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Cigars.co.za Reviews 792

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy and efficient delivery service, often noting that orders arrive on time or even ahead of schedule. People are also very satisfied with the quality of the products, describing them as top-notch and well-preserved through excellent packaging. The overall service, from placing an order to receiving it, is frequently highlighted as smooth, professional, and efficient. However, some customers mentioned specific issues, such as concerns regarding the integrity of product packaging, leading to uncertainty about the reason. A few other people also felt that payment processing could be confusing, and some noted that while packaging was generally good, a few cigars arrived with cracks or signs of dryness.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Product

Consumers express high satisfaction with the product quality and presentation. Many reviewers praise the... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the seamless ordering process,... See more

Quality

Clients share positive opinions on quality, consistently praising the outstanding and world-class products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more

Company replied

Rated 5 out of 5 stars

I received the courier notification within 2min of placing my order. From the courier!!! If I can fault cigars.co.za on anything, it is the warning stickers on the box, if you place the stickers yours... See more

Company replied

Rated 5 out of 5 stars

Four clicks and on OK, will ensure that your order is placed. Packaging is fantastic and the delivery is super fast. Best online experience ever. The "four clicks" only apply to repeat customers.... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a few boxes of cigars from Pedro, and I couldn’t be more pleased with the experience. The service was incredibly fast and efficient—my order was handled with care and delivered pr... See more

Company replied


Company details

  1. Cigar Shop
  2. Lounge
  3. Tobacco Shop
  4. Tobacco Supplier

Written by the company

Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.

My promise to you

Written by the company

You will get the best kept cigars in the fastest way possible!
All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious

Our shipping promise

Same day and next day deliveries

JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)

Contact info

4.9

Excellent

TrustScore 5 out of 5

792 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Absolutely perfect service

The cigars were perfect and the specific request I had asked for the people went above and beyond to fulfill the request and received it in a single day from purchase

December 22, 2024
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Reply from Cigars.co.za

Thank you so much for the great review Vazeed! Highly appreciate it!

Rated 5 out of 5 stars

The whole buying experience is customer…

The whole buying experience is customer orientated. Always a pleasure to buy from you guys. And the range of cigars is like nowhere else.

December 20, 2024
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Reply from Cigars.co.za

Thank you so much for the awesome review Johann! It’s always our pleasure!

Rated 5 out of 5 stars

Pedro The Godfather of Cigars

Pedro: The Godfather of Cigars

Listen up, because I’m about to tell you about Pedro— the cigar supplier who’s practically the Godfather of the cigar world. If cigars were a mafia, Pedro would be Don Corleone, and trust me, you want to be on his good side.

First, let’s talk about the selection. Pedro doesn’t just sell cigars. No, no. He’s curating an experience. When I browse through the selection from Cigars.co.za, I felt like I had just been handed a treasure chest that’s been passed down through generations of cigar connoisseurs.

Let’s talk about the selection for a second. It’s so vast, I half expected to open my box and find a cigar that was also a treasure map, leading me to hidden riches or a secret lair of cigar-smoking supervillains. I mean, I’ve had cigars before, but these... these are on another level. Each one feels like a hug for your lungs and a party for your taste buds. I’m not saying they’re magic, but if I found out these cigars were rolled by actual wizards, I’d totally believe it.

But here’s the kicker: The delivery. Lightning fast. I’m not saying Pedro has a fleet of superhuman delivery ninjas on speed dial, but that’s honestly the only explanation I can think of. I placed my order, and BAM! It was at my door faster than I could finish watching a Sopranos episode. It’s like he’s connected—like, Don Corleone connected. There’s no way a regular delivery service could move that fast. I’m convinced Pedro is running a secret underground operation involving time travel, teleportation, and a touch of mob magic. When it comes to getting cigars to your doorstep, Pedro is untouchable.

Now, the cigars themselves? Oh, they’re not just good. They’re dangerously good. One puff, and you’ll feel like you’re living in a black-and-white film, sipping whiskey while a string quartet plays in the background. It’s like Pedro is personally handing you a cigar with the subtle whisper, “Make sure it’s the best night of your life, kid.” Perfect burn, perfect flavor—like they were rolled by cigar angels who know exactly what you like.

And let’s not forget Pedro’s customer service. If you have a question, don’t even worry about it. Pedro is more responsive than a caffeinated squirrel on roller skates. You’ll get an answer faster than you can say “I’ll make him an offer he can’t refuse.” It’s like talking to your old buddy who just gets you. Helpful, fast, and with zero attitude—just how it should be.

In summary, Pedro is the Godfather of cigars, and if you want the best cigars with delivery that’s faster than a getaway car, he’s your guy. Forget about shopping around for cigars elsewhere—this is your guy. I’m so hooked, If you want cigars that are as close to perfection as possible, with a company that treats you like family (in a good way, not the "I forgot your birthday" way), then look no further. You’ll be lighting up with a smile every time.

10/10, highly recommend. The cigars? Perfection. The delivery? Lightning fast. The Godfather of Cigars? Pedro.

December 12, 2024
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Reply from Cigars.co.za

Without words! Best review ever Isabel! Thank you so so so much!

Rated 5 out of 5 stars

Process was seamless

Process was seamless, and my lucky friend loves his Cigars. Much appreciated.

November 27, 2024
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Reply from Cigars.co.za

Thank you so much for the great review Tania!

Rated 5 out of 5 stars

Always the best

the Quick turnaround time on delivery and the wide range of cigars in stock

December 9, 2024
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Reply from Cigars.co.za

Thank you so much for the review Mark!

Rated 5 out of 5 stars

These guys are next level

These guys are next level.

Incredible selection and amazing service.

Delivery time is very short.

December 5, 2024
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Reply from Cigars.co.za

Thank you so much for the great review! Highly appreciate it!

Rated 3 out of 5 stars

Product is great - Delivery Fail

Product is great, but delivery company can sour your experience. They delivered to the wrong address after all my details on the order at Cigars was correct. Tried to contact courier company, but after hours no one responded to my calls. Was very frustrating. The PIN they give was obviously not used as the person who took delivery did not have it, I had it on my phone. So there is no check that the right person is receiving the goods!

December 3, 2024
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Reply from Cigars.co.za

Hi Alan, Thank you for the review. Please note that we have no affiliation with the courier guy and we can not control the courier side and are terribly sorry for what happened.

With this being said, out of around 10.000 orders sent this year, this was the first time something like this happened, and out of all the courier companies we have tried to work with, the courier guy has always presented the best and quickest results.

December does become overwhelming for all companies but this is no excuse, we have advised them of what happened so their team is aware of it.

Thank you

Rated 5 out of 5 stars

Superb Service

Superb Service

I’m still in awe over how efficient the service is. I was reluctant to purchase my cigars online but now I’ve found a regular home for my supplies. They also gifted me a box that I could double as a humidor for free!

November 27, 2024
Unprompted review
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Reply from Cigars.co.za

We really appreciate your great review!! We here to help anytime! =)

Rated 5 out of 5 stars

Thank you for the exceptional service

Thank you for the exceptional service! Everything was on point, and I’m really impressed with the quality. I’ll definitely be ordering again soon.

November 12, 2024
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Reply from Cigars.co.za

Thank you so much Marcus for the great review! Really appreciate it!!

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Great choice of product. Good communication.

November 7, 2024
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Reply from Cigars.co.za

Thank you so much for the great review Moira! Really appreciate the feedback

Rated 5 out of 5 stars

It’s fire…

It’s fire 🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥✅✅🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥

November 2, 2024
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Reply from Cigars.co.za

Thank you so much for all those emojis!! Really appreciate!!

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