cinch - Derby Superstore Reviews 1,389

Buying my car through Cinch was so straightforward and stress-free. I part-exchanged my old car and got a great price and the communication was great with regular phonecalls and detailed instructions of what I needed to do with regards to tax, V5 documents etc. Zaab delivered my new car and took my old one away and was so helpful, even after his journey from Derby to Burnley in the middle of a heatwave! My new car was pristine and Zaab took time to talk me through all the features as it was the first electric car I'd had. I would 100% recommend using Cinch.

What a fantastic company

Made things so easy from start to finish

You have to ask them the quality of the car before you purchase but the 14day no quibble return deal, where if the car isn't as expected you can send it back. More than fair in my opinion.

Delivered on time, lots of contact all the way throughout the process.

Don't listen to the negative reviews, they are just being picky. our experience amongst 1000's of others was great

Would 1000% recommend Cinch to anyone and will definitely use them again.

Keep doing what your doing cinch, fantastic company

This is the second car I’ve purchased from Cinch, and unfortunately it will also be my last.

I decided to give Cinch another chance after my first vehicle arrived with damage, hoping it had simply been bad luck. Unfortunately, this experience has been even worse.

Cinch advertises that every car undergoes a comprehensive inspection before being sold. Based on my experience, I seriously question how thorough these checks are.

On delivery, the car was missing the tyre inflation kit, the horn wasn’t working properly, the steering wheel was misaligned, and the car repeatedly struggled to go into gear. These are not minor cosmetic issues; they are faults that I would have expected to be identified before the vehicle was sold.

The delivery driver also told me that he believed the car may have had a new gearbox or clutch fitted and that this was why it felt “a bit sticky” when changing gear. However, after the vehicle was inspected by the repairer, it transpired that the clutch required replacement parts. This only added to my concerns about the condition of the vehicle when it was handed over.

To Cinch’s credit, they arranged for the vehicle to be repaired and provided a courtesy car. However, the administration surrounding this has been extremely poor.

After the repairs took longer than expected, Cinch approved an extension of my courtesy car. Despite this, the hire company was never informed and attempted to collect the vehicle. I contacted Cinch, who assured me the issue had been resolved. The very next day, I then received another call informing me that my courtesy car had been cancelled overnight and that it now needed to be collected. Once again, I was left trying to resolve an issue that should never have arisen.

To make matters worse, Cinch has refused to extend the 14-day returns period, despite the fact that I only had the vehicle in my possession for six days before it had to be taken away for repairs. The remainder of that period has been spent with the car in the garage, leaving me unable to properly assess the vehicle before the returns window expired.

Throughout this experience, I have felt like I have had to chase updates and resolve problems that were not of my making. Apart from one member of staff who apologised after I raised the courtesy car issue, I have received very little acknowledgement of the inconvenience this has caused.

What concerns me most is the overall pattern. My first Cinch purchase arrived damaged. My second has arrived with multiple faults requiring repairs, followed by repeated administrative errors that have caused unnecessary stress and wasted my time.

Used cars can develop faults, and I appreciate that repairs sometimes take longer than expected. However, I do expect vehicles to be properly checked before sale, for return policies to be applied fairly when a car is unavailable due to repairs, and for basic communication and administration to be handled competently.

After two disappointing experiences, I have no confidence in Cinch’s vehicle preparation process or customer service and won’t be buying from them again.

Cinch made an administrative error that resulted in car showing extra owner. Human errors happen and I would happily forgive but they have refused to acknowledge that an extra owner on V5 will have a negative impact on the value of my car.
Unfortunately the empty gratitudes and patronising response from the after sales team (who have made every attempt to kick my issue into the long grass) has spoilt the good customer service that I received pre-sale. I assume that Cinch deliberately prioritise pre-sale care because they want the business but don't care what happens if things go wrong after they have taken your money. Cinch are a massive, high profit company and could choose to vastly improve their after sale care if they wanted. I would be very ashamed if my company was run this way.

A very smooth and efficient service overall. Everyone I spoke with from Cinch from start to finish was friendly, professional and assuring, they were also happy to answer all of my questions throughout the process.

I would highly recommend Cinch.

After having the car for 2 months and multiple trips to the garage, the faults that were on the car before I bought it have not been fixed, broken wheel bearing, missing bolts, no working AC etc... and to top it all off all the days waiting for it to be repaired won't be compensated ( garage was far from home ). This has been my worst experience buying a car and my last one was at dealership that doubled as a hand car wash!

Using the right to reject the vehicle as it has been found with major issues. The aftercare received has been shocking. Long phone calls that I have been put on hold for half an hour to an hour every time. No answers back on emails sent. No information given back to anything. Don't know where we stand.

We lodged issues with the vehicle on the 11th May which was only 3 days after taking delivery of the vehicle (8th May). I even rang the aftercare team on the 13th May to get it booked into a Marshalls Garage for a diagnostics test which has email correspondence also.

We then found out on the 22nd June (the first date available for the car to undergo a diagnostics test). So after a 6 week wait to have it seen too, we found out that the car had a fuel leak on the fuel injectors, loose wiring and loose bolts within the engine.

So, for us that feels like we have been driving a very dangerous car since we acquired it. Especially with the car being the family car where both of our children are in the vehicle most of the time we drive it. That has severely knocked our (me and my wife) trust in the car moving forward.

