Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the courier notification within 2min of placing my order. From the courier!!! If I can fault cigars.co.za on anything, it is the warning stickers on the box, if you place the stickers yours... See more
Company replied
Four clicks and on OK, will ensure that your order is placed. Packaging is fantastic and the delivery is super fast. Best online experience ever. The "four clicks" only apply to repeat customers.... See more
Company replied
I recently purchased a few boxes of cigars from Pedro, and I couldn’t be more pleased with the experience. The service was incredibly fast and efficient—my order was handled with care and delivered pr... See more
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Company details
Written by the company
Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.
My promise to you
Written by the company
- You will get the best kept cigars in the fastest way possible!
- All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious
Our shipping promise
Same day and next day deliveries
JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)
Contact info
PedroPortia Cigar Lounge, The Gantry Lifestyle Center, Cnr Witkoppen and The Straight av, 2021, Fourways, South Africa
- 0713518820
- Smoke@cigars.co.za
- cigars.co.za
4.9
Excellent
792 reviews
Hasn’t replied to negative reviews
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No issues at all
March 21, 2025
Reply from Cigars.co.za
Thank you so much for the great review Gerhard!
My cigars came safe and sound it’s just…
My cigars came safe and sound it’s just that one was a bit cracked during shipping which is no one’s fault but a great experience nonetheless.
March 31, 2025
Reply from Cigars.co.za
Thank you so much for the review Pako! Sometimes it can happen when there is a drastic change of temperature. But next time, let us know =)
Reply from Cigars.co.za
Thank you so much Reuben for the awesome review! Always here to help!
Great service.
March 28, 2025
Reply from Cigars.co.za
Thank you so much for the great review Sean! Highly appreciate it!
Reply from Cigars.co.za
Thank you so much for the great review Byron! Highly appreciate it!
I always get my order within a few…
I always get my order within a few hours even though I stay more than 300km away. Packaging is always nice as well.
March 27, 2025
Reply from Cigars.co.za
And that is how we role! Thank you so much for the review!
First cigar I tried
First cigar I tried. Great first choice. And hats off to Pedro for great service.
March 16, 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Alec! We are here to help!
It was my first time buying from…
It was my first time buying from cigars. Great experience, efficient and professional
March 16, 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Mondli, we are here to help!
Reply from Cigars.co.za
Thank you for your review Jaco, as per phone conversation I do understand the frustration when this happens. After 2 Months of receiving the order it’s hard to pin point exactly when they hatched, however I’m looking forward to meet you as discussed and chat further! We are here to help!
Service
I’ve found a place where I can surely get my cigars … I’m happy that you delivered
March 14, 2025
Reply from Cigars.co.za
Thank you so much Ontse for the awesome review! We are here to help!
Reply from Cigars.co.za
Highly appreciate your loyalty! We are here to help!
Reply from Cigars.co.za
Thank you so much Saige for the great review! Always a pleasure!
These guys treat their customers very…
These guys treat their customers very very well. Great care is taken to ensure you receive the best quality cigars at a very good price point. I won't buy anywhere else.
March 9, 2025
Reply from Cigars.co.za
Thank you so so much Dries! It’s always a pleasure! =)
I've used Cigars.co.za for a few years…
I've used Cigars.co.za for a few years now and find their prices the best in town and their support and turnaround times excellent. Well done team!
March 4, 2025
Reply from Cigars.co.za
Thank you so much Ian, highly appreciate your support!
Exactly what I expected
Delivery was quick and I was updated every step of the way. The reason I didn't vote 5 stars is because usually other companies I've purchased from would give their first time customers a 10% discount or a small freebie. This was not the case with cigars.co.za. However the quality of the cigars are good and I'll be purchasing from them again.
February 27, 2025
Reply from Cigars.co.za
Thank you so much for the review Sean, highly appreciate it!! We do have a discount structure in place, but unfortunately we don’t give a straight 10% discount on first orders =) Thank you for the suggestion!
5 Star Experience
I am really impressed with these guys. At first, I was extremely skeptical to just buy cigars online so I only ended up buying 4 sticks to get free shipping. To my surprise, the cigars were at my door a few hours later, well packaged with a free boveda pack included.
I did end up ruining one cigar because I lit it up immediately after arrival and it was over humidified, but that’s more my fault than theirs. The cigars were in perfect condition otherwise. Will definitely be buying more from these guys as soon as my humidor space starts freeing up! Thanks for the great service cigars.co.za!
February 27, 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Fawaaz, really appreciate the great words! We are here to help!
Great buying experience
Great buying experience. Got my Cigar, even gave me a wooden box along with it, absolutely 10/10.
February 27, 2025
Reply from Cigars.co.za
Thank you so much for the review Aiden! Highly appreciate it! Let us know how to get that extra star =)
Reply from Cigars.co.za
Thank you so much for the great review Michael! Unfortunately SA tobacco tax is not very friendly. Just as an example if a cigar costs 1 USD (box of 20 robustos) just the tobacco tax alone is around 2500 ZAR .. that’s excluding logistic and VAT..
Setting the service standard
Setting the service standard! 3 orders in, consistent overnight delivery , professionally packed and responsive to all queries
February 13, 2025
Reply from Cigars.co.za
Thank you so much for the great review Rene! We are here to strive and help all smokers =)
Reply from Cigars.co.za
Thank you so much for the awesome review Anthony! We are here to help!
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