CIT  Reviews 516

I opened two accounts with them two months ago, just now received a letter notifying me, both accounts will be canceled in ten days. I called and ask why, and she said: the agreement said, the bank can close you anytime without reason and the money will mail to you in about ten days. I requested to wire or transfer back to my other account, because the mail takes too long to receive without interest as I have a large deposit there, but she insists mail back a check only. I think, CIT bank intentionally does that, so your money remains with them, and you will lose ten days or more interest. Before the account close, CIT will lock you out from online banking. I never had a bank that cancel my account and make me lose hundreds of interest. At least, CIT bank can wire back my money.

Did an online transfer from another bank to a Platinum acct and it’s been since 6/21and still not showing up anywhere! Scary stuff

Questions were encouraged and Laura made sure that we understood the answer. I loved we were encouraged to try things for ourselves, not just watch her show us things.

CIT is a decent bank. I think the thing that makes it so frustrating is just the slow pace at which it transfers money from one account to another, especially from outside banks. It takes roughly 2 WEEKS to transfer in a chunk of money from another external, already verified bank account. Unbelievably ridiculously slow. SoFI takes 2 to 3 days! Kind of outweighs the higher interest rate CIT pays… they put a weeklong hold on the money, even after it’s been verified and removed from my other bank account.

My wife and I owe a great deal to Ms. Silvia Murillo, a banking specialist of CIT Bank at the Pasadena location in California. We first contacted CIT Bank customer service by phone on 4/27/23 asking for help in retrieving our large sum of money that was transferred from CIT Bank to the CITI Bank in February. After 2 months of fighting with people at the CITI bank, we were so frustrated and exhausted because they were doing all tricks to hold on to our money. We were so desperate, and at first a representative at CIT Bank did not know how to provide the support, until Ms. Murillo voluntarily jumped in to help. She spent a great deal of her own time dealing and pressuring the CITI bank until they finally agreed to return our money. We sincerely cannot thank her enough for her professionalism and compassion! CIT Bank is fortunate in having her as personnel in the organization. She is one of a kind! Many and many thanks, Ms. Silva Murillo!!

The worst customer service I have ever experienced with any bank, in person or online. It was such a fiasco trying to set up a savings account with 2 reps giving me the wrong information, plus closing the very account i had set up and kept waiting for the micro deposits. On the fourth call, to find out where the microdeposits were is when to my shock the account was wrongly closed. Plus, one rep was so rude and impatient with my questions! If their reps are this inept, I don't want my money there. I don't care how good the interest rate is. Lastly, when i asked to speak with a supervisor, I was kept on hold. I eventually hung up, which is probably what they wanted me to do.

Have chosen not to renew a CD. After 10 days I have not received my money. When I call I get a different answer. They had no problem withdrawing money from a external account but can't deposit my money back into an external account. Please beware chose a local bank with a branch office.

Do not purchase a CD if you are not in California. Very difficult to work with if you want to change. Must use CA documents even if you have legal documents from your state!

Web site access is very important so CIT’s is very easy and helpful to use.

Someone entered our billing information from our contract incorrectly, so we didn't receive our first invoices and incurred late fees. Aside from that, our experience as been positive so far.

Not a bad experience, but not great either. The website can be very confusing, especially to pay an invoice or set up autopay of regular monthly payments due. You have to set up another login to a linked website called "payconnexion" in order to pay items. You can't get to payconnexion directly, you can only get there by logging in to CIT and then clicking the link within that site in the payment area. Really weird, clunky, and old-school in my opinion. And, then, payconnexion is not very clear sometimes on how it is processing a payment. I've overpaid a couple of times because it reads one way but acts another. Hopefully with CIT turning into First Citizens Bank things will improve for the website and payments.

Updated review..After a few more tries and help from 3 CIT Customer Service agents I was able to finally sign up for the Platinum Savings Account. Hoping there are no more sign in issues and that the money transfer goes smoothly, for the 4.85% APY.

Be prepared for an ordeal trying to set up the Platinum Savings account. I am going on a month now and they still do not have my account setup. They claim their review team is backed up.....well, hire more people - Hello? And once they finally get the account set up we still need to go through the trial deposits process which will require even more time.
On a semi-positive note, their customer service is US based and has been courteous and professional on my multiple calls to try and get my account set up.
Just an FYI that they are super SLOW!

Customer service hung up on me as I was explaining what I wanted. I was trying to open a high yield savings account.

After reading the reviews I'm very fortunate NOT to have opened a savings account.

I submitted a payment for the month of April, i've got the confirmation and back up docs. Bank account has a lot of money in it so it wasn't a funds issue. I was contacted by a representative, who told me that the payment didn't go through and to call the general customer service number i asked him to call me to take the payment due to time constraints and he just ignored me and hasn't called its been a few weeks. I set time aside each month to pay this account and if the payment doesn't go through due to something on your end, then i don't have time to call in again and wait for a rep, it is common that I am not connected for at least 30 minutes. If your rep can't communicate back to your customer to get issues resolved then what is he doing there? Further due to his lack of ability to communicate, or his assumption that the customer will eventually just call in themselves, the customer now is in a negative standing or is receiving a late charge. Another issue is that i emailed your team insurance proof and we are still being charged for the insurance.

DO NOT WASTE YOUR TIME - Is this even a real bank? I'm 58 years old with an 800 credit score and no blemishes on any record anywhere. I applied online and was turned down with no explanation. I called their "customer service" phone number 855-462-2652 and was read a statement that said I was turned down because they were unable to verify some aspect of my identity. Which, ok. But no solution was offered, no "sorry," no nothing except "goodbye." So just replace the "C" with an "SH" and say goodbye to CIT Bank. Yuck

We have historically had a good working relationship with CIT. Invoices are generally sent in a timely manner, and customer service is available and responsive if there are issues.

Michael Collins from CIT addressed the issues with me and assured me they would be resolved. He was professional and communicated well. Hopefully the matter will be resolved.