Christopher Plumbing Services Ltd Reviews 259

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, reliability, and high quality, often highlighting the prompt response times and professional execution of tasks. The staff are frequently described as knowledgeable, courteous, and friendly, providing excellent advice and ensuring a tidy workspace after completing jobs. Many appreciate the transparent and fair pricing, with quotes being honored and no unexpected costs, which contributes to a stress-free experience. However, some customers also noted an instance where multiple valve replacements were performed without resolving the underlying issue of low water pressure, suggesting a misdiagnosis in that particular situation.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its reliability, professionalism, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

Price

People report positive experiences with pricing, consistently highlighting transparency and fairness.... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt replies to inquiries... See more

Quality

Customers had positive experiences with quality, consistently reporting that work was carried out efficiently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to Christopher Plumbing Services (CPS) about 3 years ago after frustration of years of plumbers who failed to return calls or turned up late etc. CPS always do what they say they will do i.e. tu... See more

Company replied

Rated 5 out of 5 stars

After a few months of things going wrong with our central heating system, we contacted Christopher Plumbing Services on the strength of a friend’s recommendation, and they were able to diagnose and fi... See more

Company replied

Rated 5 out of 5 stars

We have used Christopher Plumbing Services multiple times over the last 6 months and the whole team are fantastic. Professional, knowledgeable and get the job done! We are so happy with our new bathr... See more

Company replied

Rated 5 out of 5 stars

Had new bathroom and kitchen taps fitted since both were old and dripping. The pipes and valves leading to the taps were less than optimal and this was much improved. I have used Christopher Plumbing... See more

Company replied


Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor
  6. Water Softening Equipment Supplier

Written by the company

We always answer the phone and turn up on time! We aim to provide a reliable and responsive plumbing and central heating service to the Basingstoke, Andover and Fleet area. Customers and engineers are supported by our full-time office. We have a clear pricing policy, charging by the half-hour, rather than a fixed hourly rate. We are Gas Safe registered, providing boiler and gas appliance annual services, boiler and central heating installation and repairs, Gas Safety checks and Landlord Gas Safety records. Our general plumbing services include repairs, leak detection, water softeners and bathroom refurbishments. Christopher Plumbing Services is approved by Hampshire Trading Standards "Buy with Confidence”, Which? "Trusted Trader" and Trustatrader. We’re very proud to have so many regular customers who are also happy to recommend our services. Visit our website to learn more about us, how we operate and our range of services. Meet the team - we show engineer names and photos and always confirm who will be attending the appointment. We're open 8am - 5.30pm, Monday to Friday. If we don't answer the phone immediately or you are calling out of hours, please don’t hesitate to leave a message - we always respond promptly!


Contact info

4.9

Excellent

TrustScore 5 out of 5

259 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best in town

Moved to Christopher Plumbing Services (CPS) about 3 years ago after frustration of years of plumbers who failed to return calls or turned up late etc. CPS always do what they say they will do i.e. turn up on time and getting them within 24 hours is almost always possible. The plumbers are efficient, courteous and knowledgeable. Highly recommend.

May 4, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for sharing your opinion and including the reasons why you consider Christopher Plumbing Services to be the 'Best in town’! We endeavour to provide the best possible service and we are rewarded when customers are happy to recommend the company and submit great reviews like this.

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Rated 5 out of 5 stars

Excellent Plumbing Company

Having used Christopher plumbing company before, when my hot tap in my bathroom basin started to drip, I had no hesitation to use them again . They are an extremely professional and friendly business willing to help in anyway they can. I am very satisfied and happy with the work carried out and thoroughly recommend them.

April 29, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you - we're delighted to receive reviews like this from happy customers!

Rated 5 out of 5 stars

Always quick to respond to enquiries…

Always quick to respond to enquiries and getting appointments organized. Knowledgeable & professional plumbers I am happy to recommend.

April 29, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review highlighting our quick responses and recommending Christopher Plumbing Services.

Rated 5 out of 5 stars

Very reliable

Very reliable, professional and prompt service. Got to the root of the problem and solved it. We always use them and always will.

I just wish they wouldn't ask for feedback after every visit. It's tedious. I am now cross that the site is directing me to continue on Google/FaceBook. Not right. One set of feedback should suffice.

April 15, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to share this 5-star review. As a regular customer, it is much appreciated.

Rated 5 out of 5 stars

I recently used this plumbing service…

I recently used this plumbing service and was very impressed with the overall experience. They responded promptly to my enquiry and were able to schedule the work quickly.

What stood out most was their clear and transparent pricing—everything was explained upfront with no hidden costs, so I knew exactly what to expect. The work itself was carried out efficiently and to a high standard, and the plumber was professional, courteous, and respectful of my home.

Overall, a reliable and trustworthy service that I wouldn’t hesitate to use again or recommend to others.

April 22, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you - your kind words, positive feedback and recommendation of Christopher Plumbing Services are much appreciated.

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Rated 5 out of 5 stars

Yearly service of our boiler

Yearly service of our boiler. Always on time, neat and reasonable price. Also very good when needed to fix a leaking pipe.

April 8, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for sharing another 5-star review with helpful comments.

