CitiRental Reviews 

In All honesty i would give this company 0 stars if i could, i rented a car for two days and had no problems, returned the car with the correct fuel and everything unlike any other professional company they do not check the cars when you drop it off so they waited for around 2 days before they emailed me saying there is a faint scratch on the windscreen and they took a photo of this and on the notes they clearly say through the photo you cant see the scratch and it looks like a reflection but we will now need to take the car to a specialist to fix the windscreen and they also note that the car is getting sold and the customer will be charging me a lot if they dont take it to the specialist themselves. They are so rude and unprofessional even the email sent to me it look like a child had written it, PLEASE AVOID THIS COMPANY, they are scammers just with a professional disguise. They will charge you for things you havnt done and will make fake claims to pinch more money off you, they take pictures of your bank cards front and back and they are a bunch of scammers

Do not trust them.
They got £2000 from me for rentals and scammed me at the end by charging me another £250 for a chip that I didn’t do. The work closely with the garage in their premises to scan people.

Great Cars,Very Great customer service. Will rent again soon.

Scammers. Do not use! They take your credit card somewhere in the back when you can’t see, they charge you for damages that they can’t prove you have done. I took pictures and video beforehand and after I returned the vechile. They are always extremely rude and unhelpful. Unfortunately, I didn’t read the reviews before renting from them as I was looking for a cheap and quick solution. I found out later from a colleague that they overcharged her too and she had the worst experience. Also, the good reviews are fake. It’s the same people that work within the company that leave 5 stars.
Dodgy. DO NOT USE.

If its customer service you're looking for, then don't even think of entertaining these clowns. I was desperate one Saturday when Enterprise neglected to tell me there was a £300 deposit I needed to pay on top of the van hire, which I couldn't afford but couldn't move without a van. After a quick Google search I'm ashamed to say I booked a van with this sorry excuse for a company. After taking £49.95 from me, they then emailed to say I needed to pay "[2] Credit / Debit Card - Damage pre-payment: £350.00". I physically didn't have this, so 10 minutes after making the booking online, I called them. The person I spoke with said he couldn't cancel my boking over the phone, and I needed to do it through the website, which I did and received an invoice showing the £49.95 I had initially paid was staying with them, as I had "cancelled within 24hrs of agreed pick up time".

I've lost count of the amount of emails I have sent them, with only one reply from REBECCA three months later saying "Did you not receive the attached invoice? Yes of course I did REBECCA. I'm all for businesses making money, but when they refuse to refund a booking on a technicality? It's now been 1 year and my requests asking for a number I can complain to have fallen on blocked ears.

Scam artists, no concern for their customers, please please PLEASE go somewhere else, I'd hate for the same thing that happened to me, happen to someone else.

I have all the emails and the booking number if you need me to verify anything. I can’t wait for your response.

Just returned a car to CitiRental. Great service, Best prices, Great car and Great condition. Non-contact vehicle return procedure all I had to do is follow 3 easy steps.

I always rent from CitiRental in Hampstead because they are simply the best car and van company I have known. Conveniently situated, competitively priced and no hassle whatsoever. Highly recommend

A word about CitiRental based in Hampstead. Firstly, I give them five stars - they deserve them. I know car rental is a tough business to be in, but I find CitiRental a first-rate company. Even during the COVID crisis, they maintained their high level of service - albeit with a few necessary adjustments – they offer great value for money – just compare the competition. CitiRental is streets ahead. I don’t want to sound patronising, but this company deserves the credit for providing a great service in these demanding times.

When I got my final invoice they had added extra charges which were completely false. I have emailed Multiple times but not had any response whatsoever. The office where you pick up the car refuses to get involved and won’t provide a phone number of the head office. This seems to be a common practice where they make up extra profit by adding extraneous charges after the event and then making it impossible to dispute them and get your money back

Excellent service from Citirental - I recently rented a car from Citirental and found the whole experience very positive. Making the booking was very easy and I was particularly impressed that the staff took trouble to find a car suited to my needs and my budget! The car was ready and waiting at the time allocated, in beautiful condition and very clean. Staff were polite and friendly and explained everything clearly and carefully. There was great emphasis on Covid precautions so I felt quite safe.

When I wanted to extend the rental by a couple of days there was absolutely no problem. I found the whole experience trouble free and pleasant. I will use Citirental again, and thoroughly recommend this company.

Really dreadful from start to finish.
There is ZERO customer service, they are rude when they answer, took my card details 3 times for a booking (each time it was incorrect) and are incapable of apologising.

On arrival you are greeted as an inconvenience and not given any direction as to where the car is, or the follow up steps - just told to read the paperwork and follow the instructions.

I am still waiting on the £350 deposit to be returned a week later and the best advice i was given was 'send an email' which is not good enough in my eyes.

*also, they won't allow you to take the car (even once paid for) without taking a picture of both sides of your bank card....very dodgy!

i rented a van and on return i was charged for 25 litres of petrol despite having filled it up at the BP garage on Finchley Road just before return. I can prove that it had the right amount of fuel in it. However, after 4 emails and over a month of trying, i have had no response to get this sorted out. There is no phone number to reach them on and even the email address on the invoice and indeed the VAT number are incorrect. so its very hard to track the company down. it seems they just want to pocket the money and not treat customers fairly or respond to legitimate issues. The people at the pick up location will not help in any way or provide any info on how to contact the admin dept other than providing an alternative email. I am now £37.50 out of pocket.

Just rented a van from Citirental.

Must tell you 1) Excellent service 2) Nice clean van 3) Good price. Could not have asked for more.

Regarding Citirental | Hampstead

My husband rented a car from them. He found the service fast, good and competitive.
I am in healthcare and remark that their service ensures no unnecessary contact. Very commendable

Older cars and charged for existing damage on the car

They are a bunch of shysters. Rented a vehicle was involved in a crash (not my fault) ended up paying to get vehicle recovered. They refused to refund me. Took them to court, won in the small claims court, they still refused to pay, arranged for bailiffs to go to their office (which is not the garage) - still ended up with nothing. Avoid them - they are rubbish and extremely rude.

Terrible experience with the company, from dealing with them, tempting to rent and with communicating with them. Still waiting for precharge to be refunded after 6.5weeks as my rental was cancelled. They call to take your bank card details prior booking over the phone then charge you. They try to take picture of debit cards front and back once you are there. Poor customer service...

Affordable and reliable

Used Citirental for the first time after using Hertz and others. Great location for North london and easy to use though i would suggest using the site directly as comparison sites sometimes list them and ridiculous prices that are not the actual price on the website.

Simple, friendly, straightforward rental experience and good value for money.

I did not feel comfortable by leaving my NI number but did regardless. They try to rent me a car that was visually damaged what seemed to be some kind of crashed
Manager said he’s been doing this for forty years and it shows to me he doesn’t enjoy dealing with questions or customers
Very slow returning deposit I received my invoice but no money