The Cinema Society Club Reviews 

283
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic discounts on ticket prices, noting that these savings make regular family trips and cinema outings much more affordable and accessible. People also find the platform very easy to navigate and consistently appreciate the straightforward process required for obtaining and redeeming these valuable vouchers. However, some customers also noted unexpected extra fees or occasional issues with redeeming voucher codes directly on external cinema websites. A few reviewers felt that after factoring in various upgrade costs, the total expenses ended up higher than buying tickets directly, leading to some frustration.

What people talk about most

Price

Clients share positive opinions on price, highlighting that the platform offers significant savings and makes... See more

Discount

Customers consistently note positive experiences with discount offers, highlighting genuine savings that make... See more

Value for money

Consumers find value for money to be positive, regularly highlighting fantastic discounts that make cinema... See more

User experience

Users describe positive interactions with user experience, highlighting that the platform is straightforward,... See more

Website

People report ambiguous experiences with website, as opinions on the platform are heavily divided. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets were less than half the price of the cinema price. For a Saturday too which normally most places don’t do. Got recliners as no ‘normal’ seats in that particular showing which would normally co... See more

Company replied

Rated 4 out of 5 stars

Easy to book for my nearest cinema. Usually good savings to be had on ticket prices. Occasionally it's not got savings for a big release or IMAX etc. However we usually save a few quid per person each... See more

Company replied

Rated 5 out of 5 stars

It is so simple to get the ticket for the cinema and any food or drink package - pay through the Cinema Society. Soon after a voucher no is sent that you just put in when ordering your tickets from yo... See more

Company replied

Rated 5 out of 5 stars

A great way to “escape” any situations or circumstances outside…leave them outside the front door and enjoy the film. Booking was so easy. But unfortunately my Bank card had been fraudulently used and... See more

Company replied


Company details

  1. Movie Theater
  2. Warehouse store

Written by the company

Discounted cinema tickets for our client's employees. The Cinema Society is not available to the general public.  Please email us for details.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(283)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would love to say I enjoyed it but mine…

Would love to say I enjoyed it but mine never arrived

November 13, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi Michele, this doesn't sound right! We'd love to get to the bottom of this for you as soon as possible. Please pop an email to our customer service team with your full name and order number - cinemasocietyclub@wearespark.com

Many thanks.

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Rated 2 out of 5 stars

I find buying from the cinema directly…


I find buying from the cinema directly is cheaper as this site always tells me before hand, like the odeon luxe.

I am now using another website perksatwork.com which i signed up through work which is a lot better as i can buy cheap cinema codes, shopping codes and gift cards and collect points with every purchase

November 13, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi Zee, thank you for your message. Savings can certainly vary at a given time, and unfortunately on this occasion it may have been cheaper direct. Many thanks.

Rated 5 out of 5 stars

Excellent service and I always use it…

Excellent service and I always use it to save money in these hard times

November 12, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

We appreciate your kind review, Colin! We're happy to hear that we're able to help make cinema that little bit more affordable for you.

Rated 5 out of 5 stars

The Cinema Society - What a find

What a find! Fanastic way to make cinema visits more affordable. Great customer service from the team too. I would definitely recommend using the Cinema Society. I will absolutely be back.

November 8, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

We appreciate your kind words, Sonia! We are happy to hear that you like our service and we look forward to helping you save on all your future cinema outings!

Rated 5 out of 5 stars

Easy to use for a great little discount

Been with them for several months now. In these times of every penny counts, it's great to get a discount on tickets. The system is quick and easy to use. They do mention that Vue have been experiencing problems with the voucher codes online but it works fine for me. I just select the film I want to watch on the Vue app, buy the tickets via the Cinema Society and then just copy and paste the voucher codes. All done in a matter of minutes. You don't even have to wait for the confirmation email as the codes are available on the site as soon as you've paid.

October 19, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Many thanks for taking the time to leave a review of your experience, Sue! We're glad to have you on board, and we look forward to helping you save on your next cinema trips.

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Rated 5 out of 5 stars

I contacted customer services about an…

I contacted customer services about an issue and received prompt response. The matter was resolved swiftly and I was kept updated on progress. This positive experience has provided confidence in the service. Effective communication -thank you!

October 23, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Thank you for taking the time to share your positive experience, Smila! We’re delighted to hear your feedback and hope you continue enjoying great savings at the cinema, especially with the exciting new releases coming up.

Rated 2 out of 5 stars

not for event cinema

Sadly, not for me as I generally only go to Event screenings which this is not valid for.

October 22, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi Louise, we’re sorry to hear about your disappointment and appreciate your feedback. You’re absolutely right, our discounts do not currently apply to Event Cinema screenings, and we regret that this limited your experience. However, members do enjoy great savings on all the latest feature films, and we hope you’ll have the chance to take advantage of these offers in the future.

