Christy Reviews 

Good quality products delivered very quickly and with excellent communication.

Not recommended.
Disappointing quality products which were returned as received. Terrible service, too. Refund still not in sight in spite of their policy stating of up to 7 working days.

I received outstanding support from the customer service team. Samar went above and beyond to resolve my issue and showed genuine care throughout the process. Their professionalism and dedication made a real difference. Highly impressed and very grateful for the excellent service.

I purchased some duvet sets and the quality is just gorgeous, the more you wash the softer they get. I also bought some towels and the Turkish cotton are my favourite, really absorbent.
Some of my order was sets of towels for my daughters moving in gift and they were packaged so nicely.

Having loved Christy’s towels, I decided to try their bedding — and it exceeded expectations! The quality, comfort, and contemporary designs are superb. Everything arrives swiftly, beautifully packaged, adding a real touch of luxury. A flawless experience from beginning to end.

I’m really disappointed with the quality of a duvet cover I bought from Christy. After just one wash, a large hole appeared down the seam — clearly a manufacturing fault in what was an expensive item.

When I contacted customer service, they were completely unhelpful and told me to return it to the store where I bought it, despite me explaining that we were only visiting the area on holiday and live nowhere near the store. No alternative resolution was offered.

Very poor experience overall, I expected much better quality and customer care from a brand like Christy.

Update: at least the customer service was really helpful and accurate.
Today I've received the parcel from this company, expecting high quality service.
Unfortunately I'm not happy with the service that I get it.
I order the gift box, the gift box was open- actually the bathrobe can't fitted inside the box. The paper was damaged as well and finally the bathrobe was folded like absolutely amateurs - on 1st impression like a little kid. Like a bonus I have a wooden straw! Such a bonus!
Seriously? That is for present , how I can gifted that to the person.
Also Ive signed for the card to be present, that I couldn't find at all.
Definitely I can't recommend at all!

Absolutely terrible experience with this company. I bought towels on Christy website, which has 30- day return policy. Instead of Christy, towels were sent by Welspun, Indian co., which is associated with Christy. Welspun has 7-day return policy and I did not know about it. I tried to contact both companies. They both don't have listed phone#. I have sent emails without any response from them.
Spending $160, I 'm forced to keep these thin, poor quality towels. Don't buy from this company!!!!

For decades we had bought Christy towels as we had come to rely on their quality.
Sadly, since they were taken over by an Indian company the quality is now very poor.
As someone else has said, Christy refuse to refund or replace towels with manufacturing defects. Defects only become visible after the first wash and they say you cannot return them as you have used them!
Again, as someone else has said, don't buy direct from Christy, buy them via Amazon, where there will not be an issue in receiving a refund.

Lovely product.

Only I have received 2/3 items ordered.

When contacting customer support they suggested I send back the entire order to get a refund.

First the expectations here would have been either provide a replacement for the missing item or refund the missing item.

I have been enjoying my purchase so cannot receive the items I have received since used.

Awaiting a more practical solution.
At this stage I strongly regret not having bought their product on Amazon as opposed to direct with them.

Thought I’d try to support a business directly only to be met with very poor customer support.

Terrible service, would not recommend this company. Placed an order around a month ago still have not received this. I requested a refund, it's been 2 weeks still have not received this. Now I am having to go through the bank to get a refund. Have called Christy a few times since my order each time they promised they would send my items which they have not. When i asked to cancel they promised a refund. It's been 2 weeks since they said this still have not received this. Best to avoid this company look at all the recent reviews!

I still have not received this order after a month.

I have made numerous phone calls to chase this up. On 2 occasions I actually managed to speak to an agent and was assured each time that the order would be expedited and they would call me the following day to confirm it was on its way. On neither occasion did I receive a call.

It is some time since I have received such appalling customer service. Phones rarely answered and promised return calls not made.

I thought Christy was a trusted and reputable company – sadly this is no longer the case.

Items are due to be dispatched within 24 hours. It took 5 days for my order to be, receiving the day after I’ve discovered they’ve only sent the hand towels - I called them this afternoon & they’ve explained that their items are now at a different warehouse. Am awaiting the bathsheets. I will not order from them again due to this, the colour runs badly from their towels due to being made abroad & they cannot be trusted. Towels don’t feel as good a quality either (not as soft).
Update:- I emailed them on 01/08/25 requesting for delivery to be cancelled & to be refunded but I was ignored, over 3 weeks later I’ve still received no response from them. I did receive days later. Certainly wouldn’t order from them again.

They are going down hill fast. I’ve always appreciated Christy as a company because the products are of good quality and customer service standards were high but since concentrating on expansion, they no longer respect customer loyalty and the service they offer is not worth the value of the products.

I returned an item to Christy via Royal Mail on 26th June, I have still not received my refund as of today 24th July. I have attempted to contact them on several occasions via the number advised on the delivery note and a second number I googled, I did not get an answer, so i sent messages, still no reply. I then sent a message via messenger on Monday asking why they do not reply to messages or answer the phone about a return, 24 hours later i got a message asking for my order number, i provided the number, 24 hours later they said they couldn’t issue a refund as a chargeback was going through with my bank (so they have the goods). I replied to that message asking if they had received the goods, why they had not issued a refund, it is now 28 hours and no response has been sent. How disappointing from what used to be a reputable company. I will not be ordering from this company again and I recommend no one else does either.

I ordered a bath and hand towel. Received an email saying the order could only be partially completed as the hand towel was out of stock.
I was offered a partial order, or a full refund.
I requested a full refund. I do not want a bathtowel without the hand towel.
I heard nothing for days , assumed a refund was being processed. Yesterday I received notification that the single bath towel was being delivered. A further message arrived from the delivery company saying they had a parcel from Christy for me.
Despite several e mails and attempted phone calls, I have yet to have any of my contact returned from Christy.
I do not want a partial towel set.

The website from Christy’s gives the impression that their products are manufactured in the UK. However this is not the case. Their products are manufactured in Pakistan. Believing their products are manufactured in the UK, I ordered 3 expensive towels. What I received were inferior Pakistan made towels which don’t absorb moisture very well. I emailed Christy’s to complain but they didn’t bother to respond. Shame on you Christy’s!

I ordered some towels on the 22 June 2025 and I am still waiting for them to arrive. I have contacted customer service 4 times to find out where the order. Firstly, it was the courier's fault, then they have lost in transit and there is a procedure to go through, so I waited again. Lastly because I have waited for so long, they promised me a replacement with a small gift and they will be with you within a few days. I still have not received them. I am know going to contact Barclaycard and Trading Standards. It appears that they are fraudulently taking customers monies and not giving them the goods, which is fraud. I bought from Christy as they were a good company in the past. Please DO NOT BUY FROM THIS COMPANY as you will not get the goods.

Every single time I order they inform me a week later thier products are out of stock. Can you stop selling products that are out of stock? This is ridiculous.

I thought Christie was a reputable company and didn’t read the Trustpilot reviews in detail — which I now realise I should have done. The reviews on Christie’s own platform do not reflect the real customer experience, especially when it comes to customer service.

The towels are very nice, but I could have bought the same quality elsewhere. It took them 19 days to issue me a refund, despite my sending two emails that were completely ignored. In my final message, I mentioned that I would leave a review on Trustpilot — only then did I receive my refund.
Extremely disappointed in their customer care.