Christy Reviews 

5,424
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers had a great experience with this company. Customers frequently praise the gorgeous quality, wonderful durability, and incredible softness of the duvet sets and premium Turkish cotton towels. Many people also warmly appreciate the swift delivery times and beautiful packaging that consistently add a genuine touch of luxury to the entire shopping journey. However, some customers also noted recurring issues with delayed deliveries, missing items from shipments, and unexpected changes to their placed orders. Some reviewers experienced significant frustration when trying to reach customer support teams for assistance regarding unfulfilled requests and unresponsive communication channels.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the soft texture, beautiful... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the thick, fluffy, and... See more

Order

Clients share ambiguous opinions on order, as some reviewers praised the simple process and quick delivery... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising delightful... See more

Delivery service

Users describe ambiguous interactions with delivery service, as people frequently report that the parcel... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As a new customer, I was given 10% off my first order. I ordered just one set of bedding, sheets & pillow cases, to check I was happy with them before ordering another for completeness. We w... See more

Rated 4 out of 5 stars

Within 24 hour delivery on two different orders - excellent! Products look to be good quality. They also give a good discount for blue light card holders. I would have given it 5 stars if I hadn’t... See more

Rated 3 out of 5 stars

Purchased some Christy Renaissance towels in parchment approximately 2-3 months ago via Debenhams. Although the towels are of a reasonable quality I am sorry to say that they have faded considerably... See more

Rated 3 out of 5 stars

To be fair to this company, I feel that I must add to my recent post. Today, I have received my 3 missing bath mats that I have paid for. There was, however, no communication from their company to a... See more


Company details

  1. Linens Store

Written by the company

At Christy, we have been filling homes with unmistakably British products, designed with love and made to last since.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(5,424)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Luxury Egyptian Cotton Robe

Very pleased with my new dressing gown , replacing a Christy one I’d had for many years. The material is lovely and soft and the size L/ExL just right . Had my name on too in a nice bright yellowy gold. Made it very special. Good to see Christy are still producing excellent, quality products.

May 4, 2024
Unprompted review
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Rated 2 out of 5 stars

Not a value for money anymore

The quality of the duvet cover is cheap. Also, the fitted king size sheet doesn't fit a king size mattress.
This brand was my favourite, but its not anymore. I dont recommend it.

February 23, 2024
Christy logo

Reply from Christy

We're sorry to hear that you feel this way.
Our Customer Service Lead will reach out to you shortly to address your concerns.

Regards,
Team Christy

Rated 1 out of 5 stars

The worst companie on market!

The worst companie on market!
Pillowcase bag quality and colour and after 2 weeks get refund less money! Dissapointed..first and last time order here!!!

April 19, 2024
Unprompted review
Christy logo

Reply from Christy

This is unusual for us.

Unfortunately, we couldn't locate your order using your name. To assist you better, could you please provide us with the details of your order on info@christy.co.uk?

Regards,
Team Christy

Rated 4 out of 5 stars

Very happy with product and with…

Very happy with product and with customer services when sorting out a problem regarding email but not entirely happy regarding no notice of delivery.

April 17, 2024
Unprompted review
Christy logo

Reply from Christy

Hi,

We're thrilled that you're happy with your purchase and our service.
Please understand that on occasion, we experience delivery issues due to our dependence on external delivery agencies.

Regards,
Team Christy

Rated 5 out of 5 stars

Excellent - Do not hesitate

Order set of large bath sheet, due to another very well known so called luxury company with a W in its name being a total mess.. Buying from Christy Was the total oposite easy to order, excellent comms re order status and fast delivery and the towels are really good quality 750gsm, wish I'd come to Christy first .. do not hesitate Christy is an excellent company and values its customers and their customers experience .. please Christy keep it up you will be in business for a long time if you do .. thanks

April 4, 2024
Unprompted review
Christy logo

Reply from Christy

Absolutely, we are taking notes!
Your support is what keeps us going.

Regards,
Team Christy

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Rated 5 out of 5 stars

Prompt delivery .Excellent quality…

Prompt delivery .Excellent quality sheets. Would buy again.

March 13, 2024
Christy logo

Reply from Christy

Hi,

Thank you for taking the time to share your experience with us.
We look forward to serving you again soon!

Regards,
Team Christy

Rated 5 out of 5 stars

Amazing Quality

Amazing quality, superior to any other towels I have purchased

March 1, 2024
Christy logo

Reply from Christy

Hi,

Thank you so much for your glowing review! We’re delighted to have exceeded your expectations.

Regards,
Team Christy

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Rated 4 out of 5 stars

The quality of the goods is excellent

The quality of the goods is excellent, however my original parcel didn't arrive. Christy's handled the issue very efficiently and were very helpful about everything. I suggest that they use a different delivery company.

April 5, 2024
Unprompted review
Christy logo

Reply from Christy

Hi,

We're pleased you enjoyed our products and found our customer service helpful. We apologise for the initial delivery issue and appreciate your suggestions.
Look forward to serving you again!

Regards,
Team Christy

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Rated 3 out of 5 stars

Lovely robe

Lovely robe, but colour not as expected- photos showed different shades ( presumably due to lighting in studio.

March 11, 2024
Christy logo

Reply from Christy

Hello
Thank you for sharing your feedback. We'll make sure to pass it along to our team and explore ways to improve the accuracy of our product representation.

Best Regards

Rated 5 out of 5 stars

Great Towels

The towels were excellent quality. They arrived quickly and we love them!

March 12, 2024
Christy logo

Reply from Christy

Hello,
We're delighted to hear that you're loving the towels! Thanks for choosing our products and for taking the time to share your positive experience.

Best Regards

Rated 5 out of 5 stars

Problem sorted efficiently

Had a problem with an order and sorted out so very quickly and efficiently.

March 11, 2024
Christy logo

Reply from Christy

Hello,
We're glad we could resolve the issue swiftly for you! Thank you for choosing our service.

Best Regards

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Rated 5 out of 5 stars

Very good service

Very good service, most helpful staff.

March 11, 2024
Christy logo

Reply from Christy

Hello,
We're thrilled to hear you had a great experience with our service and staff. Thank you for your kind words.

Best Regards

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