Furniture Reviews 106

Delivered a different sofa as they didn’t have the one we chose ; didn’t have the actual sofa in stock so we were stuck with the wrong one ; still waiting weeks later for a refund of the difference between our sofa and the one they put in our living room, which we hate. Demands of ID number , bank account statements for the refund , all for R1500. System designed so that you eventually give up. Going back to Weylandts L, these people are scammers.

My go-to shop in George for everything I need. Their Customer Service is absolutely superb. Even via WhatsApp across countries, they do their level best to ensure the Customer is happy personally. Beautiful items and sound quality at a fair price all year round.

Helpful in combining various orders and helpful customer service.

I’ve asked for a return on 12th March and still haven’t heard back from them.

Great experience.
Competitively priced articles and quick delivery. I recommend this company .
👍👍👍

hi can you please advise whether you have a store so that i can visit to look at your sofas?
thanks

My partner bought me the misty teal Nouvelle cast iron pan set for Christmas. Unfortunately, one pan had a small chip in the enamel, I got in touch with Cielo and Anna couldn't have been more helpful. I have been using the rest of the pans since Christmas and absolutely love them, my replacement pan arrived and couldn't be happier with them. Anna went above and beyond, even sourcing some gold handles for me when I enquired. Excellent company, excellent product. Thanks Anna.

I am trying to get Cielo to collect x2 barstools which is boxed, unused. I've raised this beginning of February and theyve send me various forms to complete to issue a refund despite me ordering my items online and its just as easy to credit the refund back to my card. Data protection is also very blazè, why do they need my ID number to issue a refund? Today it's 14th February, still no reply. If they do reply, it's a generic email response coming from a 'bot' saying we'll arrange a courier. It's 2 weeks. I'm storing stuff that I desperately need gone as I need the space. Cielo did not want to exchange my item for a shorter barstools which would've sorted this dilemma due to- 'delivery'. I was forced to buy barstools elsewhere. Clearly a company that does not 'need' or want business as your aftercare support team in non existent. Sadly this was my first online purchase from abroad and I will not be using Cielo again nor would I recommend them.

I bought and paid for furniture from Cielo in September. I paid in full. Delivery was for the beginning of December. Furniture was delivered on the set date. Upon unpacking an armchair, I discovered a large stain on it. I immediately raised this with Cielo. I even took a video and pictures. In the video, one could see that I hadn't even fully unwrapped the armchair when I noticed the stain. Cielo promised to replace the armchair. Another issue was that Cielo had delivered the wrong headboard. I also made them aware of this on the 3rd of December. I only got feedback on the 16th of December. They went round in circles regarding the headboard as they were confused about what the mix up was (the headboards are indeed similar). This surprised me as the staff ought to know the furniture well enough not to be confused. Eventually they realised that although the headboards are similar they aren't the same, and agreed to also change the headboard. On the 24th of December, I was informed via email by Antonia, that the correct headboard wasn't in stock but that I would be informed once there was stock. On the 8th of January, I sent an email asking if they still didn't have stock. On the 10th, I received an email stating that 'administration had been requested'. Whatever that means. There was then silence yet again. On the 13th, I enquired again. On the 14th, I received an email stating they would fast track this matter. Between then and the 20th there was silence yet again. On the 20th I enquired again. Arrangements were made for the wrong headboard to be collected. It was collected on the 22nd. I sent emails and made calls to find out when the correct headboard will be delivered now that I actually have no headboard. My emails haven't been answered and when I called, the person I spoke to (Bianca) said she's follow up and revert. There has been no feedback. I have no headboard. Bare in mind, I made full payment of furniture in September 2024. This is shocking and dismal service.

Amazing sofa great service would highly recommend

good service on time clear instructions about delivery. courier was polite and helpful

I tried to answer the reply from Cielo about my complaint. however it never allowed me to correct - mis information from Cielo.
The Service lady used the excuse that we never answered the calls.
however this was a total Lie, as we were urgently want to resolve this issue before end December.
We did confront the Service lady at the time.
sorry, Bad Excuse, blaming us for your bad service - just apologies for poor service and fix the problem

So efficient, fast shipping and a great buy

Delivered made up and to the room we wanted. Furniture is beautiful and looks as good in the flesh as it did in the pictures. Nicely made. Very heppy

Incredible service
Delivery was swift
Really good value for money
Really impressed

