Excellent customer service and precise communication. With any purchase from overseas, you want to make sure that you know the status every step of the way. Cicli Corsa and my amico Stefano kept me u... See more
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Review summary
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Cicli Corsa has an easy to use website, and placing orders in foreign currency is not a problem. I like that they are sellers of Italian brands I really like, such as De Rosa and Campagnolo. And I r... See more
Company replied
Yet, another outstanding customer service from start to finish. Ordered from Okinawa, Japan and none other than Maffioletti Andrea, a sales expert helped me out once again. A trusted, reliable and d... See more
Company replied
After experiencing difficulties dealing with the bike manufacturers directly, i got in touch with the team at Cicli Corsa. They were all molto fantastico. Given my limited Italian, there were no langu... See more
Company details
About Cicli Corsa
Written by the company
The Italian Online Cycling Shop
Cicli Corsa is an Italian online cycling store founded in 2012, specializing in high-end road bikes, components, wheels, and cycling accessories from the world's leading brands.
We serve cyclists worldwide with a focus on quality products, competitive pricing, and fast, reliable service.
Our strength is customer service: we provide personalized support before and after purchase to help every rider choose the right setup with confidence.
Explore Cicli Corsa:
Contact info
Via Privata Lorenzi 16, 24126, Bergamo, Italy
- +390350744805
- info@ciclicorsa.com
- ciclicorsa.com
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Continued Outstanding Services
Yet, another outstanding customer service from start to finish. Ordered from Okinawa, Japan and none other than Maffioletti Andrea, a sales expert helped me out once again. A trusted, reliable and dependable agent that will go above and beyond in providing you a top-notched customer service. Over all, I highly recommend and trust Cicli Corsa. After numerous orders, they continue to provide the best services for my needs. Thank you, Team Cicli Corsa!
July 16, 2025
Unprompted review
Reply from Cicli Corsa
We’re truly grateful for your trust, all the way from Okinawa! Being in Italy, it’s fantastic to know we can provide fast, reliable service across the world. Andrea and our whole team are always here to help and make sure you have the best experience possible. Thanks for choosing Cicli Corsa again and again! We’re proud to have you as part of our community
Reply from Cicli Corsa
Thank you Markus
Reply from Cicli Corsa
Thanks so much Paul! We’re glad you enjoyed our support and speedy shipping
Do not ship to US for transit
I dislike the fact that I asked to get my package send to another address
And it wasn’t because someone didn’t update or look at the update as a result I incurred a lot of unnecessary fees because my package was bonded
In excess of 500usd
That is no acceptable it could have been avoided easily
You stayed in contact as the process unfolded however
Going forward please warn of such fees because everyone might not be able to pay
The product was packed great and everything came intact
Just unfortunate about shipping
BEWARE OF SHIPPING THROUGH THE US!!!!
June 18, 2025
Reply from Cicli Corsa
Thank you for taking the time to share your feedback.
We’re truly sorry for the inconvenience you experienced with the delivery of your order. You’re absolutely right — your request to update the shipping address was indeed received and implemented on our side, but unfortunately, the change was not reflected in the system that generated the shipping label automatically. This was our mistake, and we sincerely apologize.
As soon as we noticed the issue, we took immediate steps to try and correct it. However, following your comment suggesting that it wasn’t a major concern, we assumed the matter had been resolved and didn’t proceed further. We now understand that this ended up causing you additional complications and costs, which we deeply regret.
It’s also worth mentioning that customs clearance procedures in the United States have recently become more unpredictable, especially for non-U.S. citizens. In your case, the need to appoint a customs broker — with additional fees involved — was an unfortunate consequence of these changes, and something that until last year was rarely, if ever, required.
Had we known how this situation would evolve, we would have done everything possible to correct the address before the shipment left Europe. We're seeing an increasing number of similar issues in recent months, and while many of them are outside our control, we still feel responsible for our part in what happened to you.
Please accept our sincere apologies. If you ever choose to order from us again, we would be happy to offer a form of compensation as a small way to make up for the trouble this caused.
Warm regards,
Reply from Cicli Corsa
Thank you Yuhanna! We’re thrilled you loved our service, products, and fast shipping. Looking forward to helping you again soon
Amazing customer service!
Amazing customer service!
I had an issue with my order and they solved it super fast.
June 16, 2025
Reply from Cicli Corsa
Thank you so much Mateus! Hope to see you back soon
like dealing with Family 😊
1) opportunity to pay in instalments
2) price - very pleased
3) prompt response from Cicli Corsa
4) professional advise on bike sizing
5) overall a satisfying experience- feels like family 😊
June 27, 2025
Reply from Cicli Corsa
Thank you so much Benjamin! We always aim to treat our customers like family, so it’s amazing to hear that came through. Can’t wait to assist you again soon!
The most awesome experience!!! Promise...
From the moment I sent an inquiry on the frameset I was hoping to purchase I was put in contact with a representative and all of my concerns were rather easily resolved. I placed a deposit for the frameset and when the frameset became available it was on it's way to my home in the U.S.
The care in packaging was over the top, even the smallest of details were addressed. Truly, nothing was missed.
Should I need a frameset purchase in the future I will not hesitate to give Cicli Corsa a look, even if the frameset is available in the U.S.
The customer care is over the top :)
June 23, 2025
Reply from Cicli Corsa
We’re sorry to read your message, but it’s important to clarify a few facts.
We clearly explained the import duties and taxes you would be responsible for upon delivery in the US, providing accurate estimates so there would be no surprises. In fact, after receiving this information, you thanked us, writing “you’re amazing”, confirming you were fully aware of these costs.
