Another good visit from Wesley! Knowledgeable, skilled, friendly and full of great advice. Telephones so you know when he’s coming, and efficient, careful work when he’s here, thank you.
Company replied
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See what reviewers are saying
Great service from this company. I phoned in the morning before 9.30 to say my external alarm was going off intermittently. Someone phoned before 10.30 and was here at 11. Problem required a new bo... See more
All the changes to the system were very well explained, clearly useful to us and the work done carefully. Kevin was courteous, he took time to explain the use of the app and ensured were were confiden... See more
Alfie was his normal efficient self communicated well, worked quickly and fully checked the system, located a suspect panic button which he replaced. This all being done in the middle of a heat wave.
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Reply from Chubb Fire & Security UK
Dear Daniel,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Will ring before to remind of…
Will ring before to remind of service/appointment. Engineers are always polite ,helpful,friendly and professional.
July 27, 2026
Reply from Chubb Fire & Security UK
Dear Carl,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear May,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Sam,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mike,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Don is a joy to work with
Don is a joy to work with, punctual and reliable and can be trusted to provide the school with key advice with his vast range of knowledge.
July 21, 2026
Reply from Chubb Fire & Security UK
Dear Eric,
Thank you for your wonderful review for Don! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Alex,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mr Willliams,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
fantastic service
July 28, 2026
Reply from Chubb Fire & Security UK
Dear Sarah,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb is a very reliable company
Chubb is a very reliable company. Easy to reach. Very good regular maintenance inspection and service. The engineer who came for the inspection was highly experinced, competent, knowledgable, professional, helpful, and friendly.
June 16, 2026
Reply from Chubb Fire & Security UK
Dear Essam,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
The technician James Crombie attended to rectify a fault which he did efficiently. Also he was most helpful regarding 2 queries we had regarding maintenance and possible upgrade. He checked with his superior and was able to carry out the required work whilst on site. 10 out of 10
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Sian,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
This hadn't been booked in and we were…
This hadn't been booked in and we were not expecting someone to just turn up
July 18, 2026
Reply from Chubb Fire & Security UK
Dear Suzanne,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
watch out for hidden charges
Paul, the engineer was excellent as always. However, you have now sent me an invoice for this work which I will not be paying. When I booked the visit, no mention was made that the work would be invoiced. As we already pay a maintenance contract and the instruction I had been given to reset the alarm was incomplete, I feel that a charge for this work is unsupported. my contact details are mobile 07831 213256
July 25, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service from our engineer, despite the dispute regarding the charge.
Your feedback is valuable to us, and We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
excellent service very polite and kept…
excellent service very polite and kept us well informed
July 25, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reporting a Security Alarm to Chubb…
Reporting a Security Alarm to Chubb Monitoring Centre for Tipping Street in Stafford.
Bev at the Monitoring Call Centre very polite & Efficient.
Job allocated to Paul Whitehouse Engineer who is always available to speak to for any issues relating to our NHS Sites. Great Service allround.
July 27, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received throughout. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
engineer was on time and done the site…
engineer was on time and done the site visit with no issues.
July 18, 2026
Reply from Chubb Fire & Security UK
Dear Paul,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
It's nice to see the same friendly…
It's nice to see the same friendly engineers on each visit.
July 25, 2026
Reply from Chubb Fire & Security UK
Dear Sue,
We are delighted to hear such positive feedback for our engineers! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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