Another good visit from Wesley! Knowledgeable, skilled, friendly and full of great advice. Telephones so you know when he’s coming, and efficient, careful work when he’s here, thank you.
Company replied
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See what reviewers are saying
Great service from this company. I phoned in the morning before 9.30 to say my external alarm was going off intermittently. Someone phoned before 10.30 and was here at 11. Problem required a new bo... See more
Company replied
Alfie was his normal efficient self communicated well, worked quickly and fully checked the system, located a suspect panic button which he replaced. This all being done in the middle of a heat wave.
Company replied
All the changes to the system were very well explained, clearly useful to us and the work done carefully. Kevin was courteous, he took time to explain the use of the app and ensured were were confiden... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Steve! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Shirley,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
frienly helpful
July 22, 2026
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Excellent customer service from Martin…
Excellent customer service from Martin as always!!
July 29, 2026
Reply from Chubb Fire & Security UK
Dear Adrianna,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Susan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer was thorough and explained…
The engineer was thorough and explained everything in a way that I understood - Thank you Joe.
July 29, 2026
Reply from Chubb Fire & Security UK
Dear Kirstie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer listened to the requests…
The engineer listened to the requests for alterations and came up with positive solutions.
July 22, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer is called Terry and he is…
The engineer is called Terry and he is always pleasant.
July 29, 2026
Reply from Chubb Fire & Security UK
Dear Anne,
We are delighted to hear such positive feedback for our engineer, Terry! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Jake provided an excellent service
July 29, 2026
Reply from Chubb Fire & Security UK
Dear Antur,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer on time and very helpful.
July 21, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer was prompt on time and…
Engineer was prompt on time and rectified the faults explained properly in a very positive and efficient way.
Thank you for great service
July 28, 2026
Reply from Chubb Fire & Security UK
Dear Miss Gonsalves,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
"What went wrong this time?" :)
"What went wrong this time?", your reviewing platform asks... It almost sounds sarcastic.
Well, this time we received a surprise £301 invoice for replacing a battery for one of the sensors on our alarm system. No explanation on the work order of any extra cost until the invoice turns up, and, YES, batteries are included in our contract. If we are now to be charged for every battery replacement, that's potentially another £3-4,000 a year. I find the monthly cost quite expensive and previously the engineer and staff on the phone have said that we could save money by dropping to an unmonitored system. When asking for a quote, I am now told that moving to unmonitored would more than double our monthly cost. Yet, of course, on the rare times that our alarm has gone off, no one was "monitoring" it. No one rang to tell us.
We are now told that we're paying too little for our contract, and "Chubb are currently operating at a loss whilst maintaining your contract".
How will they survive?
Incidentally, if you have a search on this site for "Dissolved", it'll bring up Chubb's first Trustpilot page, before they decided that too many negative reviews meant that it would be better to start again.
July 20, 2026
Reply from Chubb Fire & Security UK
Dear Mark,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Always professional and down to earth…
Always professional and down to earth guys. great contractors never had a single issue with any call outs. usually get the Job done in a timely fashion and well executed. Cheers guys
July 28, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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