Horrible experience
Horrible experience. I was told the turnaround time would be quick. 2-3 days to complete the facings on my cabinets and 1-2 to complete the project. They said they would come and remove the facings and bring them back within a couple of days but it turned out to be WEEKS! not just that, they ended up removing complete drawers. I had to empty them out and place on my kitchen floor as I was not prepared for that.
The follow up was horrible. I had to be the one checking in asking when they’d be back to complete the job. It was one excuse after another. Timeline start 2/14/26 when I made a $700 deposit. On 4/14/26, installer walked away as if he completed the job but left numerous areas that needed to be fixed. There was no quality assurance. The owner didn’t inspect the work. Just took the installers word that it was was done. On 5/1 I asked for them to come back and finish the job. I sent him videos and photos of the bad work. On 5/6 he finally responded and said he was coordinating the date with his installer. Then silence. Finally on 5/14 I sent him a text calling him out on the poor customer service and the fact that I am the one chasing them, practically begging for a response. Bottom line, communication has been painful, the work done is deeply flawed, the 5 year warranty that is stated in the contract is null. The owner has decided to not respond to me. What was supposed to be a quick turnaround turned into 3 month fiasco! I would not recommend this company to anyone. The workers come and park in your driveway without permission and ask to borrow the necessary tools to get the job done ie ladders, screwdriver, hammer etc. very unprofessional.