As long as the order goes smoothly, everything should be fine, but if there is a problem… good luck with customer service. I placed an order that was processed professionally but unfortunately... See more
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I recently had an issue where my parcel vanished after dispatch. Emailed the team, received a call from Josh who also felt the parcel was lost by Royal Mail but unfortunately the original coils I'd or... See more
Been using choppavapes for some time now and to be honest it is my go to online vape shop. Nothing it too small for them to sort out your order. And sometimes when you do make a order they stick some... See more
The owner is absolutely on point with his product knowledge and charisma. I asked some difficult questions just to watch his reaction and get a gauge away from the previously mentioned comments.... See more
Company replied
Company details
Written by the company
Welcome to Choppa Vapes, the heart of the vaping community. Get all your vaping needs in one place, we have over 80 different flavours, all the latest and a wide range of hardware and over 15 years of vaping knowledge in-store or online. Over 80 handcrafted and award-winning flavours to choose from, Choppa Vapes are also the market leaders in bringing the latest and greatest hardware at the most competitive prices on the entire web. Coupled with great service and attention to detail, all vaping aspects are covered. Also join the Choppa Vapes Facebook page for an amazing community full of great advice, banter and giveaways!
Contact info
370 Blackburn Road, BB51SA, Accrington, United Kingdom
- 01254 723931
- customerservices@choppavapes.com
- choppavapes.com
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Resolved issue
I ordered with this company in good faith that the order would arrive on time and intact. The order arrived with parts missing. I did however make certain contact with the company and they apologised as there was a fault there side which caused this. I now am happy to say my order has been received in full. Thanks for resolving guys!
May 3, 2023
Amazing company!!!
Amazing company!!!! I ordered the teslacigs 86w for my wife and they didn’t have the colour in stock!!! So instead of waiting for me to contact him about my package, they phoned me and asked if I would like a different colour and sent it to me, very quick delivery and will definitely use again
May 1, 2023
Not the best experience
Bought nicotine free vapes
Paid - received wrong order
Had to send photos wait for then to reply to email - they sent a prepaid reply . Had to print off and return.
Had to wait for new order. Didn’t come they said it was an error and had none in stock
Awaiting refund
Sadly won’t be using again
No apology
No offer of anything for inconvenience- poor service
April 26, 2023
Reply from Choppa Vapes
Hi Mel,
We are truly sorry to read about your experience with Choppa Vapes. We understand how frustrating it must have been for you and we appreciate your patience throughout this process.
In response to your recent order with us, there was indeed a mix-up with the packing of your order, which we sincerely regret. The correct items were supposed to be sent to you as soon as we received the wrong items back from you. Unfortunately, due to an inventory issue on our website, we had some products marked incorrectly as in stock.
We do take full responsibility for this, and a full refund was issued as soon as the error was discovered. I want to assure you that we are taking steps to prevent such issues from happening in the future.
Despite this, we did fall short of our commitment to offer you an efficient service and for that, we offer our sincerest apologies. We value your feedback and will use it to improve our service for the future.
-The Choppa Vapes Team
Impeccable Customer service
Placed an order for some liquid, a box of falcon 2 coils and 2 x Boxes of Oxva pods, unfortunately the falcon 2 coils were out of stock until next week, and only 1 box of the Oxva pods turned up, however! Josh called me to tell me about the lack of falcon 2 coils, no issue happy to wait, then I called him to inform him of the error in my order, and both times he was impeccable, Josh is a credit to Abu, and all at Choppa vapes, I look forward to getting the 2 minor issues solved and I look forward to placing future orders. Thank you again Josh and Team.
May 4, 2023
Unprompted review
A great shopping experience
I was impressed by how much Choppa Vapes had to offer. The website was clearly laid out and I found what I was looking for at an affordable price. The delivery took no time at all and everything I ordered was there. Would highly recommend.