Later, without informing us, you refused delivery of your frame at customs, creating significant complications. Returning an international shipment involves high costs, customs procedures, and risks that require clear coordination. To add to the confusion, you even sent messages claiming the duties had been paid—when in fact, they hadn’t—causing further delays and difficulties in managing the situation.
To say we “wash our hands” of customers after a sale is the exact opposite of how we operate. It’s precisely because we care for our customers after purchase that we have so many returning clients in the United States, many of whom have purchased multiple bikes and frames from us over the years.
We handle issues with transparency and sincerity, but that requires communication and collaboration. We’re always ready to help when concerns are raised, but refusing a shipment without notice while sending conflicting information makes it impossible to manage things smoothly.
We respect your decision, but we stand by how we manage our customer relationships and the integrity that has earned us the trust of cyclists worldwide.
Should you wish to resolve this matter constructively, we remain available.
Trustworthy customer service
Confidence in quality customer service and product delivery.
June 26, 2025
Reply from Cicli Corsa
Thank you so much! Looking forward to serving you again soon
The most painful buying experience of…
The most painful buying experience of my life.
If I had known I still wouldn’t receive my bike by July, I would have never spent so much money back in December 2024 on a full Dogma F.
From the very beginning, I told Stefano repeatedly that my timeline was extremely important. I made it clear that delivery could not go beyond April, under any circumstances. That was my bottom line. He assured me, and I trusted him. That’s why I paid in full.
Now he says he has done everything he could and that it’s not his fault. I understand that he tried to be helpful—and I don’t have any personal ill feelings toward him—but the truth is: at the most crucial moment—right before shipping in early June—he was disconnected for several days. He was out of office exactly when the delivery needed to be finalized. Because of that short delay, we missed the shipping window by just two days, and then DHL went on strike. That small gap caused a chain reaction I’m still suffering from today.
It’s now July. I still don’t have my bike. I’ve been emotionally drained and financially hurt. I was forced to spend more money to buy another frame locally in Canada just to try and stay on track with my original plans.
I haven’t even seen the bike yet, but I already hate it. This entire experience has left me completely defeated and exhausted.
July 2, 2025
Unprompted review
Reply from Cicli Corsa
We appreciate that you have chosen a softer tone in this new review, but we feel it’s important to share a few facts for clarity.
Throughout this process, we exchanged over 160 emails, providing consistently prompt, clear, and professional communication. When the bike was finally ready to ship, you had last-minute doubts about the components to be installed. Our sales representative was away for two days, leading to a slight delay in responding. We understand this was frustrating, but it’s important to note that the DHL strike in Canada and customs delays were entirely outside of our control.
You mention that you “already hate this bike” without having seen it yet, which saddens us, as we put care into every build and shipment for our clients around the world. Given this, we are aware there may be further negative reviews in the future, as there have already been multiple negative posts across different platforms.
As with previous reviews, we wish to clarify that we did not guarantee a specific delivery date. We shared updates transparently, exactly as provided by Pinarello, who unfortunately encountered unexpected production delays.
We trust that those reading your review and our reply will form their own opinion about this situation and about the way Cicli Corsa manages orders with care and transparency. We stand by the professionalism and commitment we have shown throughout this process and remain available should you need any support in completing the final delivery of your bike.
What an incredibly easy and trustworthy…
What an incredibly easy and trustworthy company to work with. Purchasing from the USA can seem daunting sometimes but Cicli Corsa made the process super easy and enjoyable. I highly recommend this store to anyone looking for amazing deals and to work with people who are dedicated to quality customer service. Will definitely be buying from them again.
June 20, 2025
Unprompted review
Reply from Cicli Corsa
Ciao José, thank you so much for the amazing feedback! We're thrilled to hear that buying from the USA was smooth and enjoyable for you. It really means a lot to us. Looking forward to helping you again soon
Outstanding bicycle dealer
Stefano and Cicli Corsa were amazing! They helped make my new bike purchase as seamless as possible including expert advice, assembly, international shipping and a perfectly packaged bicycle.
June 19, 2025
Reply from Cicli Corsa
Thank you so much for your kind words! We are thrilled to hear we could make your bike purchase smooth and enjoyable. Enjoy your new ride, and don’t hesitate to reach out anytime
Absolutely top notch service and ultra…
Absolutely top notch service and ultra fast shipping. Special mention for Andrea - best man in the business!
June 16, 2025
Reply from Cicli Corsa
Thank you so much for the amazing feedback! 😊
Andrea will be so happy to hear your kind words! Looking forward to helping you again soon
I am very satisfied
I am very satisfied. I will highly recommend you, in the future if I need something and you have it in your offer I will definitely use the shopping in your store. Very fast shipping for a reasonable fee to Canada. Professional store with original products 🙂🙂🙂👌👌👌
June 12, 2025
Reply from Cicli Corsa
Thank you so much for your wonderful feedback! It means a lot that you’d choose us again for your future needs. Looking forward to serving you again soon
As usual
As usual, fast shipping to the US and fast customer service response. Great price!
June 12, 2025
Reply from Cicli Corsa
Thank you!
Reply from Cicli Corsa
Thank you Belle
Assiomo Pro RS pedals
Great service from Cicli Corsa, had to change the order after I'd submitted it - was handled without an issue. Also requested and received VAT refund documentation. Fedex let the side down on delivery - had to wait 10 days after it arrived in Palma de Mallorca - finally after 3 sessions with their chat person it arrived.
June 5, 2025
Reply from Cicli Corsa
Thank you so much for your kind words and detailed feedback! We appreciate your patience and hope everything is now just as you expected. Looking forward to assisting you again in the future!
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