I am very reluctant to use this company again... The items are good quality, but the purchasing experience is such a nightmare that you have to wonder if it is worth the nightmare! I had 4 different order from Cielo over the past 4 months (over R100k of purchases), including one from Incanda that is part of the same umbrella company. They all expedite their deliveries through Wheco who then outsource to a bunch of lovely independent couriers (so they can't be blamed) The problems start at the order stage, you place an order, pay and hope for the best!! Even if an order is small enough you aren't able to collect from a store!
My Jagger corner lounge suit was delivered without the corner! It took numerous emails and calls to get them to finally deliver the additional piece weeks later! My Incanda hand-stitched counter bar stools were issued with the incorrect legs... I even offered to detach the legs and do the switch myself if they sent the correct legs! 10 weeks from placing my order and numerous emails and calls later, I finally took delivery of the correct chairs! Customer Service for both companies is the same bunch... Absolutely useless with standard and unhelpful responses! What frustrated me the most was that they could not cope, yet they were still advertising Black Friday deals and making out that you would get a delivery within 7-14 days!
Management are uncontactable so it's you and an incompetent customer service team! Beware... They don't deserve to have a business!

Khaya in customer service is completely useless and tells a bunch of lies to get you off the phone and never bothers returning the call. Management is not much better. Escalated late delivery to managers and they also couldn’t bother phoning back. We had an urgent order and the team couldn’t care less about deadlines and their office closed with our driver waiting outside for the product. A COMPANY THAT CANNOT BE TRUSTED! We paid and didn’t get our item! Next step will be police. Super dodgy business

Most of the pots had scratches, had to return for a refund…. I was looking forward to using my set but was very disappointed

It is with profound regret and immense disappointment that I feel compelled to revise all my previous glowing reviews of Cielo to a single, undeservedly generous one star.

I had been a loyal customer of Cielo, consistently impressed with their quality and service, and had enthusiastically recommended them to friends, several of whom made significant purchases based on my recommendations. However, it appears that as Cielo ambitiously shifts focus to expand into the UK and other markets, they have wholly abandoned any semblance of care for their existing customers.

My most recent experience with Cielo has been nothing short of a fiasco. They have sent me not one, but two faulty products—one of which I returned and the other I cannot bring myself to deal with, given the excruciating inefficiency of their customer service.

The Timeline of Failure
Let me outline the full scope of this debacle for clarity:

No Notification of Delivery
I was given no communication or delivery schedule for the items I ordered. The products were delivered while I was on holiday, and I only discovered this by sheer luck when my housekeeper was available to receive the goods. Even after multiple inquiries to their customer service team, I was fed a stream of excuses with no clarity—only to find out much later that the items had already been delivered days prior.

Delivery Without Inspection
Their delivery team refuses to unpack the goods upon arrival, leaving no opportunity to check for damages—of which there were plenty. Both bookshelves were damaged in transit, and the large cantilever umbrella arrived with a broken mechanism that rendered it unusable.

The Dangerously Faulty Umbrella
Upon my return, I attempted to use the umbrella only to discover that the mechanism to open and close it was broken. This left the large umbrella stuck fully open in my ocean-facing property—a location notorious for strong Cape Town winds.

This defective product became an immediate threat, turning into a massive kite poised to cause damage to my property and neighboring homes. Despite my urgent warnings, Cielo’s team took over a week to respond, during which time Cape Town’s infamous winds snapped the umbrella’s beams, tore through the fabric, and caused damage to my home’s walls.
Excessive Delays and Intrusions
When their technical team finally arrived, they were unprepared to act. They loitered on my property for over an hour while awaiting instructions from their head office. This is utterly unacceptable—my home is not a waiting room for disorganized management.

No Replacement, No Refund
After nearly two weeks of the umbrella being removed, I had heard nothing from Cielo. Despite taking my money and delivering a faulty product that caused damage to my property, they left me with no resolution and no communication. When I finally managed to reach them, they suggested returning the "repaired" product—an absolute insult. The damage was irreparable, and I refused to accept a patchwork solution.

Endless Red Tape for a Refund
After rejecting their ludicrous offer, I requested a refund. What followed was a nightmare of inefficiency and deflection. They required me to send my ID and banking details, which I promptly provided, only to face repeated claims that the documents had not been received—despite having clear evidence to the contrary. This back-and-forth continued for weeks.

The Result
I have now spent over ZAR 15,000 on a defective umbrella, dealt with damage to my property, endured weeks of unresponsive customer service, and still have no product or refund.

A Warning to Others
Cielo’s service has deteriorated to such an appalling degree that I can no longer recommend them to anyone. The sheer incompetence, lack of accountability, and disdain for their customers are staggering.

Unless you are prepared to:

Assemble products yourself,
Keep a full-time staff member on standby for unannounced deliveries, and
Exercise infinite patience to endure their chaotic and dismissive customer service,
I strongly advise against purchasing from this company.
To Cielo: You were once a brand I proudly supported and referred to others. This experience has not only eroded my trust in you but has left me questioning how you intend to sustain your reputation as you expand into other markets. Do better.

Excellent delivery service, ordered and delivered within the week
Stools are very nice, easy to put together.
Complements my room