Rated 5 out of 5 stars

Helpful and reliable

I’ve been using Christopher Plumbing for many years and they have never let me down. From fitting my new boiler to annual servicing I trust them for reliability and value for money.

April 8, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for continuing to use our services and for supporting us by sharing yet another review, it is much appreciated.

Rated 5 out of 5 stars

Friendly and reliable plumbing from Basingstoke's best!

I've used Christopher Plumbing Services many times over the years and they never disappoint. Martyn came out on 9th April to drain and flush my central heating system, swap out a radiator, and fix a leak — all done to a really high standard.
He was friendly, helpful, and left everything tidy. Excellent value for money too. If you're looking for a reliable, quality plumber you can trust, look no further. Highly recommended!

April 9, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Great review title! Thanks for submitting such a helpful review and for recommending Christopher Plumbing Services.

Rated 5 out of 5 stars

Prompt and reliable service as usual

Prompt and reliable service as usual. Would not hesitate to recommend.

February 17, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this short but perfect review and recommendation!
(Annual boiler service)

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Rated 5 out of 5 stars

Boiler service

Excellent service when doing the yearly boiler check as always we have used Christopher Plumbing for a few years now and we would recommend them.

February 23, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you! We're very grateful that as a regular customer, you have taken the time to submit another 5-start review and continue to recommend of our services.

Rated 5 out of 5 stars

I am 79 years old and have experienced…

I am 79 years old and have experienced many plumbing companies over the years but I can honestly say that Christopher Plumbing stands out as the best; from the back office to the guys in the field, just a quality service.
Give them a try, you won't regret it

February 4, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit your third review for Christopher Plumbing Services. We're delighted you have continued to use our company and proud to receive recognition of the great service provided by the whole team.

Rated 5 out of 5 stars

New bathroom and kitchen taps

Had new bathroom and kitchen taps fitted since both were old and dripping. The pipes and valves leading to the taps were less than optimal and this was much improved. I have used Christopher Plumbing previously and always been very satisfied with the quality of work undertaken. I've never waited more than a day or two for them to complete the job, which is refreshing too.

January 22, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you - we're delighted to have earned another 5-star review!

Rated 5 out of 5 stars

Accurate diagnosis; prompt service

After a few months of things going wrong with our central heating system, we contacted Christopher Plumbing Services on the strength of a friend’s recommendation, and they were able to diagnose and fix the problem (install new heating cylinder). Price charged was as quoted, far cheaper than the £10K+ we were quoted by another company for a top to bottom refit (!) and it was done as soon as the new parts were received. A1; will use them again

January 21, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

5-star and A1 - thank you! We're delighted your friend's recommendation paid off and we were able to resolve the central heating problem swiftly.

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Rated 5 out of 5 stars

Dishwasher disconnected and a reconnection.

We have used Christopher,Plumbers previously and had no hesitation using them again. We needed them to plumb in a dishwasher. The plumber was professional and dealt with the job to our full satisfaction.

January 22, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for sharing another 5-star review, your comments are much appreciated.

Rated 5 out of 5 stars

Christopher Plumbing services area…

Christopher Plumbing services are friendly, prompt and efficient.
I have the boiler serviced annually and they always arrive on time, and get on with the job!
I would always recommend Christopher's plumbing services

January 9, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for your kind words and for recommending Christopher Plumbing Services. We're delighted you have continued to use our services for nearly four years and to be considered your 'go-to' plumber!

Rated 5 out of 5 stars

Great service from Christopher.....

In the grip of the last January cold snap our boiler stopped working. After getting answerphone messages from several plumbers, Christopher answered immediately and organised a same-day visit. The engineer who attended was polite, helpful and knowledgeable. Problem solved!

January 10, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to share your positive experience after using our services for the first time. We’re pleased we were able to visit the same day to resolve the boiler problem and restore your central heating when you needed it most!

Rated 5 out of 5 stars

We’ve used Christopher Plumbing for a…

We’ve used Christopher Plumbing for a new Water Softner, Shower and low water pressure all within the space of a couple of weeks.
Excellent service with good communication.

January 6, 2026
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you submitting this great review after using a selection of our services. We’re delighted you were happy with the way the work was carried out.

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Rated 5 out of 5 stars

Always excellent service with friendly service

Always friendly, very helpful, and explains what they are doing and why etc…. Have used Christopher for over 13 years now. They service my boiler annually and are very knowledgeable and reliable and trustworthy. Revamped the bathroom and was excellent

December 15, 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

We’re delighted to receive another positive review from this regular customer - thank you, your comments are helpful to other potential customers and your support is much appreciated.

Rated 5 out of 5 stars

Urgent plumbing problem

Had an urgent plumbing problem just before Christmas and worried that problem may continue unresolved until the New Year. Got an immediate return call and appointment arranged for a visit within an hour of my call. Shane, like all their staff, was very friendly and knowledgeable and gave good advice. Problem solved. Very grateful.

December 24, 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for sharing your positive experience. We were pleased to be able to assist at short notice and resolve the problem before the Christmas/New Year holiday.

Rated 5 out of 5 stars

Dependable and efficient

Christopher Plumbing have always provided excellent service… fixing the problems quickly and explaining what the issues are to someone who knows nothing!

December 23, 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for your kind words and 5-star review rating, much appreciated.

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