Ciao Italy Tours Reviews 

361
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff, noting their knowledge, patience, and attentive service throughout their trips. People frequently highlight the seamless organization of holidays, including prompt transfers and well-planned excursions that often exceeded expectations. The quality and location of hotels are also highly regarded, often being perfectly situated near main attractions. Reviewers also commend the excellent customer service, with many appreciating the quick responses and proactive support, even handling last-minute changes or issues. This dedication ensures a stress-free and memorable travel experience, making clients feel well-supported from planning through to the end of their journey. Overall, the company is seen as highly professional and adept at crafting unforgettable Italian adventures.

What people talk about most

Staff

Customers had positive experiences with staff, praising their helpfulness, professionalism, and extensive... See more

Service

Consumers find service to be positive, with many reviewers stating that the company went above and beyond to... See more

Holidays

Customers consistently note positive experiences with holidays, often describing their trips as "amazing" and... See more

Location

People report positive experiences with location, noting that hotels were perfectly situated near main... See more

Customer service

Clients share positive opinions on customer service, highlighting the outstanding support and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#1 The quality and location of the hotels #2 The ease of the transfers-prompt, courteous guides and drivers. Except for our last pickup for the airport. Driver arrived 35 minutes late, no call,... See more

Company replied

Rated 5 out of 5 stars

The program was well thought out and set up/timed perfectly to match our pre-cruise schedule. Sindi was great to work with in the USA, providing excellent support and she quickly responded to emails... See more

Company replied

Rated 5 out of 5 stars

Our Italy trip was an amazing experience. Ciao Italy tours when above and beyond in making this trip a memorable and fun time. From the hotels which were perfectly situated to main attractions and di... See more

Company replied

Rated 5 out of 5 stars

Every tour guide was amazing. They were attentive, patient, and extremely knowledgeable. They were engaging and fun and involved everyone in the tour, noticing and catering to each persons interests... See more

Company replied


Company details

  1. #41 of 83 best companies in Tour Operator
  2. #80 of 200 best companies in Travel Agency

Written by the company

Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(361)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Our trip to Italy was a trip of a Lifetime!

Our trip to Italy was a trip of a lifetime! We arrived on Christmas Day, and it was such a special time to be in Rome. We stayed at the Palazzo Navona Hotel. We were centrally located near most of the monuments. They were only minutes away, and we felt completely safe. We rented a car to go visit family a few hours away from Rome, and the rental was seamless. All the tours we did were very personalized for the four of us. Each guide spoke very good English, were quite knowledgeable of the history of each site, and took the time to answer all our questions. When we return to Rome, we will DEFINITELY use Ciao Italy Tours again!

December 25, 2025
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Reply from Ciao Italy Tours

We are happy you enjoyed your stay and thank you for your feedback!

Rated 5 out of 5 stars

Our vacation was amazing thanks to Ciao…

Our vacation was amazing thanks to Ciao Italy. Every day was something special, the tour guides were nothing less than perfect!! The hotels in Matera and Lecce were magnificent, food tastings were definitely a highlight of our vacation. Would highly recommend, not a single complaint!

January 6, 2026
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Reply from Ciao Italy Tours

Thank you very much for the feedback!

Rated 5 out of 5 stars

Every tour guide was amazing

Every tour guide was amazing. They were attentive, patient, and extremely knowledgeable. They were engaging and fun and involved everyone in the tour, noticing and catering to each persons interests. They were the best tour guides we could have asked for. We had Eduardo and Olympia for the Rome Golf Cart Tour and the Vatican, Andrea for the Florence walking tour, and Stefan for Venice

January 9, 2026
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Reply from Ciao Italy Tours

Thank you so much for sharing your experience!

Rated 5 out of 5 stars

I ♥️ Ciao Italy

The entire team at Ciao has a wealth of knowledge and experience. I came to them with a rough draft of what I wanted. They took my ideas and created a fabulous trip for some very off-the-beaten path towns. They helped with hotels, city to city car services, sightseeing and even holiday dining arrangements. It turned into a flawless experience from planning to traveling. Not my first experience with Ciao and certainly not my last. A++

July 22, 2025
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Reply from Ciao Italy Tours

Thank you so much!

Rated 5 out of 5 stars

As a Travel Agent

As a Travel Agent, I found working with Ciao Italy and Sindi to be such a pleasure! They were able to provide me with quality hotels and tours I had wanted to provide for my clients needs. The process of selection was quick and attentive and the documents easy for my clients to understand and navigate. In the end, my clients were absolutely thrilled with the entire vacation experience from start to finish. Pixie Lynne Marie

November 21, 2025
Unprompted review
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Reply from Ciao Italy Tours

Thank you very much!

Rated 5 out of 5 stars

Excellent Tour Support for Italy

The program was well thought out and set up/timed perfectly to match our pre-cruise schedule. Sindi was great to work with in the USA, providing excellent support and she quickly responded to emails/calls.
Tour guides and transfer escorts/drivers in Italy were excellent and very considerate of my group of older travelers. Without hesitation, I would highly recommend this company!

