Customer beware of product failure after just over a year. Beware of warranty coverage. Only covers two years and prorated a percentage there after until year 8. My Circupool Core 55 failed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
John Hill was able to quickly and professionally diagnose my control module issue and start an RMA. He was able to answer all my questions, explained to me all the possible issues and also wh... See more
What an awesome CS rep. She was knowledable, courteous, understanding and had great advice. One of the best CS departments I've spoken to in years. That kind of CS brings people back. Karl
Ashley was super-competent and knowledgeable. To be honest, before I called I wasn't sure whether to chuck my two-year-old RJ45+ system out. The cell continued to show "Cell Connection" no matter wh... See more
Happy swimming family
Parts were correct and arrived in less time than anticipated
It came really fast
Got what I needed quickly
Received my new chlorine generator two…
Received my new chlorine generator two days ago. It is to replace my Hayward generator. Installed and it went to work right away. So far, so good. It was about 1/2 the price of a Hayward replacement. If it works and lasts for a few years, I'll be a Circupool covert!
Bill
Streamlined Service
Got in, got the part, and got it shipped as quick as possible. Seamless and easy and got my pool back up and running!
Temperature sensor failed before 3 years
Temperature sensor failed before 3 years of use. Called and got a partial warranty discount on a replacement module. Works fine now.
Hopefully this next one lasts much longer.
Very smooth process
Very smooth process! From placing the order to the on time delivery. Everything was flawless!
Quick shipping and great customer…
Quick shipping and great customer service!
Honored Warranty
CircuPool provided me parts needed at N/C as still under warranty. Only paid for shipping which I wanted overnight delivery.
I was glad they honored the warranty
Received quickly, but no O ring included
The order was received in a timely manner. However, I am a bit disappointed that the new cell looks like an aftermarket version instead of the original version received with the full system. Also, it would have been nice for the O ring to be included. Thankfully our other one was still in good shape.
2 Shipments
2 Shipments, for the second I never received a tracking number. I sent 2 emails to Circupool with shipment queries both remaining unanswered.
Except for one time…
Except for one time so far where someone jammed filters into the housing breaking the top plate, these guys have delivered as promised. And even that one time they replaced the parts quickly
Great help
Great help. Received items quicker than expected. My system is back up and running. Pool is crystal clear. Wife is happy.
Fast shipping!
Core35 works great
The Core35 unit was easy to install with the great instructions. It produces enough chlorine for my 12,000 gallon pool set on 50% output running for 6 hours/day. It’s a great investment.
I received the parts.
I received my order on time
T-9 cell replacement
Ordered replacement salt cell for my chlorinator system. It arrived as scheduled and was direct fit as noted on the website. It is operating perfectly! Pool is crystal clear again! Thanks for providing a reasonable cost replacement for the T-9 cell.
Got my parts for my edge sooner then…
Got my parts for my edge sooner then expected. Everything I ordered came in the box and wasn’t damaged at all. Parts fit original equipment and operates well. Thanks again for the timely shipping and for having the parts in stock.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








