse has supported your consistency and growth, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

I’ve been using Muse since 2020

I’ve been using Muse since 2020 because I really wanted to build a consistent meditation habit — and it truly helped me stick with it. Of course, I’ve taken a few breaks here and there, but I’ve still reached more than a 120-day streak, which I’m really proud of.
I’ve seen a huge improvement in my meditation level. I went from struggling to sit for 5 minutes to comfortably meditating for an hour. The real-time feedback — especially the birds, breathing guidance, and heart rate relaxation cues — has made a big difference in helping me stay present and understand my progress.
I genuinely recommend it to my friends and clients. It’s been a game changer for building a sustainable meditation practice.

November 18, 2025
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re thrilled to hear how Muse has supported your consistency and growth, and we truly appreciate your recommendation.

Rated 4 out of 5 stars

I’m giving the Muse 2 a solid 4 stars

I’m giving the Muse 2 a solid 4 stars. It has been a fantastic addition to my routine, and the sheer simplicity of the device makes it incredibly easy to maintain a daily meditation practice—which is a win in itself!

That said, there are a few areas where the experience could be a bit more "zen":

App Performance: I’ve encountered some occasional audio glitching within the app which can be a little distracting when you're trying to find your flow.

Navigation: A search function in the app is definitely missing; it would make finding specific sessions much faster.

Data & Customization: For the data nerds out there, you currently can't export raw data. I also find it a bit of a shame that you can't target waves other than Alpha.

The Verdict: If you want a sleek, user-friendly tool to keep you consistent and mindful, Muse 2 is excellent. If they can iron out the app bugs and add a bit more depth for power users, it would be a perfect 5/5!

February 7, 2026
Unprompted review
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re glad it’s supporting your daily practice, and we appreciate your feedback on app performance, navigation, and data features.

Rated 4 out of 5 stars

Several months Muse Athena user.

I’ve been using the Muse Athena for a couple of months now, and overall I’m quite satisfied with the purchase.

I should say upfront that I’m probably not the “typical” user. I’ve been meditating for many years, so I don’t really use most of the guided meditations or the sleep features offered in the app. My use is fairly simple and focused: short to medium meditation sessions, mostly unguided.

That said, even with this relatively limited use, I’ve found the device genuinely helpful. I have experienced some connectivity issues during evening or night sessions ( possibly related to sweat accumulation throughout the day), and at times, the metrics don’t fully match my subjective experience of a given meditation session. That’s something to keep in mind if you expect the data to be perfectly aligned with how you “feel.”

However, for me, the real value of Muse Athena lies elsewhere. The ability to quantify and lightly gamify meditation in a semi-objective way has been incredibly effective in helping me maintain consistency. Seeing patterns over time, tracking sessions, and having some form of external feedback — even if imperfect — has made a noticeable difference in my commitment to daily practice.

For that reason alone, the device has already been worth it for me. It’s not about replacing introspection or experience, but about supporting consistency and long-term engagement. If that resonates with you, Muse Athena can be a very useful tool.

February 7, 2026
Unprompted review
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re glad it’s helped you stay consistent with your practice.

Rated 5 out of 5 stars

What made my experience great was the…

What made my experience great was the excellent customer service. I was assisted by Mae, and even though I’m not a big fan of email-only interactions and prefer phone or chat, Mae went out of their way to understand the problem and provided timely responses after every communication, resulting in a positive resolution of my case. I can see that Interaxon clearly prioritizes its customers and makes you feel like more than just a number.

Keep up the great communication!

On the downside, the Muse-S 2 headband (fabric band/sensors) has failed again, marking the fourth or fifth time in my two years as a customer

February 1, 2026
Unprompted review
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re truly delighted to hear that Mae was able to support you so effectively.

Rated 5 out of 5 stars

Wasn't sure about this at first but I…

Wasn't sure about this at first but I am now addicted! it's great that my meditation sessions have skyrocketed in quality

February 5, 2026
Unprompted review
Muse logo

Reply from Muse

Thanks for sharing your experience. We're great to hear the app has become such a valuable boost to your meditation practice.

Rated 5 out of 5 stars

Thumbs up for the support team!

I purchased the Muse Athena last year, when it first came out and was thrilled with it! Unfortunately, after six months, it sometimes gave me incorrect data, so I had to moisten it with water more and more to make it work. Then I realized that the hard reset of the device wasn't working, which is a sign that there must be a hardware problem. I contacted the Muse team (over the past few months, I had already asked the team several times for information about the app/how the measurements work or how to use the battery, and the support team was always very helpful!) and explained exactly what the problem was. As always, they were very friendly and accommodating and sent me a replacement Muse Athena device just a few days after my email. I am very grateful for this and can't wait to continue my journey with the new device. I'm still totally thrilled that they've managed to develop such a small headband that can measure brain waves without having to put on a lab cap. It’s a game-changer for home use and WORTH EVERY PENNY. Still excited!

February 4, 2026
Unprompted review
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re delighted to hear how much you’ve enjoyed the device and truly appreciate your kind words about our support team.

Rated 5 out of 5 stars

The staff at Muse were extremely…

The staff at Muse were extremely helpful and quickly responded to my concerns. Highly recommend!

February 2, 2026
Unprompted review
Muse logo

Reply from Muse

Thank you for your feedback. We’re glad our team could help and appreciate your recommendation.

Rated 5 out of 5 stars

Fabulous neurotech gear

The Muse Athena is a phenomenal piece of hardware. The integration of EEG and fNIRS in a single wearable is a game-changer for my wellness tracking and BCI hacking projects. The data is surprisingly clean, and it’s become my go-to for overnight sleep studies. Highly recommended for researchers and hobbyists alike!

February 3, 2026
Unprompted review
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re thrilled the Muse Athena is elevating your wellness tracking and BCI projects, and we appreciate your recommendation.

Rated 5 out of 5 stars

Fascinating insights in my brain functions and great tool for meditation growth

I already bought two headbands, also the most current Athena.
Shipment and customer support are excellent.
The biofeedback from the headbands is an interesting and helpful way to enhance my meditation experience. There have been many new features (brain strength, sleep…) rolled out and the app continuously improved, the library of guidance programs is extensive so there is much room for growth!

February 1, 2026
Unprompted review
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re thrilled that the headbands and Athena have enriched your meditation practice and that our support team has met your expectations.

Rated 5 out of 5 stars

A couple week in, great experience so far

I have had the Muse S Athena now for a couple of weeks and have used it daily. It is very comfortable to wear and easy to adjust. The Muse and Myndlift apps are well-designed and intuitive. I pair my neurofeedback sessions with wireless earbuds and a hands-free phone holder for ultimate comfort. Have noticed positive cognitive differences since beginning use. I am excited for what else may come.

January 16, 2026
Unprompted review
Muse logo

Reply from Muse

Thank you for sharing your experience. We’re delighted to hear the Muse S Athena has been comfortable, easy to use, and already making a positive impact.

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