We have been Churchill customers for a number of years. One of the plus for churchill is that you can telephone and get a member of staff who are always very helpful. On the down side is that Church... See more
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Review summary
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I have been using Churchill for my car insurance for a few years. Since I have been using them I've had a few issues regarding my car insurance policy not only was this frustrating but also challeng... See more
Company replied
Insurance renewal time is usually a 'how much did it go up this time' experience. Just the opposite - the policy cost came down. A big smile about that!
Company replied
I found the phone operators informative and friendly throughout my whole experience. The repairs on my car were done promptly and I was provided a courtesy car while mine was in the garage
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
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Was given a competitive quote and phone…
Was given a competitive quote and phone agent was professional and helpful
July 8, 2026
Reply from Churchill
We're glad you received a competitive quote from us, Paul, and that our colleague impressed with their service. Thank you for your positive feedback! Kirsty
Good company to deal with
Churchill were a good company to deal with. Shame it had to end.
April 30, 2026
Unprompted review
Reply from Churchill
We appreciate your kind words about your past experiences with us, Robert, and we hope to see you back in the future. Kirsty
My renewal had an excessive price rise…
My renewal had an excessive price rise given no claims being made and as loyal customer called to ask for better quote from helpful member of staff which was closer to last years price and accepted at once.
July 7, 2026
Reply from Churchill
We're pleased our colleague was able to provide you with a more satisfactory quote, Charles. We appreciate your loyalty and are glad we could assist. Kirsty
Quick to respond to my request with a…
Quick to respond to my request with a good quote which was better than I expected very 😁
July 3, 2026
Reply from Churchill
We hope you saved by joining us, Les! Welcome to Churchill. Kirsty
Reply from Churchill
Customer service is very important to us, so we're pleased we've impressed, Gavin. Thank you for trusting in Churchill. Kirsty
Reply from Churchill
What can we say, Antony; we aim to please! Kirsty
Swift action across all parts of claim
Swift action across all parts of claim, including hire car and repairs. Excellent and frequent updates.
April 25, 2026
Unprompted review
Reply from Churchill
We're delighted your claim was handled with such speed and that you appreciated the regular updates regarding your hire car and repairs. Thank you for your feedback, Maggie. Kirsty
Reply from Churchill
We pride ourselves on our customer service, Guangbi, so this is what we like to see. Kirsty
Once I got past the mobile phone…
Once I got past the mobile phone problems and onto my PC, it was great. Maybe it was my phone, but was a bit faffy obtaining the security code.
July 7, 2026
Reply from Churchill
We appreciate your feedback and are glad you got everything sorted on your PC, Gary. We understand that obtaining the security code on your mobile was challenging and our team are always happy to help if you need them in future. Kirsty
https://www.churchill.com/help
It was quick and easy a better price…
It was quick and easy and a better price then last year,and offered all I asked for.thank you.
July 7, 2026
Reply from Churchill
It's great to see our quote ticked the right boxes, Margaret. Thanks for the five stars. Kirsty
Very easy and very good
July 1, 2026
Unprompted review
Reply from Churchill
That's just how insurance should be, Stephen! Welcome to Churchill. Kirsty
Web site was easy to navigate followed…
Web site was easy to navigate followed by giving me the best deal that suited me.
July 7, 2026
Reply from Churchill
Thank you for your feedback about our website. We're pleased our quote fit the bill. Kirsty
Reply from Churchill
We're happy to hear your experience with us was easy and positive, as that's always our goal. We appreciate your kind words, Raymond! Kirsty
I let my insurance roll over…
I let my insurance roll over because this years premium wasn’t a great deal different to last years and was comparable with similar quotes on comparison web sites.
June 28, 2026
Reply from Churchill
We're pleased to have you with us for another year, Rex. We appreciate you taking time to share your experience. Kirsty
Reply from Churchill
We're delighted you found the setup process easy and our quote competitive, Deano. Thank you for your custom. Kirsty
Reply from Churchill
We're so pleased to see everything worked well for you and you experienced speedy service. Thank you for taking the time to share your positive feedback. Paddy
Great experience with Churchill
Great experience with Churchill. The website is very user-friendly, and getting a quote took only a few minutes. The price was very competitive compared to other insurers. Highly recommended!
July 7, 2026
Unprompted review
Reply from Churchill
We're delighted to hear you had such a positive experience with us! It's great to know you found our website user-friendly and our pricing competitive. Thanks for your recommendation! Christy
Very good for me
July 7, 2026
Unprompted review
Reply from Churchill
We're truly happy to hear that our product was very good for you. We appreciate your positive feedback and thank you for sharing your experience with us. Christy
Churchill is not worth it
Churchill i thought were a reputable company however after my car got damaged by a bus they handled the situation terrible expecting the customer to chase up third party as they kept sending letters to go to court... and they didnt fix my car properly and when i returned it for it to be fixed properly they refused stating that an impact on one side can not fault a sensor on the opposite side... they are a terrible insurance company with terrible handling and communication and are very tight and uneducated in the repair of vehicles! I do not recommend
June 25, 2026
Unprompted review
Reply from Churchill
We appreciate you sharing your experience. We're truly sorry to hear about the difficulties you faced with your claim, particularly regarding the communication, the repair process, and the issues with your car's sensor. Please submit an online complaints form below and we can look into this further. Thanks, Christy
www.churchill.com/contact-us/complaints
Absolutely no stress what so ever.
the assistance they offered when our car was hit as well as the care and support in getting a courtesy car sorted and of course the repairs itself. They really took the stress of this particular incident off our shoulders and we were very grateful for what they did for us.
Absolutely no stress what so ever.
May 8, 2026
Unprompted review
Reply from Churchill
We're so pleased to hear that we were able to assist you after your car was hit. We're glad we could help with a courtesy car and the repairs, and that we took the stress out of the situation for you. Thank you for your kind words. Christy
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