Cigaretteexpress Reviews 64

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders often arrive ahead of schedule and are well-packaged. Many consumers highlight the ease of the ordering process and the excellent prices, finding them to be very competitive. The overall service is consistently described as great, with people appreciating the promptness and helpfulness. However, some customers also noted issues with their orders, such as missing items or receiving products that were not exactly as described. A few people experienced significant delays in receiving their orders, with some waiting up to two weeks. Additionally, some reviewers mentioned not receiving a response to their inquiries about product restocks.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service. Many reviewers praise the fast... See more

Order

Consumers find order to be positive. Many reviewers praise the ease of ordering and the promptness of... See more

Product

Users describe ambiguous interactions with product. While some customers praise the great quality and taste... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently mention great service,... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices to be great, with some stating... See more

Based on these reviews

Rated 5 out of 5 stars

Always quick and easy to order! If I have any questions etc, I use the Chat feature and always responded to as well! Great service! Pkg always arrived before the estimated time of arrival as well.

Rated 5 out of 5 stars

Ordered 10 cartons from them for very first time and 2 were missing. So I contacted customer service chat on their website. They checked and apologized and sent the remaining cartons! Great prices an... See more

Rated 5 out of 5 stars

Exactly as advertised, any regular smoker will benefit from your prices, the best I've seen on line so far. Easy, direct payment method and I received my order ahead of schedule, the packaging was di... See more

Rated 5 out of 5 stars

Have not recieved my order....almost 2 weeks I live in very remote area. Brad reached out to me the next day. He Totally rectified the situation. Resent my order and monitored and kept checking in t... See more


Company details

Written by the company

At Cigarette Express, we take pride in being a fully indigenous-owned business dedicated to serving our customers with quality products while uplifting our community in Six Nations, Ohsweken, Ontario. Our commitment goes beyond delivering exceptional tobacco products; every purchase you make contributes to programs and initiatives that support local development and sustainability. Join us in celebrating our heritage and supporting our community — every puff makes a difference!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

64 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Fast delivery

Fast delivery. The only thing is, not sure what the gst is for and very high handing fees.

November 25, 2025
Rated 5 out of 5 stars

Ordered 10 cartons from them for very…

Ordered 10 cartons from them for very first time and 2 were missing. So I contacted customer service chat on their website. They checked and apologized and sent the remaining cartons! Great prices and services! Will order again!

November 8, 2025

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