I’ve ordered a pair of sunglasses 10 days ago and they still haven’t arrived, I’m not getting any updates on the tracking and I contacted them on instagram and TikTok and still nothing. I wouldn’t ord... See more
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Beautiful sunglasses will definitely buy again from your guys, and excellent o deal with. Would definitely recommend Regards Darren
Ordered 2 pair of glasses which came in 2 days and came exactly as expected. Didn’t like 1 pair and they didn’t suit me, so got in contact with the company to create a return as I used an email I didn... See more
Company replied
I recently ordered two pairs of shades from Cinco and all I can say is… SUPERB 😎 from the quality of the shades which are spot on, to the fast delivery and turnaround. But also the communicatio... See more
Company details
Written by the company
Cinco Shades, where luxury meets affordability in the world of sunglasses, making a bold statement wherever you go. Experience the ultimate blend of fashion and value with us because style shouldn't cost a fortune.
Contact info
United Kingdom
- cincoshades.com
Replied to 5% of negative reviews
Typically replies within 24 hours
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Beautiful sunglasses will definitely…
Beautiful sunglasses will definitely buy again from your guys, and excellent o deal with.
Would definitely recommend
Regards
Darren
Ordered 8 days ago trackings not…
Ordered 8 days ago trackings not changed. Seller doesn’t reply
I’ve ordered a pair of sunglasses 10…
I’ve ordered a pair of sunglasses 10 days ago and they still haven’t arrived, I’m not getting any updates on the tracking and I contacted them on instagram and TikTok and still nothing. I wouldn’t order from here very disappointing
Great customer service
Great customer service and very good quality glasses
Do not buy from this website, please read the whole review
The website purchased the glasses when I tried to apply a discount code. I was not given a discount nor did I actually press the button to complete my purchase I only pressed apply discount code. It is a blatant con. I had no clear option to cancel my order so I am now stuck with 2 pairs of sunglasses that I have to pay shipping to return with the company offering no return service of their own. The glasses themselves are nothing like seen on the website, they barely block light from a bulb let alone the sun. Only buy from this company if you want to be scammed and given a pair of ugly useless sunglasses in return.
On top of this, the delivery was late and the tracking service doesn't work. Don't bother
Purchased the 3 pairs which took more…
Purchased the 3 pairs which took more then 10 working days to come, the tracking didn’t work. When the package did arrive one pair was missing when I emailed and texted the number and email provided I haven’t had a response. Overall I wouldn’t recommend as my experiences with the company were very poor as stated above.
Ordered a pair of sunglasses much over…
Ordered a pair of sunglasses much over a week ago and the delivery time stated 4 to 7 days not only hasn’t it met the promised delivery time no updates have been received on the delivery at all extremely poor customer service need to thoroughly update their services in general as i’ve seen many unhappy customers facing similar problems very disappointed
where’s my order #6380
ordered 2 shades on the 16th june and still not received them ot any updates even though i was told it would take 4-7 working days, also when i use the AI on the website to track my order i’m told it has been fulfilled when it has not, id like some help please and my shades to come i am order #6830.
Do not order
Tracker for parcel doesn’t work, very long shipping times, poor customer service. Using the AI on their website it tells me my order has been fulfilled when I haven’t received any further emails than the confirmation from them or the products I ordered.
Ordered 3 Pairs on the 16th June and…
Ordered 3 Pairs on the 16th June and not only am I yet to receive my items am yet to get an update to where they are, Disappointing as I ordered these for my holiday and to not even get an update as to where my items are after a week is disappointing and not the way a business should operate
Emailed
Emailed, texted on instagram and spoke to the chat bot ordered my glasses 9 days ago have had no updates and have only been ignored
Can I get updates now order number #6762
Didn’t deliver item when contacted no…
Didn’t deliver item when contacted no reply after messages and emails! Useless
Not recommended
Bough 6 pairs of sunglasses 4 of them where the mascot ones 3/4 have had the lenses fall out so there already binned had them no longer then a week seriously shipping took 10 or 11 days when apparently was ment to be 4-7 just ridiculous (order 6461)
No good
Ordered 2 weeks ago, contacted them no reply. Wouldn’t order from here.
Hi I’m order #6538 and I was told the…
Hi I’m order #6538 and I was told the glasses would be delivered between 4-7 working days it’s gone severely over that time limit and I’ve not received anything to track the glasses? Just wondering if you can update me please.
ORDER #6573
ORDER #6573
Ordered 3 pairs of sunglasses on the 7th and still no dispatch notification
Glasses game great quality
Glasses game great quality! Took over a week the only downside but no flaws they were better than I expected thank you
Order 2 glasses and 2 strings about a…
Order 2 glasses and 2 strings about a week ago and only 1 string has came through the post and emailed them to see if they know anything about this and nothing back really poor service
Did not give me all chains i…
Did not give me all chains i purchased,and all sunglasses from temu etc awful quality

Reply from Cinco Shades
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