Working with Citation Canada is an absolute pleasure. The HR Consultants are knowledgeable, professional, through and friendly. They don't hesitate to let you know if you are going into the weed... See more
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See what reviewers are saying
Since Citation rebrand, the system has been very slow to load, often screens do not populate at all (Notably the home screen), and buttons do not work (such as the remember password button on the logi... See more
The staff are very knowledgeable and helpful, especially when dealing with interprovincial and federal issues. They act as a sounding board and will advise with confidence, then follow up with written... See more
Too many, simple technical issue for a company of this size. Not aware if it's just local issue based off my organization's account or wide spread. These issues are pertaining to mandatory fields not... See more
Company replied
Company details
Written by the company
Managing HR and Health & Safety requires dependable systems and practical guidance. For more than 15 years, Citation Canada has helped Canadian businesses reduce compliance risk and bring greater consistency to their workplace practices. Clients rely on Citation Canada to simplify work that often becomes time consuming and difficult to manage across multiple tools. Teams can stay current with legislative changes, keep policies aligned, train employees more efficiently, manage shift scheduling and clock-in and clock-out through Atlas Scheduling, and maintain better visibility into workforce activity. Experienced HR and Health & Safety professionals are available when additional support is needed. Our flexible packages allow organizations to choose the level of support that fits their needs.
Contact info
727 Exeter Road, N6E1LE, London, Canada
- 1-877-438-9763
- marketing@citationcanada.com
- citationcanada.com
3.4
Average
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great platform and services.
They were very flexible with our needs as a small-medium sized business. The platform is great and the service is great as well. Great HR templates and documents to use.
May 9, 2024
Reply from Citation Canada
We are thrilled to learn our platform is suiting your needs just right, and we will let our customer service team know how pleased you are with their service. Thank you for your kind words and for choosing HRdownloads!
I find the resources and templates…
I find the resources and templates available to me very helpful.
May 8, 2024
Reply from Citation Canada
Our team is very pleased to learn our resources are making a difference in your job. Thanks for choosing HRdownloads!
I recently signed up with HR downloads…
I recently signed up with HR downloads after having a fantastic meeting with Mike Watson. He was very helpful and went through everything thoroughly and really showed how helpful this program will be to my business. I am very excited to use this program and look forward to building our relationship. Thank you again for everything Mike.
May 1, 2024
Unprompted review
Reply from Citation Canada
We are delighted to learn our solutions are meeting your expectations! This is exactly what we strive to achieve, and we will let Mike know how happy you are with his service. Thank you for choosing HRdownloads!
My relationship with HR Downloads is 5 stars
My relationship with HR Downloads is such that I feel that you are part of the HR team here.
I cannot do my job without you and by you I mean Kim Morris. She gives me excellent advice and never fails to get back to me.
I recommend whenever you come up in a conversation.
April 29, 2024
Reply from Citation Canada
We are thrilled to receive such positive feedback, that really motivates us to strive for HR excellence. Thank you for choosing HRdownloads and taking the time to share your kind words. Your compliments have been passed on to Kim and her team so they can continue their great work!
Teddie Fecia
Teddie Fecia, Account Executive with HRDownloads, was our first point of contact with the company and did an outstanding job of reaching out to us in a timely fashion. Teddy comprehensively walked me through product options and was thoughtful, knowledgeable, personal and professional throughout the process. Simply put, he is a pleasure to work with! The added value we were provided as a non-profit agency (complementary addition of HR Advisor access) to our HR Professional package was the incentive our Board of Directors needed to approve spending from our reserve funds to cover the cost of this year's subscription. Additionally, we have already been reached out to by onboarding administrator Shannon Morgan which speaks volumes in terms of the efficient and dedicated customer service HRDownloads provides.
April 29, 2024
Unprompted review
Reply from Citation Canada
This kind of feedback is what drives us. Thank you very much for your review, we are glad our team is making a positive impact on your business!
HR Downloads has been able to meet our…
HR Downloads has been able to meet our goals and given us the comfort of knowing that as a SME, we have access to top level HR advice.
April 18, 2024
Reply from Citation Canada
We are delighted to know our expertise is making a real difference for your business. Thank you for your feedback!
Great Customer Service
We have been using HRDownloads for a few years and the platform is easy to use and Serena our rep always provides great support. I am not giving a 5 because our employees have been asking for new features like we have on other platform where you can set the narration to fast mode or read the training instead of watching the videos
April 16, 2024
Reply from Citation Canada
We appreciate your honest feedback, Linda, and we are glad you have received great support over the years. We always welcome great ideas, so we noted your suggestion and passed it along to our product team. Thank you for choosing HRdownloads!
Reply from Citation Canada
Delighted to hear you're having a great experience! We're always here to support you.
Very Helpful and Easy to deal with.
April 8, 2024
Reply from Citation Canada
Thank you for sharing! Our team works hard to meet the expectations of our clients. We appreciate your acknowledgement.
Professional and helpful staff.
Professional and helpful staff.
Great customer services.
March 26, 2024
Reply from Citation Canada
We appreciate your positive words! It's wonderful to hear that our team's professionalism and assistance met your expectations. Thank you for choosing us!
Assistance with job abandonment
Question was answered quickly and instructions were clear.
March 25, 2024
Reply from Citation Canada
Your positive feedback means a lot! We take pride in assisting our clients swiftly and effectively to meet their expectations.
Very personalized services
Very personalized services. Appreciate that we have a direct rep we can always contact that can guide us. The range of services offered is perfect for us. We use the training platform a lot. I enjoy the WEBNR"S and all of the updates.
March 28, 2024
Reply from Citation Canada
Wow! Your review made our day. Thank you for recognizing our hard work and dedication to meeting the expectations of our clients.
Mike was a great help and really…
Mike was a great help and really described the product so well
March 21, 2024
Unprompted review
Reply from Citation Canada
Thank you Chad for sharing your positive sentiment. Our team is committed to reducing ambiguities and providing clear information to our clients so they could get the best value from our platform. We will surely pass on the compliment to Mike!
Reply from Citation Canada
Thank you for this positive review. We're glad you find our content helpful for your safety program!
Sale to Onboarding
Jim helped me to determine what the best product was and Jason helped me prioritize the projects that I need to complete to get our agency up and compliant.
March 7, 2024
Unprompted review
Reply from Citation Canada
That's great to hear. I'll pass along that feedback to Jim and Jason!
Reply from Citation Canada
Thanks for the positive feedback!
Support was outstanding for onboarding
Support was outstanding for onboarding, the site layout is perfect for easy navigation, and overwhelming resources are available.
January 29, 2024
Reply from Citation Canada
Thanks for the great review. Yes, we have an overwhelming amount of resources available but our product team has dedicated much effort to make it easy to navigate. It's great feedback that you have found that to be the case.
No training or sharing support.
No training and sharing support. Just regular sales calls. Not recommend any one to subscribe
February 13, 2024
Reply from Citation Canada
We're sorry that you feel like you weren't supported in your onboarding. If you would like additional support to learn how to use the platform for your business, our support team can help. Simply email support@hrdownloads.com and let us know how we can assist you further.
Great Customer Service as always!
The HR Downloads team is always very kind, knowledgeable and professional.
January 25, 2024
Unprompted review
Reply from Citation Canada
Thanks so much for the 5 star review. We pride ourselves on exceptional service. Always reach out when you need us.
Straight forward and honest.
Straight forward and honest.
Our call was Productive and didn't waste anytime getting down to business.
February 6, 2024
Unprompted review
Reply from Citation Canada
That's great to hear and thank you for the positive feedback.
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