Chrome Industries Reviews 

They have basically zero accountability or customer service. Got three bags, one arrived smelling like someone dumped Italian salad dressing inside of it and let it rot, lol.. no reply from customer service. Zero. Nothing on Instagram, nothing on Facebook, nothing on their website, nothing on their store page, nothing by email... Classy. The product is nice looking, but if you have a problem, you're clearly 100% on your own with no warranty.

I had a bag for less than 2 years that became defective. When I submitted a warranty claim they tried to get my to fix it myself! When it didn't work, they essentially told me they couldn't help me because they hadn't ever seen the problem before - but thanked me because they would be able to let the team know internally that the problem existed. That's it. I'm stuck with a defective bag. The warranty DOES NOT EXIST.

New to Chrome bags. Picked up the Citizen Messenger bag 24.

4 months later with light use daily- the waterproof interior has started to fall apart. Horrible bag actually with the liner. It's so rigid. While I sort out warranty replacement that I'll sell ASAP- I've ordered a custom made bag from Courierware with no zips, laptop pouches or shitty velcro to fail. Soft inner too.

I won't buy another thing from Chrome. Never had a bag fall apart this quick. I had a $12 Temu messenger for more than a year doing the same duties that this bag replaced- that never had issues. Previous to that a Manfrotto messenger from 2013 that is still used. No issues other than wear a tear. Crazy.

Over engineered landfill.

I've purchased the Mini Kadet, the Kadet 9L and the Kadet Max bags, along with extra straps, an organizer and a utility pouch. All are fantastic. Delivery from the website is easy and items come via DHL with full tracking.
An awesome company to deal with.

Bag flaked and the waterproofing part for the inner bag had a small hole. Emailed in picture and proof alongside the warranty label and support gave enough credits to get a brand new bag from their website. Amazing experience!

The waterproof lining on my chrome backpack has disintegrated & flaked off, impacting waterproofing and shedding grey particles all over my clothes every time I use it. The stitching on the backpack strap has also come undone. These are clear workmanship and material faults, but they refuse to honour their 'lifetime warranty'.

Messenger bags supposedly come with lifetime repairs but not really

When I bought my messenger bag I was told that lifetime repairs were offered.

Yet when the webbing failed - I was told to buy some webbing and find a tailor.
When the triglide failed - I'm told to buy one off the internet.

The bags are pretty decent but I don't appreciate being lied too.

Don't waste your money and time. Used to be a good company - I will never buy from them again. Quality has declined, customer service is virtually non-existent, no way to escalate or make a complaint. Too bad - they used to be great.

I was going to be a first time customer for Chrome Industries but the customer support experience prevented that from happening. I went as follows:
1. the order shipped to the wrong country (Mexico vs Canada).
2. After I contacted customer support the replacement order never left the warehouse.
3. When I contacted the support agent to inquire about the order agent cancelled the order without any communication.
4. During the course of the interactions above one of the items in my order sold out.
5. The only option they provided was for me to reorder the items at additional cost (shipping) and a promo code with worse terms that the 10% that they offer to new customers.

Chrome failed to do any of the following:
1. Proactively identify that the package had been sent to the wrong country
2. Follow up to ensure that the replacement order had actually shipped,
3. Communicate that there was a second issue with the shipment
4. Communicate the reason that the order was cancelled
5. Acknowledge that multiple errors on their part would cause me to incur additional expenses.

When I pressed for some form of compensation that was meaningful I was simply told "It was a shipping error - not personal".

The problem here is that it wasn't just one error. It was several in a row which all point to indifference by Chrome. Multiple errors indicate systemic issues in their customer support process and sales processes.

At no point in the steps above did Chrome communicate proactively about the issue, discuss a resolution, or offer any meaningful compensation. In effect I was left to pay more (due to free shipping thresholds) if I wanted to reorder the remaining in stock items. When I politely requested an escalation of the case nothing was done.

This brand came highly recommended to me from staff at a local bike shop and other urban cyclists. I am really left with a sense that they are just not interested supporting their customers.

Bag arrived with obvious defects. Refused to honour lifetime warranty. Unprofessional and rude customer service: despite an admission that it was a production fault, told me to fix it myself or sell it. Disappointing given how expensive their products are.

Terrible customer service after providing feedback as to a blatant design defect. Would not recommend contacting them

Useless customer service. Contacted about a product defect that had a supposed lifetime guarantee. They dragged out the email exchange and ignored emails and basically never dealt with rectifying the issue. Never buying anything from them again

I ordered their doubletrack frame bag but found out I didn't like how it fit with my bike. I requested a refund through the website and within a day I was contacted by their customer service that my credit was processing without any hassle.

The chest strap fell off the bag with regular use. I didn't even have it for very long. Customer service gave me an elaborate and ridiculous method to try to reattach it, which is completely impossible. Then they said, go find a repair shop.

The bag clearly has defective workmanship. They would not repair or replace the bag as the so called "lifetime warranty" states. The warranty is fake. It's just a marketing strategy. Their customer service is very unprofessional in their tone and response. I would not recommend buying products from his company. They fall apart after just a short time.

Purchased for approximately £70 on sale. Very poor customer care service, after telling them I haven’t got the receipt they kept sending me automated emails.

Sure, you can write a review for Chrome by going to the Chrome Web Store and finding the Chrome app. Then, click on "Reviews" and share your thoughts about the browser. Is there anything specific you'd like to know about writing a review for Chrome?

This chrome is nice search bar all website

Really, really happy with this purchase. I bought a citizen messenger bag about 13-14 years ago and it's been my daily workhorse since. Recently (like in the last 3-6 months) the shoulder strap has started to fray across the middle, making it hard to slide the buckle and threatening the bags' integrity. I contacted Chrome to see if they would honor their warranty. To be honest, I kind of assumed that they wouldn't or would give me a hard time. This was my experience with Timbuk 2, whose bag I used for a similar time before being told "it looks like it's been well-loved" and given a small discount code. I went with Chrome instead and I've never been disappointed.

The customer service person was quick to respond and after requesting some additional pictures they sent me a code for a new bag (less shipping). The new bag is actually better (and bigger?) than the old one and I couldn't be happier.

Nice design, very poor quality material. Not worth it. Highly doubt they’re made in the USA.

Product is cool. But don't buy it if you expect quality or for them to stand behind their lifetime warranty. Zipper failed on my backpack - and when I submitted a warranty claim their response was "too bad so sad tell your dad." That quality guarantee is just marketing