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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, strong performance, and thoughtful design. Many people highlight the excellent customer service, describing the staff as responsive, helpful, and caring, often going above and beyond to resolve issues. The promptness of their replies and the overall positive interaction with support are frequently mentioned. However, some customers also noted issues with product functionality, such as squeaking sounds, inaccurate battery indicators, or parts breaking prematurely. A few people reported negative experiences with customer service, citing unhelpful responses, difficulties in obtaining replacement parts, or a lack of clear communication regarding product defects and refunds.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that many scooters are reliable, well-built,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's helpfulness,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the scooters' toughness,... See more

Staff

People report positive experiences with staff. Customers consistently praise the team's professionalism,... See more

Response time

Consumers consistently report positive experiences with response times. Many customers highlight the quick... See more

Based on these reviews

Rated 4 out of 5 stars

Good scooter, but the Accelerator/finger paddles came loose and broke after 7-8 months.

Rated 4 out of 5 stars

Circooter Landturbo Review I bought the scooter after a lot of review checking, especially on YouTube. When I buy something, that purchase has gone through lots of review checkings😄. This... See more

Rated 5 out of 5 stars

I recently bought the circooter mate. Its such a great scooter, feels great riding it and I can totally tell the diffrence between a good quality scooter like this one and other ones I see in the str... See more

Rated 5 out of 5 stars

I’ve been riding the Mate 1000W for a few weeks now and I’m honestly impressed. The torque is solid, and it handles hills like a champ. I use it mostly for commuting and light trail rides, and it’s h... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Spare part never showed and no communication or refund

We placed an order for a spare part for an electric scooter. They received the payment and after 2 weeks, I had no communication regarding payment or despatch. I contacted Circooter several times and each email was replied to in 2-3 days. After some to and froing, they told me that the item had been delivered - only to check that the 'delivered' item was from an order 6 months previously.
I then requested a full refund (3/4 weeks after my full payment to them), at which point ALL communication from them ceased. We are a large U.K electric scooter repair company and Circooter are aware of that. Being a business you would expect a certain amount of professionalism.
Totally disappointed and will not be using them again

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Over Performs

I love riding this scooter. It looks phenomenal and rides even better. I cannot express how much I love this scooter. GO ahead and buy it!

June 23, 2025
Unprompted review
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Rated 5 out of 5 stars

I purchased the Raptor model

I purchased the Raptor model. It's an excellent well made scooter. Bought 2 one for wife one for me. One was delivered with a cracked plastic rear fender. Rather than sending the fender, they exchanged the whole scooter! Excellent customer service.

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

I would give 0 stars if possible. They took my money and instead of getting the full package of a scooter and its add ons, i was given just one tiny scooter lock. Customer service does not respond to you and they will do their best to not have to give you a refund after scamming you. I am currently working with my bank to get refunded. DO NOT BUY FROM THEM.

December 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Satisfaction guaranteed…

After a year of research I bought a Circooter Raptor Pro direct from Circooter.Thanks to free delivery thru FedX my R.P. was delivered to my 7th floor apartment within 10 days of purchase.Besides bolting on a rear fender it was assembled ready to roll.A full charge from the factory allowed me to ride within a hour of delivery.After 200 miles I have NO buyers remorse.Ive ridden it hard jumping off curbs and hills with no problems.It's nimble and easy to maneuver on city streets.The 360 lighting allowed me to ride home in the dark with no worries.Iv'e been asked by many people how I like it.Im 65 and other older adults are now giving thought to buying a Circooter Raptor Pro.The unexpected 'fun' factor was a bonus.Today is Nov20th with 45F weather.I rode 20 km today enjoying Turbo mode.I recommend this scooter to anyone.Thanks Circooter 11/09/24 Still rode 15km in 35F today

November 19, 2024
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY!!

DO NOT BUY ANYTHING FROM THEM I HAD THE TOP OF THE LINE SCOOTER IT CARKED IN MIDDLE OF DRIVING THEY DID NOT WANT TO GIVE ME A NEW ONE EVEN
DO NOT BUY!!!

November 5, 2024
Unprompted review
Rated 1 out of 5 stars

The affiliate program for circooter.com is very poor.

The affiliate program for circooter.com is very poor. I am an advertiser for this affiliate program. It has been over 60 days, well past the commission payment deadline, and I still haven’t received any payment. I have sent numerous emails to the brand, but there has been no response. This is an inhumane program; we generate revenue for them, yet they do not pay us the commissions we earned. This brand lacks business ethics

November 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

I have had the Circooter mate for over 100 miles, and love it! It works very well, and is very reliable and fun to drive! The only issue I had was when the rear fender fell off soon after purchase, however they had excellent customer service and sent a new fender for free with no hassle. It arrived shortly and I was able to replace the original one. Manually replacing the old one was a bit of a painful process, however I have nothing but compliments for the company and their scooter!

November 3, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Customer service

Wonderful Customer service! Although I had an issue with an electric scooter I bought, they acted immediately to resolve the issue. I highly recommend their company and products.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

I love my Mate scooter

I love my Mate scooter - extremely trustworthy and dependable. Battery lasts a long time and has gotten me all over town quickly and safely. Customer service is very responsive and helpful.

October 18, 2024
Unprompted review

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