Circle Health Group Reviews 

3,547
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,947 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and doctors for being exceptionally professional, attentive, and welcoming, ensuring that patients feel completely comfortable and well cared for throughout their entire visit. People also note that the facilities are spotlessly clean, modern, and comfortable, while the overall service remains efficient, smooth, and exceptionally helpful. Some reviewers were not happy with the administrative communication, mentioning unhelpful customer service responses, long appointment delays, and difficulties in managing bookings. A few consumers also shared occasional difficulties regarding parking limitations, unconfirmed scheduling requests, and unexpected facility equipment issues that required extra coordination.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that medical teams, receptionists,... See more

Service

Consumers find service to be positive, highlighting that staff members are exceptionally welcoming,... See more

Customer service

People report positive experiences with customer service, noting that staff listen carefully, answer all... See more

User experience

Clients share satisfaction regarding their user experience, noting that websites are user friendly, hospitals... See more

Facilities

Users describe positive interactions with facilities, frequently praising the calm, peaceful surroundings and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were made very welcome and the consultant was first class he listened, took notes and examined my husband's knee. He found exactly what was wrong and gave him the information he required. Important... See more

Rated 5 out of 5 stars

Right from the start of our appointment, the reception team were warm and welcoming. Dr Kulkarni listened carefully to what my sons medical issues were and was very thorough in the tests that were... See more

Rated 5 out of 5 stars

Very professional and knowledgeable doctors working for this group. I honestly had a very good experience during both my visits. Would highly recommend them. I didn’t feel rushed and really felt liste... See more

Rated 5 out of 5 stars

I've waited six years to get somewhere with my symptoms, and this was the first appointment that left me feeling genuinely hopeful. Everyone was welcoming and professional, and the specialist was exce... See more


Company details

  1. Private Hospital
  2. also in
  3. Hospital

Written by the company

Circle Health Group is the UK's largest private hospital group, providing trusted access to consultations, diagnostics, treatment and ongoing healthcare support through a nationwide network of hospitals and clinics. We are committed to delivering outstanding quality of care and an exceptional patient experience at every stage of the healthcare journey. Our experienced consultants and multidisciplinary teams provide personalised treatment across a broad range of specialities, including orthopaedics, cancer care, cardiology, women's health and physiotherapy. By combining clinical expertise, compassionate care and a patient-first approach, we help people access the treatment they need with confidence and peace of mind.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,547)

1,839 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not impressed with the London…

Not impressed with the London independent Stepney I called them went to voicemail so I left my details they don’t get back to you discussing service

November 4, 2026
Unprompted review
Circle Health Group logo

Reply from Circle Health Group

Hello Alan,
Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you experienced when trying to contact us and the level of service you received.

We understand how frustrating this must have been, particularly when you were seeking information about your care.

We would like to look into your concerns further.

Please email HereToHelp@circlehealthgroup.co.uk with your full name, date of birth, post code, and the name of the hospital you are dealing with, using the subject line FAO: Federica RE: Trustpilot

Kind regards,
Federica

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Rated 1 out of 5 stars

Do not waste your money on the TMJ…

Do not waste your money on the TMJ assessment. The doctor did not provide an assesment they showed me some Google images. It was really shocking how bad this appointment was. They are very happy to take your money for minimal effort.

September 29, 2026
Unprompted review
Circle Health Group logo

Reply from Circle Health Group

Hello Charlotte,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your TMJ assessment and felt the consultation did not meet your expectations.

We understand how frustrating this must have been, particularly when seeking specialist advice and we would like the opportunity to look into your concerns further.

Please email HereToHelp@circlehealthgroup.co.uk with your full name, date of birth, post code, and the name of the hospital you are dealing with, using the subject line FAO: Federica RE: Trustpilot

Kind regards,
Federica

Rated 5 out of 5 stars

Good

Dr. Ibrahim was incredibly kind and attentive. She listened carefully, answered all my questions, and made me feel at ease throughout my visit. I've never felt more comfortable discussing my health concerns. Highly recommend!

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing team

Absolutely amazing team! I chose Mr Satyadas to see private as I felt something was really going wrong with my care in NHS, and as I have pre malignant tumours of the pancreas I have been extremely besides myself whilst being quite unwell for a whole year, I must say - Mr Satyadas and his PA sarah have been absolutely brilliant, not a thing has been missed, of which has made me feel so much safer than I have done in over a year.
Also the staff in the USS department were absolutely fabulous with me last week, I’ve been really emotional lately and I can honestly say, the care has been 10/10, everyone has been completely empathetic, supportive, and so kind

Thank you so much,I would highly recommend you all at Alexandra Hospital

Joanne McDonald xx

October 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Hip replacement

I came into hospital on 23 Oct spoke to receptionist and a lady took me to my room. We chatted and i found out she lived in morecambe where i was born .i was treated very well by all the staff the porters nurses staff in general i cant say anything bad on how i was treated . All i will say the staff were a credit to the hospital and treated with respect manners and we had a laugh to . So would u convey my thanks to all the staff i came into contact with the time i was in your care .They were very good and it was an experience of being treated like a person that needed medicle help .The food excellant the nothing u did was bad well done to all

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

The staff were all amazing

The staff were all amazing. From the surgeon to the anaesthetist, the nurses, the physio, the resident doctor, the cleaning and kitchen staff all were incredibly kind and attentive.

October 24, 2026
Unprompted review
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Rated 5 out of 5 stars

The service was very fast

The service was very fast, from the moment, speaking to Leslie and getting my appointment. First class. Staff were all amazing at the Alexandra hospital. Cheadle.Friendly and reassuring every step of the way. Kind regards, Elaine Martin

October 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Great hospital

Friendly helpful staff. After seeing the consultant, I had X-ray & blood test both organised by staff and done within half an hour. Very efficient..

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional care from start to finish

I cannot recommend Circle Health Group at Winterbourne Hospital highly enough. From my very first contact, I was made to feel that I mattered, that my concerns were being taken seriously and, most importantly, that I was a priority rather than just another patient.

I was given my first appointment within just two days of making the initial phone call. I felt genuinely listened to throughout the consultation and left feeling reassured and confident that my concerns were being properly investigated.

Just two days later, I had my scan at Harbour Hospital in Poole, and then only two working days after that, I was back at Winterbourne for my follow-up appointment and results.

The whole process was incredibly efficient, professional and reassuring. At what can naturally be quite an anxious time, being listened to, kept informed and treated with such care made an enormous difference.

From my initial phone call through to receiving my results, I felt important and genuinely cared for every step of the way.

I would strongly recommend Winterbourne Hospital and Circle Health Group to anyone looking for professional, compassionate and efficient healthcare. An absolutely first-class experience. ⭐️⭐️⭐️⭐️⭐️

October 21, 2026
Unprompted review

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