The engineer called me back less than 5 minutes after I reported I could not activate the alarm of the building where I work, which was a massive relief. And the instructions he gave me were very clea... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Adam the engineer always has good communication skills before arriving. Once on site he knows the layout and how things work here. Always polite and friendly and tells me what works need carrying ou... See more
Company replied
Although the young man had difficulty finding my house (it has a name but no number), he 'phoned me and I gave him directions so he was there in a few minutes. He was very pleasant and did the checks... See more
Company replied
Another good visit from Wesley! Knowledgeable, skilled, friendly and full of great advice. Telephones so you know when he’s coming, and efficient, careful work when he’s here, thank you.
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Engineer very informative and helpful,
July 30, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great reliable service year on year.
July 29, 2026
Reply from Chubb Fire & Security UK
Dear Ian,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very Helpful
July 29, 2026
Reply from Chubb Fire & Security UK
Dear Sue,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The chubb engineer was friendly and…
The chubb engineer was friendly and helpful. He contacted us prior to his arrival and was punctual. his He carried out the service and repair professionally. A pleasure to deal with
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Bob,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Martin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great customer service!
There was an issue with the SIM cards but the customer service was brilliant. I could not fault them. They ensured I had the correct SIM cards and made the alarm system work as soon as they could. I didn't have to chance up anything, they were good at communicating.
July 30, 2026
Reply from Chubb Fire & Security UK
Dear Zaib,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Mistry Champak gets it right !
Mistry Champak, the engineer, is friendly, helpful and focused on getting the problems solved.
July 30, 2026
Reply from Chubb Fire & Security UK
Dear Alan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mr McNamara,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very reliable and profesional
July 30, 2026
Reply from Chubb Fire & Security UK
Dear Richard,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent customer service and quick…
Excellent customer service and quick response time as usual
June 30, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Alfie was his normal efficient self…
Alfie was his normal efficient self communicated well, worked quickly and fully checked the system, located a suspect panic button which he replaced. This all being done in the middle of a heat wave.
July 30, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review for Alfie! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service ordering an engineer…
Excellent service ordering an engineer by Scott on the phone, and Terrance the engineer sorted very quickly on arrival as he always does.
July 30, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Joseph is an engaging person who always…
Joseph is an engaging person who always arrives on our agreed time.He works swiftly and efficiently
July 30, 2026
Reply from Chubb Fire & Security UK
Dear Colin,
Thank you for your wonderful review for Joseph! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mr Taylor,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always professional and friendly.
July 30, 2026
Reply from Chubb Fire & Security UK
Dear Angela,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Good job just a lot of experience one…
Good job just a lot of experience one something we thankful haven’t used
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Lorraine,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very efficient.
Very efficient.
Knowledgeable technician.
Met with me for summary before he left
July 30, 2026
Reply from Chubb Fire & Security UK
Dear Matthew,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear David,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear A Treloar,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear James,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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