Rated 5 out of 5 stars

Good Experience

I've used the cinema society a number of times and it's always been a good experience. Recommend.

October 1, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

We appreciate you taking the time to appreciate us! We hope you continue to take advantage of our superb discounts on all the great releases ahead.

Rated 5 out of 5 stars

Excellent & prompt service

The cinema cancelled my booking & didn’t refund my vouchers. I contacted the Cinema Society & they got me replacement vouchers. The service was prompt, efficient & very friendly. I definitely recommend them

September 30, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Many thanks for taking the time to leave a review about your experience, Helen! We always strive to be quick and efficient with dealing with any issues that may arise, so we're glad we were able to sort this for you.

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Rated 5 out of 5 stars

Great society

Great society. Easy to use and good customer service. Makes going to the cinema affordable again. Highly recommend.

September 23, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi there, thank you for taking the time to leave a review! We're really glad you're able to benefit from our service.

Rated 5 out of 5 stars

A very happy customer 🙂

They responded to my email enquiry within an hour and they helped me resolve my problem effectively and efficiently. Really friendly and helpful staff.

September 13, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

We appreciate your time to leave us a fabulous review, Amanda! We've passed your kind comments over to our customer service team. We hope you continue to enjoy everything The Cinema Society has to offer!

Rated 1 out of 5 stars

I’m trying to register but it doesn’t…

I’m trying to register but it doesn’t recognise my email!!!

September 13, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

We’re really sorry to hear you’ve had trouble registering. This sounds like something that can usually be resolved quite quickly, and our customer support team would be happy to investigate this for you. If you could pop us an email to cinemasocietyclub@wearespark.com with your full name and email address you're trying to register with, and we'll sort this out as soon as possible for you. Many thanks.

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Rated 5 out of 5 stars

Quick response, very helpful & polite.

I use the cinema society all the time to save money on my tickets at Vue and can’t fault the service! I bought 4 codes yesterday and due to the cinemas website having issues, I couldn’t use the codes and wasn’t sure it would be resolved in time for my movie. The customer service team couldn’t have been more helpful and super quick with resolving my issue and refunding me. Really happy with the service and will continue to purchase codes from them in future :)

September 2, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Thank you for leaving us a positive review, Tasha! Our customer service team always strive to be as responsive and as swift as possible, so thank you for recognising that. We look forward to continuing to help you save on all the latest big screen releases!

Rated 5 out of 5 stars

Quick response!

Bought cinema tickets however the actual cinema website was down so I could not redeem them. But TCS responded within minutes and resolved my issue without any delay! Definitely recommend again. Happy with the services they provide.

September 2, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

We appreciate you taking the time to leave a fantastic review, Ray! We pride ourselves on being quick and responsive should there be any issues, so we're glad to hear you had a great experience!

Rated 2 out of 5 stars

Not worth using this

Not worth using this. Bought 2 voucher codes at £8.60 each. When I then went to book the film online at Odeon, it charged me £5.00 extra for each ticket so I'm actually paying £13.60 for each ticket. Does not seem to be saving money at all.

August 29, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi Laura, we're sorry to hear you didn't feel you had a good experience. However please bear in mind that our savings are for standard screenings and seating, it seems you may have paid an uplift on the cinemas website for either luxury seating, larger screen etc. This, as well as the booking fee per ticket (for any online bookings on the cinema website) will always increase the overall cost.

We'll be able to go in a bit more detail about your case once we know your order number, so please pop us an email (with your name and order number) and we'll be able to explain exactly why you were paying more on this occasion - cinemasocietyclub@wearespark.com

Many thanks.

Rated 5 out of 5 stars

These guys solved my issues so quickly

These guys solved my issues so quickly! I really expected it to be a problem and it really wasn’t! Thanks so much! Legends!

August 22, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

What a great review, thank you so much!

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Rated 5 out of 5 stars

Quick response and very polite

Quick response and very polite! Can’t ask for more.

August 23, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Thanks for your 5 star review Ben. Our team work hard to get queries resolved quickly, we were delighted to help!

Rated 5 out of 5 stars

Easy to use website for cinema…

Easy to use website for cinema bookings. Customer support staff always helpful and have been quick to respond and resolve any issues I had.

August 20, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Many thanks for your kind review, Gisela! We look forward to helping you save on all your future cinema trips.

Rated 1 out of 5 stars

Not a saving

Vue tickets via The CSC were the same price (after the saving) as on the Vue website, so just a fake discount.

They claimed that the venue price was £11.99 when actually the most expensive seat in Vue was £9.99.

DON'T WASTE YOUR TIME LIKE I DID.

August 19, 2025
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi there, we're sorry to hear you feel this way. It's important to know that we have a Price Guarantee in place ensuring you are always getting the best cost. Please get in contact via email with your full name and order number and our customer services team will be able to go through this with you. Email cinemasocietyclub@wearespark.com. Many thanks.

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