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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional politeness, helpfulness, and efficiency, often highlighting their professional and friendly demeanor. Many people appreciate the prompt and reliable service, noting that the company often responds quickly and completes jobs efficiently, sometimes even on the same day. Reviewers also frequently mention the fair and reasonable pricing, finding the service to be great value. However, some customers also noted issues with unexpected price adjustments, and a few people experienced rudeness from staff members. There were also isolated instances where customers felt they were asked to assist with heavy lifting, which they found inappropriate.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers generally had positive experiences with staff. Many reviewers praised the politeness, helpfulness,... See more

Price

Reviewers mention positive feedback about price. Many customers found the pricing to be reasonable, fair, and... See more

Based on these reviews

Rated 5 out of 5 stars

Highly recommended. Responsive, a fair quote, smart careful and considerate driver who let je know his eta and then arrived on time despite us not being easy to find. Very impressed and will keep th... See more

Rated 5 out of 5 stars

Excellent service, all sorted very quickly at an extremely reasonable price. My mattress removal booked & taken same day 👌 Was treated very nicely by both The Boss & his staff👏 Will definitely... See more

Rated 5 out of 5 stars

I used Chunky Junk a year ago when I had an huge pre Christmas clearance and they were fantastic. I used them again last week to dispose of end of tenancy rubbish and once again they were quick to res... See more

Rated 5 out of 5 stars

The most amazing efficient service - AGAIN!! I booked Chunky Junk after having such an amazing experience the first time around. They had everything confirmed within minutes and then turned up as pro... See more


Company details

  1. House Clearance Service
  2. Delivery Service
  3. Garbage Collection Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Chunky Junk Ltd is a long established company based in the UK with more than 20 years experience serving clients across the UK. We work with clients in and around the whole UK, but with a friendly and helpful fully insured team we are always ready to go that extra mile.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very rude man

Very rude man

Unproffesional. You want to be ashamed that you asked an elderly woman to lift a bath all you had to do is empty the bath first

Stay away as he has a nasty streak if something doesnt go his way.

All the bad reviews are true

I have avoice recording of him being very rude to the person whonreferd me to him swearing etc and added £30 on top the bill for a very light small bathroom cabinet. He was also very verbal to me so i was verbal back and he is very lucky i actually still paid him. And its a real shame as who would of had plenty more work. Attitude very bad i also have a recording of him moaning to have to walk less than a few yards from his van to the collection

April 8, 2026
Unprompted review
Chunky Junk Ltd logo

Reply from Chunky Junk Ltd

Dear DLM

We are sorry to read your review. However, we must respectfully disagree with the claims made.

At no point did we behave in an unprofessional manner, nor did we ask any individual to carry out tasks that were inappropriate or not previously agreed. Our team always aims to deliver a respectful, safe and professional service to all customers.

We take feedback seriously, but we believe this review does not accurately reflect the circumstances of the job.

We would be happy to discuss this matter further and clarify any misunderstandings. Please feel free to contact us directly so we can resolve this appropriately.

Regards
Chunky Junk

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Rated 5 out of 5 stars

I used chunky junk to take away a hot…

I used chunky junk to take away a hot water cylinder last week. A very nice man called Kamil arrived within two hours of being contacted, he was very polite and very helpful and I would absolutely recommend them.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very quick. Courier arrived the next day and carried a VERY heavy item UPSTAIRS all on his own. Took his shoes off before going upstairs as well. Very polite. Would definitely use them again.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, all sorted very quickly at an extremely reasonable price.
My mattress removal booked & taken same day 👌
Was treated very nicely by both The Boss & his staff👏
Will definitely be keeping this company in my contacts & recommending them to others.
A Big thankyou to Kamil & his Boys😁

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Returning customer

I used Chunky Junk a year ago when I had an huge pre Christmas clearance and they were fantastic. I used them again last week to dispose of end of tenancy rubbish and once again they were quick to respond, available the next day, reasonably priced and really polite. Cannot recommend their service enough and will use them again when we start our renovations.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Waste removal

3days after Christmas and needed an emergency collection, the guy that came out was a very polite and very efficient and friendly, quick work done and will definitely use them again.

December 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service
Needed to get rid of a mattress and they turned up same day..I was actually out connect it outside. Very trustworthy and a good price

November 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Rang Chunky Junk on Monday

Rang Chunky Junk on Monday, sent a video of the junk I wanted to get rid of, they came staight bank to me with a quote they arranged to come that
morning took all of the rubbish. The driver was very polite and helpful. Great Job well done.

October 6, 2025
Unprompted review

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