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CIA Insurance Services Reviews 

2,640
•
TrustScore 5 out of 5

4.8

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Looking at 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, making interactions pleasant and informative. The service provided is frequently highlighted as efficient and easy, with many appreciating the prompt responses and clear explanations. Reviewers are particularly impressed with the competitive pricing and the excellent customer service, often noting that the company offers great value. However, some people mentioned significant delays in refunds and a lack of responsiveness from certain departments, leading to frustration and a feeling of being undervalued. These reviewers described the process as increasingly driven by procedures rather than customer needs, with staff sometimes appearing unmotivated and focused on box-ticking.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being helpful, polite, and... See more

Service

Customers had positive experiences with service, often describing it as quick, easy, and efficient. Many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Price

People report positive experiences with price, consistently finding competitive and fair pricing for their... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had 2 calls with Andy who guided me through exactly what info I needed to supply to get a building insurance policy. He was really friendly on both calls, and explained everything really clearly. I'... See more

Rated 5 out of 5 stars

As a landlord I feel truly supported by CIA insurance. I have been with them for several years now and I find the price point and service unbeatable. The policies are always easy to understand, talkin... See more

Company replied

Rated 5 out of 5 stars

Ellie guided me through the whole insurance package, phoning as arranged several times whilst I made my decision. She didn't hurry me and gave me prompt answers to my questions. Very impressive.

Rated 5 out of 5 stars

Cia insurance services always provide the information regarding the service they offer they are very informative and to the point. The package you buy may have add ons these are discussed and never pu... See more

Company details

  1. Insurance Broker
  2. Landlord Insurance Company

Information provided by various external sources

Flexible, comprehensive insurance for a wide variety of tenant and property types. We won't be beaten on price, guaranteed!

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,640)

429 reviews in the last 12 months

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Rated 5 out of 5 stars

Renewal of building insurance

The agent was polite and friendly and spoke at a good speed so I didn’t feel rushed. Explained everything regarding my insurance cover and gave a breakdown of the price, which was very reasonable. Paid over the phone and the documents were emailed to me that same day. Great service and a good price!

July 3, 2026
Rated 5 out of 5 stars

I have used CIA for 10 + years now and…

I have used CIA for 10 + years now and most often cannot be beaten on price matching. They are efficient and give the right information to you so you can make an informed choice. I have my policy emailed and then follow on with a printed copy.

July 5, 2026

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