CIA insurance we’re a saviour. We had an insurance policy coming up for renewal but had a tenant from hell and we’re going through an eviction, and they were systematically destroying the house with h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Competitive and very efficient. Staff always call when renewal is due and are always professional and efficient. They could do with some new 'on hold' music, has been the same Beatles songs for many y... See more
I have used this company for the last 4 years. I am always treated with understanding and respect and all information given is very clear. I am updated with any changes to policy and advised of any e... See more
I needed to cancel a policy because I had sold the property. Aliyah took the details, cancelled the policy and my refund was in my account next day. I find CIA to be extremely efficient and have use... See more
Company details
Information provided by various external sources
Flexible, comprehensive insurance for a wide variety of tenant and property types. We won't be beaten on price, guaranteed!
Contact info
Boughton Leigh House, Brownsover Road, CV21 1AW, Rugby, United Kingdom
- 01788 818670
- trustpilot@cia-landlords.co.uk
- cia-landlords.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good value landlord insurance
Quick access to a personal service that seems tailored to the needs of the customer. I've insured properties with CIA for more than 12 years and remain pleased with their service
July 13, 2026
The wait to be answered was too long
The wait to be answered was too long - nearly 20 minutes. Luke, who answered was very helpful.
July 15, 2026
Reply from CIA Insurance Services
Dear Mr Carroll, thank you for your feedback, which is appreciated. Please may we offer our sincere apologies for the inconvenience caused to you in trying to speak to one of our advisors today, unfortunately we have received an influx of calls today. Kind regards. CIA Customer Service Team
Why I use CIA
Good communication from CIA with expiry warnings. No hassle phoning and renewing, cusstomer service very polite and efficient,
July 9, 2026
Customer service very good
July 14, 2026
Excellent price
the price and service continues to be competitive and prompt with friendly staff
July 10, 2026
Efficient & competitive
Efficient, professional and competitive service. Highly recommended.
July 15, 2026
Not only a competitive price but…
Not only a competitive price but excellent backup by professional and efficient staff who speak perfect, clear English.
All my properties are now with them.
Thank you
July 8, 2026
Pleasant and professional service
Pleasant and professional service.
Listened about the consern of the client, and acted with speed to sort out the problem.
July 14, 2026
The representative called me
The representative called me, was abe to understand the issues and provided clear guidance.
July 14, 2026
Very professional in dealing with an…
Very professional in dealing with an amendment to policy.
July 14, 2026
Answered the phone quickly and great…
Answered the phone quickly and great service every time.
July 14, 2026
Clear and easy to understand
Clear and easy to understand, everything was explained well.
July 13, 2026
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