Another good visit from Wesley! Knowledgeable, skilled, friendly and full of great advice. Telephones so you know when he’s coming, and efficient, careful work when he’s here, thank you.
Company replied
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See what reviewers are saying
Great service from this company. I phoned in the morning before 9.30 to say my external alarm was going off intermittently. Someone phoned before 10.30 and was here at 11. Problem required a new bo... See more
All the changes to the system were very well explained, clearly useful to us and the work done carefully. Kevin was courteous, he took time to explain the use of the app and ensured were were confiden... See more
Alfie was his normal efficient self communicated well, worked quickly and fully checked the system, located a suspect panic button which he replaced. This all being done in the middle of a heat wave.
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Overpriced
Overpriced . Not informed about price changes to our contract. Spare part fitted without prior notification of price - again very expensive part .
March 20, 2026
Reply from Chubb Fire & Security UK
Dear Mrs Elizabeth Robinson,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
A very helpful and kind person who…
A very helpful and kind person who clearly knew his job, and the system, and the house.
July 24, 2026
Reply from Chubb Fire & Security UK
Dear Evelyn,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The Service Engineer Curtis is positive…
The Service Engineer Curtis is positive and curtious
He does an excellent job and always a polite manner
Very Good
July 24, 2026
Reply from Chubb Fire & Security UK
Dear Paul,
Thank you for your wonderful review for Curtis ! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear B Kaur,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Your engineer Colin was excellent!
Your engineer Colin was excellent!
He was polite, knowledgeable and very supportive. A real credit to Chubb.
July 24, 2026
Reply from Chubb Fire & Security UK
Dear Celia,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Polite and knowledgeable about the…
Polite and knowledgeable about the alarm system and able queries about alarms. Kept informed about when he was arriving. Given good advice about changing battery and advice informative and knowledgeable. Excellent service
July 17, 2026
Reply from Chubb Fire & Security UK
Dear Anne,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
great service as always
July 24, 2026
Reply from Chubb Fire & Security UK
Dear Graham,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Pleasant and professional
Pleasant and professional
Rang to confirm arrival which was on time
No problem at all
July 24, 2026
Reply from Chubb Fire & Security UK
Dear Annie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
Excellent service, very informative about the options going forward with the alarm system
July 24, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Hannah,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reliable
Excellent service - engineer rings in advance to let you know he's 20mins away - very happy - explains everything with your service & future possibilities for the system - recommended - used them over 30 years
July 24, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Michael,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Professional and efficient
Professional and efficient. Gave good advice and replaced faulty devices thought to be giving issues. A good engineer who has a great amount of knowledge in his service
July 17, 2026
Reply from Chubb Fire & Security UK
Dear Philip,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Regular Fire Extinguisher Inspection
Chris Kerrigan of Chubb is friendly and efficient checking our extinguishers and offering helpful suggestions for additional equipment to consider. Great customer service.
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Really good engineer
Really good engineer, always curteous, professional and helpful - a really nice guy
July 24, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Adam McNeil was the engineer that…attended on the 23rd July to carry out the service
Adam McNeil was the engineer that attended to carry out the service
Adam was polite, professional and courteous throughout the visit
Thank you for your excellent customer experience
July 24, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer David was excellent as…
The engineer David was excellent as always, we have had a few issues over the last few months , and he is always helpful and very pleasant.
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Virginia,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
It was done efficiently and quickly
It was done efficiently and quickly. It was a pleasant experience and the engineer was very polite and kind.
July 16, 2026
Reply from Chubb Fire & Security UK
Dear Mary,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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