My order was ruined as it had all melted!! I have requested a refund but still not received it 8 days later !!

Too many things went wrong for me to use this site again. What eventually arrived did taste nice but customer service and delivery let it down.

The first delivery had to go straight in the bin as had melted through the box it came in. The second delivery nearly went the same way. Inadequate cooling packs in hot weather.
Would possibly order again but in winter only.
More cooling needed in their packs.

Delivery service shocking. Don’t understand why they ask you to pick a specific delivery date when they don’t stick to it. Both my orders now have been a week late. Last order cheese came warm so god knows what the time frame was between dispatch and delivery. Tried twice and both times disappointed so won’t be ordering again.

Love these cheeses, a huge variety to choose from, all very tasty. Brilliant to give with pickles and crackers for presents and to enjoy at home
I have always chosen a delivery date but have never received the cheese on that date, usually a week or so later than requested.
The packaging is totally inadequate. My recent order took much longer than anticipated and was sent in very hot weather so that when I received it the truckles had sweated in the box, had leaked fluid and were all stuck together. The box was very battered too. I thought perhaps the Chuckling Cheese company could have sent an email asking if I wanted to delay posting the cheeses until the weather had cooled a bit.
On a positive note, I love the products and will definitely recommend them to friends and order again.

I’ve had two deliveries this last week and although I’m delighted with the products the delivery times were late on both, first delivery was requested for the 30th june and despite receiving an email from both the company and the Royal Mail saying it was arriving on the 30th it didn’t arrive till the 1st July same with the the second order email received on the 3rd July stating I would receive it that day but didn’t arrive till the 4th July

Ordered the incredible pickled onions and though out of stock the comms was good. Not cheap bearing in mind delivery but a luxury item I treat myself to now and again.

Ordered the mystery box no complaints well packed and great value very pleased with products my only disappointment was I didn’t get it the date I asked to be delivered 3 days late but wouldn’t put me off ordering again from this company

Absolutely diabolical company! Avoid at all costs.Dont expect to get your order on the date you’ve picked, as they have no intention of getting it there for that date, my order was only picked a day before the delivery date and with it being picked on a late Friday afternoon it won’t be dispatched until Monday which is pointless as it was a birthday gift. There are better cheese companies out there that I’ve used before and get there on time. Why I used this company I will never know but will definitely not be using them again,
reply to chuckling cheese!!!!
i have got in touch with yourselves by email 3 times and no one responded, also submitted a form through your website and still no reply1 the first email from your website address bounced back as invalid and that was from your chat message bot!!!!!!

A good mixture and selection of cheeses with different use by dates.
Delivered on the stated day, just a shame it was the hottest day of the year so the wax was a bit melted and greasy. Didn’t affect the quality of the cheese fortunately.

Order delayed until too late twice. I ordered cheeses months ahead for large parties in 2024 and 2026. Stupidly, I gave them a second chance. The day before my second scheduled delivery I received a message to say it was delayed. It was an heat wave but there was no information about when I might get it. On asking for a new date I just received the offer of a discount on my next order but still no information. Just an ungrammatical standard message saying they are sorry about MY delay. On calling the next day, the day before my party, the telephone operator said it shouldn’t be a problem as my cheeses were in stock (!) but now she couldn’t guarantee next day delivery on account of the post office. I cancelled the order and brought locally. What sort of business do they think they are operating? I understand about heatwaves but they are no longer rare and are predicted. Do they not realise orders are for a particular date? I regret reusing them and, obviously, will not do so again.

Best cheese ever..Great company

Unfortunately, this is a company that does not care about customer satisfaction; my delivery was not made even though my address was correct, and the explanation they gave was laughable. Instead of resolving the issue, they asked me to pay the shipping fee again—I have never seen such nonsense. My address was correct on the invoice, yet they claimed the house number was incorrect due to an error on my part when the item was shipped. I will never shop with them again; I had previously recommended their products to many people, but this customer experience unfortunately ended in dissatisfaction. Instead of trying to win me over or solve the problem, they simply brushed me off.

Always good quality. This is the second mystery box I've ordered and have had some lovely surprises. Good opportunity to try new cheeses and chutneys, which some I've continued to buy separately.

I specifically asked for a certain delivery date 26th June. I received a message saying it would be delayed, but when I received the message it was too late to do anything about it.
I finally received it 1st July.
I was told they were caring for their staff in the hot weather, which I can understand, so we’re working a little slower. Why couldn’t customers be told sooner about delays.
I get the impression, once they’ve had your money they couldn’t care a toss. The time they took to answer my questions was beyond.
Certainly won’t be doing business with this firm ever again

My cheese order arrived hot and sticky rang customer service and sent pictures. They said they couldn't see oil leaking out. So did not want to help. I emailed them again saying I am not happy with this cheese and not taking it to the party. They did not email me back so had to put most off the cheese in the bin £48 I spent on cheese. Disgusting they do not give refunds.

The hot honey cheese was delicious, and the chilli cheese biscuits were lovely with it, arrived after my chosen date, but knowing Royal Mail that was probably down to them.

The Chuckling Cheese is my absolute favourite cheese company. Delicious cheese and crackers!
Quick and easy transaction. Speedy delivery.

This was my first order with Chuckling Cheese, and I had hoped for a positive experience.

I placed my order on 19th June and selected a preferred delivery date of 27th June. I received no communication about any delays, so I naturally expected it to arrive as requested. When nothing had arrived by 29th June, I contacted customer service to cancel the order.

On 30th June, I was told the order had already been dispatched and that nothing could be done. However, I noticed that the dispatch notification email had only been sent 35 minutes before I received the email stating it was too late to cancel, which was very frustrating.

This was only a trial purchase to see what the company was like, but based on this experience and the lack of communication, I won’t be ordering from Chuckling Cheese .

I wrote to customer services who said nothing could be done but feedback would be taken on board .

Ordered this for my brothers Birthday was in formed day after due delivery date was delayed. Three days later was told they don’t guarantee delivery date and due to heat they were taking care of staff . Five days later I informed them if not delivered today I want a refund. The company could not deliver so gave me refund. Obviously this was still not ready for delivery. If this is for a special delivery occasion do not order from this company you won’t get it. I hate leaving bad reviews but on this occasion it’s absolutely warranted .