October 30, 2025
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Reply from Ciao Italy Tours

Thank you so much for sharing your experience!

Rated 5 out of 5 stars

Honeymoon of a lifetime!

Our honeymoon to Italy was absolutely unforgettable! We visited Rome, Ischia, and Sorrento, and loved every single part of the trip. Each destination had its own perfect parts, from the incredible history and energy of Rome, to the relaxing beauty of Ischia, and the breathtaking views and romance of Sorrento.
Every detail was perfectly planned. All of the car services were flawless, always on time, professional, and comfortable. Our tour guides were knowledgeable, friendly, and passionate, which made exploring each place even more special.
We truly wouldn’t have changed a single thing about this trip. It was the perfect mix of adventure, relaxation, and romance, it was everything we dreamed our honeymoon would be.

October 27, 2025
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Reply from Ciao Italy Tours

We are happy you enjoyed teh trip and thank you for sharing your experience!

Rated 5 out of 5 stars

Exceeded our expectations!!

They gave us everything we asked for and more! Every hotel, every excursion, all drivers, tour guides and boat Captain were all wonderful. Our Amalfi Coast trip exceeded our expectations!!!! The travel agent even called us and changed an excursion to a different day due to bad weather. I would highly recommend Ciao Italy tours!

October 14, 2025
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Reply from Ciao Italy Tours

Thank you for sharing your experience!

Rated 5 out of 5 stars

Ciao Italy Tours are there for you every step of the way

I am a travel advisor and was introduced to CIAO ITALY TOURS a couple of years and I love that they only focus on Italy . Guido ,Renee, Tina, and Sindi are always there for you with any questions you may have about the itineraries. My clients rave about the tours and the hotels and location . Ciao Italy Tours.
Very professional, kind ,personal. They know how to do Italy

October 24, 2025
Rated 5 out of 5 stars

Excellent supplier

As a travel advisor, I have many options from which to choose for my clients' trips to Italy. I changed all of my Italy reservations to Ciao Italy as I trust them completely with my clients' bookings. They have gone above and beyond for me, and they have made me look like a rockstar to my clients.

October 20, 2025
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much for your feedback, very much appreciated!

Rated 5 out of 5 stars

Excellent from start to finish

From start to finish, everything went smoothly. Drivers were prompt, personable and excellent drivers. Guides were delightful and knowledgeable. Hotels were well chosen. Our stay in Bellagio was perfect in every way.
I cannot think of anything that could have been better other than to have made our stay longer.

October 17, 2025
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Reply from Ciao Italy Tours

Thank you so much for sharing your experience!

Rated 3 out of 5 stars

Booked with Ciao Italy Tours hoping for…

Booked with Ciao Italy Tours hoping for a smooth trip, but the itinerary drifted, the guide seemed bored, and hotels weren’t as nice as photos suggested. Delightful intention, disappointing execution.

October 13, 2025
Unprompted review
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Reply from Ciao Italy Tours

Hello Amin, we are sorry to hear about your experience however we want to be sure we are the contacting the correct company that you booked with. We could not find your name in our records and we believe you are refering to a different company. If you don't mind please send us an email to info@ciaoitalytours.com with your booking information. Thank you

Rated 5 out of 5 stars

Ciao Italy Tours for the WIN ..

Ciao Italy Tours for the WIN ... again!! I absolutely love working with this company - quality product, responsive, and truly the best people. They make me look like a star to my clients and their support while clients are on tour is the cherry on top!

August 20, 2025
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Reply from Ciao Italy Tours

Thank you we are happy to hear!

Rated 5 out of 5 stars

Magnificent Trip

#1 The quality and location of the hotels
#2 The ease of the transfers-prompt, courteous guides and drivers.
Except for our last pickup for the airport. Driver arrived 35 minutes late, no call, no apologies. We were just about to call cabs to get us to airport. We arrived with no time to stop at Vat tax booth and my daughters had spent over $3000.
#3 the organization and patience of our travel planner Trish Martin.
#4 Our special events -the trip to Cinqueterra, our cooking class in Florence, our gondola ride in Venice, Pompeii guide

August 19, 2025
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Reply from Ciao Italy Tours

Thank you for your feedback and sorry about the delay! We normally would advise if any delay. Happy that you enoyed the trip.

Rated 5 out of 5 stars

Dream vacation!

Our trip was so well planned- every transfer was smoothed by a knowledgeable tour guide, our hotels were beautiful, and our trip was like a dream!

August 20, 2025
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Reply from Ciao Italy Tours

Great to hear!

Rated 5 out of 5 stars

Amazing Vacation

All accommodations were excellent with a central location to all attractions and restaurants.
Drivers and escorts were all on time and waiting for us in spite of airline and train delays.
We gave a description of what we wanted to do on our vacation and everything was setup perfectly.

July 14, 2025
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Reply from Ciao Italy Tours

Thank you so much for your feedback!

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