Sudden and shocking rear-ending by a coach. Called Churchill. Smooth process but could be clearer communication between them, the car replacement, and the towing company. My car a write off, but w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the assistance they offered when our car was hit as well as the care and support in getting a courtesy car sorted and of course the repairs itself. They really took the stress of this particular inci... See more
Company replied
The staff were extremely helpful and polite. My claim was complicated in that the person who hit my car did not leave their details. Churchill were excellent in that they traced the driver and their i... See more
Company replied
What an amazing place Avon house is , but better than that Kim the manager there is fantastic at her job and super friendly too. Nothing she won’t do to help make your lifestyle more positive and co... See more
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Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
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Absolutely no stress what so ever.
the assistance they offered when our car was hit as well as the care and support in getting a courtesy car sorted and of course the repairs itself. They really took the stress of this particular incident off our shoulders and we were very grateful for what they did for us.
Absolutely no stress what so ever.
May 8, 2026
Unprompted review
Reply from Churchill
We're so pleased to hear that we were able to assist you after your car was hit. We're glad we could help with a courtesy car and the repairs, and that we took the stress out of the situation for you. Thank you for your kind words. Christy
Reply from Churchill
We're so pleased to hear that you found the process straightforward and that our coverage offered good value. Thank you for your positive feedback! Christy
Claim dealt with effectively &…
Claim dealt with effectively & courteously.
July 7, 2026
Unprompted review
Reply from Churchill
We're so pleased to hear that your claim was handled effectively and courteously. Thank you for your positive feedback. Christy
Terrible insurance company
Terrible insurance company. I have been a customer for several years. On the one time I’ve submitted a claim, due to a hit and run to my vehicle. Despite providing them with dash cam footage where I was told on several occasions that it wasn’t my fault and the dash cam footage supported this. I still had to pay the excess to have my vehicle repaired. After several months of constantly having to contact them as no regular updates were given, 7 months later I’m told that because the reg of the other car was not provided as it was a hit and run and my dash cam didn’t pick up the reg, that I won’t be able to claim back my excess and that my premium has now double. What an absolute joke. I will never be insuring with this company again.
November 29, 2025
Unprompted review
Reply from Churchill
We're truly sorry to hear about your frustrating experience, especially after being a loyal customer for several years. We understand how upsetting it must be to have to pay an excess after a hit and run, particularly when you had dash cam footage. Please use the link below to submit an online complaint form and a case handler can look into this for you. Thanks, Christy
www.churchill.com/contact-us/complaints
Reply from Churchill
We're so glad to hear everything was sorted quickly for you! We appreciate your positive feedback. Christy
From the moment I contacted them I…
From the moment I contacted them I received excellent service. The staff were outstanding.
June 4, 2026
Unprompted review
Reply from Churchill
We're so pleased to hear that you received excellent service from the moment you contacted us and that our staff were outstanding. Thank you for your kind words! Christy
Inefficient abd incompetent.
June 22, 2026
Unprompted review
Reply from Churchill
We're sorry to see you feel this way about us, Chris. Please message us on the link below, so we can help you further. Thanks, Christy
m.me/churchill
Reply from Churchill
We are so glad to hear that our staff was professional, helpful, and understanding of your situation. Thank you for your kind words! Christy
Reply from Churchill
We're so glad you found our online process quick and easy, and our pricing good. We're also happy our staff was very helpful. Thank you for your feedback! Christy
Reply from Churchill
We're so glad you found our service excellent and easy to deal with. Thank you for your wonderful five-star review! Christy
Very easy to update personal…
Very easy to update personal information including payment,
July 6, 2026
Reply from Churchill
We're so pleased to hear that you found updating your personal information, including payment details, to be a very easy process. Thank you for your feedback! Christy
Excellent product at an affordable…
Excellent product at an affordable price.
Obviously everyone will have different quotes due to their circumstances and type of cover requirements.
July 3, 2026
Reply from Churchill
We're so happy to hear you found our product excellent and affordable! We appreciate you acknowledging the personalised nature of our quotes. Thank you for your positive feedback. Christy
Reply from Churchill
That's fantastic to hear! We're so pleased that you found the online process easy and that our premium met your expectations. Christy
Reply from Churchill
We're so pleased to hear that our team was able to assist you effectively through the online process. Thank you for sharing your positive feedback. Christy
Received renewal notice
Received renewal notice, and without any claims at all my car premium went up 160% for next years' cover. Just like that. Cancelled auto-renewal instantly. Comparison sites gave identical insurance quotes at @ 5%; and lots of choice
July 6, 2026
Unprompted review
Reply from Churchill
We appreciate you sharing your concerns about the renewal premium increase. We understand how frustrating unexpected changes can be, especially without claims. Our prices are reviewed each year and reflect the changing costs and market conditions we face as an Insurer. They can go up or down from time to time. We hope you'll try us again for a quote when you're next shopping around for insurance. Thanks for your review. Christy
Very easy to go through website to get…
Very easy to go through website to get the correct insurance thank you
Spoke to someone on the phone who was also very helpful
July 3, 2026
Reply from Churchill
We're so pleased you found our website easy to navigate for your insurance needs. It's great to hear our phone support was also very helpful. Alex
Reply from Churchill
We're delighted to hear that you found the application process easy and our pricing competitive. Thank you for your wonderful feedback! Alex
Reply from Churchill
We're so glad you had a great experience with us! We appreciate your kind words. Alex
I’m a pensioner and widow and was…
I’m a pensioner and widow and was extremely worried about dealing with a claim, but Churchill and the contractors were kind and efficient, keeping me updated at all times! Very satisfied.
June 8, 2026
Unprompted review
Reply from Churchill
It's wonderful to hear that we were able to provide you with such a positive and reassuring experience during what can be a difficult time. We're so pleased that our team and contractors were kind, efficient, and kept you informed every step of the way. Alex
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