I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We at Capitol Students in Edinburgh have been using Circuit for 3 plus years so far and are excellent, they are quick at sorting problems when things go wrong and getting staff out. A special mention... See more
Company replied
I go to the University of Birmingham and stay in Unite Students Battery Park and a lovely man named Craig was very helpful fixing the system when doing my washing. He had great skills and was very eff... See more
Company replied
The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... See more
Company replied
Company details
Written by the company
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contact info
Halifax Road, HX6 4AJ, Ripponden, United Kingdom
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
December 22, 2025
Unprompted review
Reply from Circuit Laundry
Hi Marcin,
Thank you for taking the time to leave a review. It is great to see that you were provided with a great customer experience by our team.
Thank you, Isobelle.
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Issue Report and Refund Request
Sophia reported the issue promptly. She handled the situation efficiently as well.
December 20, 2025
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to see that Sophia was able to help resolve your query and provide a great customer experience.
Thank you, Isobelle.
Lovely customer service
Sully was a great help in getting my funds transferred over
December 18, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Adrian,
Thank you for taking the time to leave a review. I am happy to read that Sully was able to help with your balance transfer request.
Thank you, Isobelle.
If you face any kind of problem just contact to circuit team they will definitely help you.
I got problem with money that I have refilled into my account and connected with circuit team and they helped me with it within a minute and got my problem solved next 2 minutes. That was very quick. I am really happy with you laundry service as we as customer care service.
December 18, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Kiran,
Thank you for taking the time to leave a review and share about your experience speaking with our customer service team. It is lovely to see that you had a great experience using our services and also when speaking to our team.
Thank you, Isobelle.
Fast and efficient service from Sully
December 18, 2025
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for your lovely feedback about Sully one of our customer service agents. It is great to see that he was able to assist you.
Thank you, Isobelle.
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Helena helped me get my refund really…
Helena helped me get my refund really quickly which was useful. Good experience overall
December 15, 2025
Unprompted review
Reply from Circuit Laundry
Good afternoon,
Thank you for taking the time to leave feedback. It is lovely to see that Helena was able to quickly resolve your query and provide a refund.
Thank you, Isobelle.
Able to get quick respond from helpdesk…
Able to get quick respond from helpdesk after having issues with the dryer
December 15, 2025
Unprompted review
Reply from Circuit Laundry
Hi,
Thank you for taking the time to leave a review. It is great to read that our customer service team were able to assist you with your query.
Thank you, Isobelle.
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to read that Ellie was able to assist with your query.
Thank you, Isobelle.
Sully helped me out quickly and…
Sully helped me out quickly and efficiently
December 12, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Arushi,
Thank you for taking the time to leave a review. It is great to see that Sully was able to help solve your query quickly.
Thank you, Isobelle.
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Had to talk to two different people
Had to talk to two different people, Ariz the second guy was super helpful but the first guy Sully/Solly was so slow and then disconnected me from the live chat while I was walking to the laundrette to get the info he wanted. Man wasted a solid half hour of my day with how slow he was
December 12, 2025
Unprompted review
Reply from Circuit Laundry
Hi Abraar,
Thank you for taking the time to leave a review. I am sorry to hear that you had some difficulties when communicating with our team but I am happy to read that Ariz was able to assist you. Please reach out to care@circuitgroup.com so we can investigate this further.
Thank you, Isobelle.
Spoenn with Sully from customer…
Spoenn with Sully from customer service, resolved the problem, addressed the issues and concerns. Easy and friendly chat sevice on circuitgo.
December 12, 2025
Unprompted review
Reply from Circuit Laundry
Good afternoon Sam,
Thank you for taking the time to leave a review. It is great to read that Sully from our customer service team was able to help resolve your query and provide a lovely customer experience.
Thank you, Isobelle.
Reply from Circuit Laundry
Hi Tracy,
Thank you for your lovely 5 star feedback.
Thank you, Isobelle.
Avoid circuit laundry at all cost..
Avoid circuit laundry at all cost..I used the laundry machines and the clothes came out Damp.. Customer services are not helpful.
December 1, 2025
Unprompted review
Reply from Circuit Laundry
Good afternoon,
I am sorry to hear you feel this way about Circuit Laundry. This is not what we want for our customers. Please reach out to care@circuitgroup.com so we can look into your drying query.
Thank you, Isobelle.
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Over charges for machines that are…
Over charges for machines that are always breaking and dryers that half the time leave your clothes sopping wet. Absolute rip off, would rate lower if I could.
December 6, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Keira,
I am sorry to hear that you feel this way about the machines in your laundry room. Please reach out to circuitgo@circuitgroup.com so that we can look into your query further and see how we can improve your experience in the future.
Thank you, Isobelle.
Customer service is great
Customer service is great, I spoke with Sophia today as I needed help with a refund (my own fault, not the machines). She was absolutely great, and got the problem sorted within minutes. 4 stars because I have had some problems with the machines in the past, but generally they’re absolutely fine, and terminal use is definitely the easiest.
December 6, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Leah,
Thank you for taking the time to leave a review. It is lovely to see that Sophia was able to assist with your query and that you find the payment terminal easy to use.
Thank you, Isobelle.
Bad wash but good customer service
The service itself is overpriced and the clothes are honestly never washed or dried well. But the customer service is great! Beth helped me get refunded for a faulty wash and dry, since I got charged but the machine didn't start. Thank you!
December 5, 2025
Unprompted review
Reply from Circuit Laundry
Hi Ana,
I am sorry to hear that you feel this way about the wash and dry services in your accommodation. Please reach out to care@circuitgroup.com so that we can investigate this further.
It is lovely to read that Beth was able to help with your query when reaching out to our team.
Thank you, Isobelle..
Reply from Circuit Laundry
Good morning Titto,
Thank you for taking the time to write a review. It is great to see that Sully was able to help quickly to resolve your query.
Thank you, Isobelle.
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Fast and efficient service
I used the live chat option to contact Circuit and got through to Beth. She responded promptly, and provided me with the information I needed. Her communication skills were amazing and response time was fast. Excellent service rendered.
December 5, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Marie,
Thank you for taking the time to leave a review and sharing about your experience speaking with one of our customer service team. It is lovely to read that Beth provided such great customer service and that her communication skills were amazing.
Thank you, Isobelle.
Great support
Ariz helped me very quickly and solved my query almost immediately. Great service 👍
December 4, 2025
Unprompted review
Reply from Circuit Laundry
Good afternoon Jake,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to see that Ariz made such a great impression and was able to help resolve your query.
Thank you, Isobelle.
I was connect with Sully
I was connect with Sully. Extremely professional and provided me a quick response. Mich appreciated.
Thank you Sully for your help and understanding.
December 3, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Parvez,
Thank you for taking the time to leave a review. It is lovely to read that Sully provided such a brilliant and professional customer experience for you.
Thank you, Isobelle.
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