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CigarPlace.com Reviews 

2,435
•
TrustScore 5 out of 5

4.8

Tobacco Shop
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Review summary

Created with AI, based on recent reviews

Considering 2,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly affordable pricing, wonderful product selection, and the easy-to-navigate website that makes finding favorite items very simple. Buyers often highlight the reliable customer service, noting that orders arrive quickly and are carefully packed to ensure everything remains in pristine condition. Some reviewers were not happy with the delivery speed, mentioning that shipping can occasionally take longer than expected compared to other online stores. A few people also noted occasional delays in getting their packages shipped out, which tested their patience during the entire ordering process.

What people talk about most

Price

Reviewers mention positive feedback about price, consistently highlighting great pricing and competitive... See more

Product

Clients share positive opinions on product quality, frequently praising the fresh condition of the items upon... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that shipping is amazingly fast... See more

Order

Customers consistently note positive experiences with order, highlighting that the ordering process is quick,... See more

Website

People report positive experiences with website, finding it well designed and user-friendly. Reviewers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Have purchased several times. Products exactly as advertised. Quick shipping and 2 cigar return policy is definitely a best practice. Very satisfied. Their sale prices are great. When o... See more

Rated 5 out of 5 stars

I've bought cigars from other retailers and the shipping costs are outrageous. I can't believe I haven't found this site before. The prices are amazing, you can opt for free shipping, and I had a trac... See more

Rated 5 out of 5 stars

I have had nothing but good experiences over the years I’ve dealt with Cigar Place! They have the best overall prices on line consistently, as far as I’m concerned. Others advertise low prices, but... See more

Rated 5 out of 5 stars

Been shopping with you for over a decade. My late wife, God rest her soul, ordered cigars from you probably 15 years ago and told me about you. Cigarplace is very professional, quick, and has a great... See more

Company details

  1. #1 of 33 best companies in Tobacco Shop

Written by the company

Shop online with CigarPlace.com for the best cigar prices and all your cigar accessory needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,435)

2,381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

First time

First time
Trying to navigate your selection. I’m a Connecticut wrap guy and haven’t figured out how to set up my choice.

August 15, 2026
CigarPlace.com logo

Reply from CigarPlace.com

Thank you for taking the time to leave your feedback. If you are looking for strictly Connecticut-wrapped cigars, you can find these by first clicking the "Cigars" option in the top navigation menu. This will bring you to our Premium Cigars full listing. From here, you can adjust the options you might be looking for, such as wrapper type, shape, and strength, from the options on the left side panels. If you have any trouble, please don't hesitate to reach out to us at 1-800-913-0433 or customersupport@cigarplace.biz, and one of our agents would be glad to assist you further.

Rated 4 out of 5 stars

I have given 4 star ratings

I have given 4 star ratings, because of how easy the Web site is to use. This is my first purchase haven't received the product to give higher star rating.

August 15, 2026

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