April 26, 2023
Very prompt delivery
Very prompt delivery, also josh is so helpful and very good at his job
April 26, 2023
Reply from Choppa Vapes
Thanks so much for taking the time to leave us a 5-star review, Barbara! We're delighted to hear that you had a great experience shopping with Choppa Vapes. We're especially glad to hear that Josh provided you with excellent customer service and was helpful throughout your purchase process. We'll be sure to pass along your kind words to him - he'll be thrilled to hear that he was able to assist you so well. We appreciate your business and look forward to serving you again in the future!
Great customer service had a problem…
Great customer service had a problem with my Pulse AIO Kit Vandy Vape went to the store where Josh sorted it out for me, and he even put a build on my rba deck I will been buying from choppa vapes from now on. ✨✨✨✨✨👍 my other Pulse AIO Kit Vandy Vape came on 03/05/2023 works perfect thanks again to josh 👍
April 27, 2023
Reply from Choppa Vapes
Thank you for leaving us such a positive review, Billy!
We're so glad to hear that you had a great experience at our store and that Josh was able to assist you with your Pulse AIO Kit Vandy Vape.
It's great to hear that it's working perfectly and that you're happy with it.
We appreciate your business and look forward to serving you again soon.
Thanks for choosing Choppa Vapes!
The last twice of ordering wrong liquid…
The last twice of ordering wrong liquid got the impossible they were making me out to be a liar last order just received missed an item choppavapes your starting to go down hill
April 24, 2023
Reply from Choppa Vapes
Hi Peter,
We take your feedback very seriously. I want to assure you that we absolutely do not want you to feel as if you've been made to seem dishonest. We respect and value each of our customers greatly, and your feedback gives us the opportunity to improve.
Regarding the blue slush e-liquid, we have noted your concerns and have initiated further quality checks on the mentioned batches. We believe in providing only the highest quality products to our customers. We have tested all relevant batches and found them to be of the same high quality as normal and have not received any other complaints relating to incorrectly labelled liquids. However, we have offered to replace the affected bottles but haven't heard back yet.
We are deeply sorry that there were any items missing from your order. We have reached out to you several times to attempt to resolve this issue, if you could let us know what was missing we will happily resend the missing items.
Your experience with us are certainly not the standard of service our customers usually enjoy, and we would like to do whatever we can to restore your faith in Choppa Vapes. Please feel free to reach out to us anytime, we're here to help.
Thank you for your patience and understanding.
-The Choppa Vapes Team
The owner is absolutely on point with…
The owner is absolutely on point with his product knowledge and charisma.
I asked some difficult questions just to watch his reaction and get a gauge away from the previously mentioned comments. I cannot fault the chap. Great product, great knowledge, great business acumen, just a top end business.
I ordered some products in store and out of store and t eh out of store products arrived the following day or day after, stupendous service, need say no more!!
April 27, 2023
Reply from Choppa Vapes
Thanks for this fantastic 5-star review!
We're thrilled to hear that you had such a positive experience with our owner and that he was able to provide you with great product knowledge and business acumen. It's great to hear that you put him to the test with some difficult questions and that he rose to the occasion with charisma and expertise.
We're also delighted to hear that you're happy with our products and that our shipping service was so fast and efficient. We appreciate your business and we'll continue to work hard to maintain the high standards you've come to expect from Choppa Vapes. Thanks again for your kind words and for choosing us as your go-to vape shop!
Good flavours but would like them in a…
Good flavours but would like them in a short fill bottle as the 10ml bottles don't last long enough
April 27, 2023
Always happy to help an go the extra…
Always happy to help an go the extra mile to help with all orders
April 23, 2023
Reply from Choppa Vapes
Thank you for taking the time to leave us a positive 5-star review, Victoria! We're thrilled to hear that you had a great experience with our customer service team and that they went the extra mile to help with your orders. Providing excellent service is a top priority for us, and we're glad to hear that we met your expectations.
We appreciate your business and we're committed to continuing to provide excellent service to all of our customers. Thanks for choosing Choppa Vapes as your trusted vape shop, and we look forward to serving you again soon!