It is shocking to hear that the information provided to your aftercare team whenever I contact them about the case is very limited. I have had 3 different people chase this up for me. All have started from scratch and contacted the garage and then upper management/technical team and have all had the same conclusion and no resolution for moving forward.

The fact that the cars issues and the garages report has been sat with your technical team for over a week now and the use of "upper management" in some correspondence from your aftercare team. I can only assume that this has also been flagged as a very serious case.

It just feels like we are going around in circles with no actual breakthrough in communication or information to resolving the issue. Emails I have sent have had no response to the need to know now questions.

But we all know that the car isn't fit for purpose and isn't safe to drive on the road. We are left with no courtesy car and basically cobbling together a plan to get to our places of work to earn money to potentially have to fund another vehicle for the short term and maybe long term. As well as getting our children to school and other places they need to be.

I do feel very let down in this whole process and have considered getting in touch with the financial ombudsman and other relevant parties to get this resolved.

In the first 6 months after purchase, the law assumes that any issues with the vehicle were present at the time of purchase, and are therefore the seller’s responsibility.

Especially when I reported the "misfiring" issue 3 days after purchase. So to me those issues were already present when I took delivery of the vehicle. So how were they not found when it failed its MOT and they had to fix other issues to pass the subsequent one. It hasn't had a service since March 2025 either. So there were opportunities to find these issues before collection of the vehicle.

Absolutely no closer to resolving it and in all honesty I am so glad I got the extended warranty for a year. But I don't see our case being resolved quickly and I just hope the right thing is done.

We want to get our money back at the very least and we get some sort of compensation as the car sold wasn't fit for purpose and was dangerous. As well as the fact we have been left without a car and no courtesy car or way of getting to work or children to schools.

I've been on the lookout for an EV and there were a couple that I liked here, my ICE car had broken down the week before and I was passing by on Monday 22nd June 26 so nipped in about 4.30pm.
1st impression was good, mentioned I was interested in a car at reception, whom asked me to wait for a sales person, waited 5-10 mins.
The Merc eqa was bought around and I had a look around, there was also a cupra born parked close by which I'd also had an eye so looked around that as well.
I then asked to take the Merc on a test drive and the sales person asked me if I was going to buy today!

Take into consideration, I've never had an EV, never taken one on a test drive and he wants to know if I'm ready to buy that day.
The car was only £15k, I'm over 50 have my own house and I'd already told him I had the money to pay outright, it's not like I'm asking to take out a Ferrari, and he told me to come back when I'm ready to buy that day.

Needless to say, I've not been back.
I bought a cupra born from a garage in Hinckley (for £2700 less than theirs and a year newer, but with more miles).
Honestly, I don't know what this awful salesman was thinking, had he asked I would've told him I bought my last 2 cars on the day I saw them (3 now with the cupra), however I regretted my current Audi a1, as such in my head I'd want to think about it over night.

A very pleasant experience quick and straightforward no faff couldn’t do enough for you highly recommended when looking for a new car

Do not use this company
They will sell you an unroadworthy vehicle and stall you as long as possible so you're out of warranty.
Communication is rubbish,
Workmanship is shoddy
And they don't care.
Even a main dealership was astonished that the car had been sold in this condition.
As for a refund GOOD LUCK they will keep hanging you on then refuse.
Avoid at all costs

Very fast informative and easy to use site so much so my daughter has just bought from them !

all worked very well. Great Service

The car arrived with quite a lot of damage. There was a chip in one of the doors, some of the top coat on the paint was peeling off and there was a chip on the windscreen. All of which I’ll need to pay to get fixed as they have refused to fix the issues for me. However, the delivery driver said cinch would be likely to fix all these issues for me.

Customer service was great and friendly and widely like there was a lot of trust between both parties, the purchase was straightforward and website was easy to use and look at. Had a successful purchase, still going through the test drive stage that is offered of 14 days to decide but all seems up board and exactly as described. Only downfall, that has been found by myself as buyer and also communicated from family and other social networks was the way the car was presented, it was not very clean on hand over and required a professional valet on our end but overall I would say this was an awful experience because of this as we have just got on and done it. I was pleased to have a friendly member of staff who delivered the car and made me feel at ease doing a part exchange as well as good communication on delivery and part exchange day keeping me informed in enough time of their arrival. Still happy to do business with cinch so far, thankyou to the team I have dealt with and I will consider you with my experience when talking to others and would recommend you. A fair price offered at part exchange with no back lash or excessive hassle after sale/exchange that I have experienced at present and was able to do it on a weekend which was convenient.

Picked up my new car at Cinch Derby today. Flawless experience. Ian Neal was super courteous and welcoming, he had answers for all my questions. Very happy with the car and service

Ian Neal just did our handover and it was such a pleasant experience. He’s a real asset to the Cinch team at Derby

We were given an hours notice that our car was no longer ready to collect. Costumer service were a massive let down but luckily Ian Neal helped us out in store. He did everything he could to move things along whilst being professional and honest.

Really knowledgeable, helpful. Brilliant experience, thanks!

Very straight forward until pick up. Left standing at the desk for 10 minutes in the Derby store. Then a further 1.5 hours until I actually got the keys. Only one person (Dave) doing the handover. He was great. So many other people could have supported him, even the girl at the desk who looked like she was colouring in.

Excellent value on the polestar I have bought great trade in price.
Staff all very helpful and professional.
Special thanks to George , Jerome, and Ian Neal for there help.