CIBC Reviews 1,946

I opened a CIBC Smart Account expecting the $450 promotional offer after meeting all listed requirements, but was later told I was ineligible with unclear reasoning.

No longer able to use my visa debit for online purchases due to ridiculous system triggers that claim to protect me from fraud. This bank account has become unusable.

Once a good bank turned worst of the worsts in Canada. I have been over phone more than an hour today to get someone to talk to about a problem. Same happened many times in last few months. I also noticed in-person services also became horrible over years. The company seems to run its outlets with only a few staffs. Sometime even a small number of service-seekers have to waste long wait-times. Staffs are often new recruits, half-trained, slow and incapable of solving problems. I have been with this bank for the last 24 years. By now, I am seriously considering to move to another bank reputed for good customer care.

Got scammed, now owe the bank money I NEVER EVEN RECIEVED.

This is a bank whose staff has inaccurate information and even makes false promises, and after asking, they simply say they have no information and to contact the customer service center. I regret trusting this bank. Unfortunately, it took more than two months to simply send a card, and now they are announcing that it is not clear when the card will be sent.

I love my experience at CIBC
That was my first debit card and Rachna Sharma helped me with choosing and help to understand all processes. Very thankful to CIBC bank in Calgary North Hill

When a bank branch sends you to apply for a business credit card online, and after three hours of waiting on the phone, the operator tells you that it is impossible to do it over the phone, your love for the bank grows exponentially. I don't trust this bank, go to a competitor, to anyone but this bank!!!

Stay away from this bank and their CC. Horrible customer service if any issues. No one answer the phone and no one calls you back.

Disgusting treatment of seniors with disabilities
Acted like I was doing a fraud with my own money
Called online banking for CIBC Visa and regular line
Refused to allow me to pay rent to a retirement home through e transfer
Demanded ID when I was verified twice with my own regular banking card and credit card in Upper James Hamilton branch
If you are a senior you cannot now even pay bills in the branch...you have to do it online where the print is small and procedures complicated for most seniors especially the disabled...this is not even a bank just another post covid rip off...this happened mid morning at this branch Saturday November 1st 2025.
I'm switching banks
They not only don't care at CIBC they don't want to help you
Endless hours on the phone.
BYE

This bank is the most frustrating bank ever. You would literally spend hours on the call for just something that would only take you what 5 mins? This is not fair, we have things to do and we are not calling for fun. If you can’t help your customers why still have the bank. Literally spent an hour on the call for nothing. Such a complete waste of time

The worst. Your CIBC c/c is the worst. Anybody reading this. DO NOT take a CIBC c/c. You'll pay your monthly bill on time & your next bill will have a large interest fee for late payment. Which means you have to spend hours on their 800 line trying to speak to someone. Month after Month. & try to cancel the c/c. Impossible. There is no dept in their 800 maze to cancel the card. If you actually get to talk to a person. "Oh thats not me dept let me transfer you. Wait time is only 3 DAYS. Worst experience I've ever had with a bank & I'm 74 years old. More than 60 years of banking. Stay away from this banking mess.

I wanted to make my account joint and have a bank draft made out ASAP. We dealt with Dennis and he was top notch customer service!! Dennis patiently assisted us with our requests and although it was near closing on a Saturday, he never rushed us and assured us he is here until we complete our transaction with a neighbouring bank. Being from Brampton, we miss the fantastic and expected customer service we received with Dennis! Wiithout his knowledge, he made a situation that was a headache and stressful, smooth and a relief! He definitely made it worth the drive to Collingwood! Thank you Dennis!

Wish i could give 0 star - worst customer service in the business. Am in the process of changing bank so i never have to deal with them again

I requested a secondary user for my credit card, this was considerably urgent.
After almost days of not receiving a card I called them and they sent it about days ago, with Canada Post.
Canada Post was on strike, and still is on partial strike today.
I will never understand why would they mail something with them if the world knows they are on strike.
This is awful.
Now I am getting to cancel that card and send one to the branch.
Why wouldn't they use Fedex or UPS or else?
Or for courtesy call me to offer me to pick it up at a branch....they just made the executive decision to mail it with the garbage service on strike!!!!

This bank is terrible. They took my money and keep giving false promises. It’s been three weeks and I still didn’t get my money back. Very poor customer service and dishonest people. I’m closing my account — don’t trust this bank!

CIBC is the worst bank for customer support,
everyone in customer support is in another country,
they don't care, my visa card has been replace multiple time because of Fraud ,

The worst bank in Canada, spend hours over customer service calls for errors and problems that encountered payments in my cards and no help and nothing solved.

I have requested new credit card. I did indicated that I can be contacted on my cell phone, what they did just left the message on my landline to call back. This morning I called and there was a message stating that the wait call can be up to 45 minutes, after 56 minutes my call was disconnected. In the afternoon I called again, no message stating the wait time. My call is still going on for the 2.45 hours. This is rediules

Horrific policies, with the most useless communication.
I abhor this company.
All banks are legal extortion.

Please tell me what bank is somewhat better than this awful institution.

Worst customer service ever’ specially a nightmare to have credit card with them. The card was compromised online , filed complaint in april & it is october no compensation received. Called credit card department 4 days non stop & funny thing?? No answer. Finally emailed the complaint center & to my surprise they told me their employee never forwarded my case & now they want proof from my side & my statment of accounts lol & & to get statment of accounts is another challenge , online app sucks & customer service doesnt answer. So ya fu*them !