Amazing service forgot to change mobile…
Amazing service forgot to change mobile number on account and they still sorted my order out even tho was a issue with a bottle been out of stock wrote a note on slip to let me know the issue which is amazing as other companies would fob you off
April 19, 2023
Reply from Choppa Vapes
Thanks for sharing your amazing 5-star review with us! We're thrilled to hear that you had a great experience shopping with Choppa Vapes. We understand that sometimes things don't go according to plan, but we're committed to providing excellent service no matter what. It's great to hear that we were able to sort out your order despite the mobile number issue and let you know about the out-of-stock bottle.
We appreciate your business, and we look forward to serving you again soon!
This company has went all out to fix a…
This company has went all out to fix a small issue. Would 98% recommend. Almost perfect 👍
April 25, 2023
Unprompted review
Reply from Choppa Vapes
Thanks for sharing your positive 5-star review with us, Nicky! We're glad to hear that you had a great experience shopping with Choppa Vapes, and we appreciate your recommendation. Providing excellent service to our customers is a top priority for us, so we're delighted to hear that we went all out to fix the small issue you experienced.
Thanks for your business, and we're committed to continuing to provide top-notch service and products to all of our customers. We look forward to serving you again soon!
Great service
Great service! lots of options and great delivery!! buy from here all the time
April 17, 2023
Reply from Choppa Vapes
Thank you so much for taking the time to leave us a 5-star review, Kayla! We're thrilled to hear that you're happy with our service and that we've become your go-to vape shop. Providing excellent service, a wide variety of options, and fast, reliable shipping is what we're all about, so it's great to hear that we're meeting your expectations.
Thanks for choosing Choppa Vapes, and we look forward to continuing to serve you with the best products and service around!
Choppa vapes all the way!
My mate showed me choppa vapes and his liquid is AMAZING, i legitamitly wont go anywhere else for liquid its the best around and the customer service you get from the team is amazing with him calling you if there is a issue with the order, or if there is something he thinks maybe the wrong product for the items you are buying. Honestly choppa vapes 1000%!
March 8, 2023
Unprompted review
Reply from Choppa Vapes
Thank you so much for the amazing 5-star review, Byron! We're thrilled to hear that your mate introduced you to Choppa Vapes and that you've had such a fantastic experience with our liquids and customer service. We take pride in providing the best products and service around, and it's great to hear that we're delivering on that promise.
We appreciate your loyalty as a customer and your support of Choppa Vapes. Thanks for choosing us all the way, and we look forward to continuing to provide you with the best liquids and service around!
Quickly dispatched and everything was…
Quickly dispatched and everything was exactly as expected, will definitely be back!
April 3, 2023
Reply from Choppa Vapes
Thanks for the awesome 5-star review, Alanna! We're thrilled to hear that your order was dispatched quickly and that everything was exactly as expected. Providing fast, reliable service and accurate orders is what we're all about, so it's great to hear that we're meeting your expectations.
We appreciate your business and your support of Choppa Vapes. Thanks for choosing us and we look forward to serving you again soon!
One-Stop Vaping Shop
I found Choppa Vapes has what I need at an excellent price. Quick delivery, excellent customer service and a professional approach to all queries.
A true One-Stop shop for all my vaping needs.
March 15, 2023
Unprompted review
Reply from Choppa Vapes
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found everything you needed at Choppa Vapes and that we were able to provide you with excellent service and a professional approach to your queries. We take pride in being a one-stop shop for all your vaping needs, and we're glad to hear that we're meeting that goal.
We appreciate your business and your support of Choppa Vapes. Thanks for choosing us as your go-to vaping shop, and we look forward to continuing to serve you with the best products and service around!
i have been a customer for years now
i have been a customer for years now, & i won`t go to anyone else. juices are top notch, as is the customer service & speed of delivery. choppa all the way.
April 11, 2023
Reply from Choppa Vapes
Thanks for being such a loyal customer for years, Calvin! We're thrilled to hear that you won't go to anyone else for your juices and that you've had great experiences with our customer service and speedy delivery. We take pride in providing the best products and service around, and it's great to hear that we're hitting the mark.
We appreciate your support of Choppa Vapes and your business over the years. Thanks for choosing us all the way, and we look forward to continuing to provide you with the best products and service around!
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