CIA insurance we’re a saviour. We had an insurance policy coming up for renewal but had a tenant from hell and we’re going through an eviction, and they were systematically destroying the house with h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Competitive and very efficient. Staff always call when renewal is due and are always professional and efficient. They could do with some new 'on hold' music, has been the same Beatles songs for many y... See more
I have used this company for the last 4 years. I am always treated with understanding and respect and all information given is very clear. I am updated with any changes to policy and advised of any e... See more
I needed to cancel a policy because I had sold the property. Aliyah took the details, cancelled the policy and my refund was in my account next day. I find CIA to be extremely efficient and have use... See more
Company details
Information provided by various external sources
Flexible, comprehensive insurance for a wide variety of tenant and property types. We won't be beaten on price, guaranteed!
Contact info
Boughton Leigh House, Brownsover Road, CV21 1AW, Rugby, United Kingdom
- 01788 818670
- trustpilot@cia-landlords.co.uk
- cia-landlords.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Good communication .
Good communication .
Spoke with Tristan and he was very good. Sorted out all my needs
August 18, 2026
Best price and ease of renewal.
August 18, 2026
Easy to deal with
August 18, 2026
I have been waiting for a cheque that…
I have been waiting for a cheque that is owed to me for weeks and weeks now, yes, everyone I speak to is polite and friendly but that hasn't resolved my issue!
Thanks for the reply from CIA Insurance who've given me a wrong number to call!
August 19, 2026
Unprompted review
Reply from CIA Insurance Services
Dear Sally, thank you for your feedback, this is much appreciated. To enable us to look into this further as a matter of urgency please can you contact our Financial Compensation telephone number 01788 818618 / 01788 818600 or write to us at Boughton Leigh House, Brownsover Road, Rugby, CV21 1AW or alternatively email hello@cia-insurance.co.uk. Kind regards CIA Insurance Services Customer Service.
I found the whole process smooth and…
I found the whole process smooth and very helpful. The member of staff was pleasant and patient. Thank you
August 18, 2026
Very helo full young lady on the phone
Very help full young lady on the phone. It was a pleasure to do business with her
August 17, 2026
The lady on the phone was very helpful…
The lady on the phone was very helpful and a first class communicator
August 17, 2026
Competitive and very efficient.
Competitive and very efficient. Staff always call when renewal is due and are always professional and efficient. They could do with some new 'on hold' music, has been the same Beatles songs for many years.
August 17, 2026
The person I dealt with on the phone…Landlord policy adjustment
The person I dealt with on the phone was clear, polite and able to answer all my questions and adjust my policy accordingly.
August 3, 2026
Friendly staff hassle free quote great…
Friendly staff hassle free quote great telephone service
August 18, 2026
Professional agent who knew his stuff…
Professional agent who knew his stuff and could respond to all the questions asked
Well Done
August 17, 2026
Great customer service
Great customer service. Professional, knowledgeable staff, have used this company for a number of years and they are very competitive
August 16, 2026
A good price and renewal was very easy
August 10, 2026
Highly recommend
I needed to cancel a policy because I had sold the property. Aliyah took the details, cancelled the policy and my refund was in my account next day. I find CIA to be extremely efficient and have used them for many years for insuring my rental properties.
August 14, 2026
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