I needed to change the date of birth on my ticket with two different airlines, as well as resolve an issue regarding a stroller. At CitizenPlan, they responded to my first inquiry within 8 hours, and... See more
Company replied
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Review summary
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Reviews shaping this summary
I honestly can’t thank this company enough. They completely took away the biggest headache I had with my stuck reservation — fast, professional, and genuinely helpful. If you ever find yourself stress... See more
Company replied
Excellent CS! Never heard of that flight agency and accidentally booked a trip via a large travel agency with them. Accidentally because I booked the wrong date. Citizenplanes page stated "genera... See more
Company replied
Booked 8 tickets with a family through citizen plane. Just like anyone i was quite hesitant when the booking was made as the credit card got blocked and didn't get a confirmed PNR however the CP team... See more
Company replied
Company details
About CitizenPlane
Written by the company
CitizenPlane provides discounted fares on a selection of flights across the world.
If you have any question regarding a booking with us or if you want to make a claim, please contact us first by email on: CONTACT@CITIZENPLANE.COM.
All emails are read and answered within 24 hours.
Contact info
Paris, France
- contact@citizenplane.com
- citizenplane.com
4.6
Excellent
2K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The support service reFast Support serviceolved my issue…
The support service resolved my issue very quickly. Although there is not much time left before my flight. I will continue to purchase tickets from this seller.
November 6, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your kind feedback!
We’re delighted to hear that our support team was able to resolve your issue quickly, especially so close to your flight. It’s great to know you’ll continue booking with us — we truly appreciate your trust!
Safe travels,
The CitizenPlane Support Team
If need help they actually reply!
The customer service was super fast and helped me with a name exchange in no time and with minimum cost.
Highly recommended!
(it was my first time but I will honestly reconsider for the future)
November 3, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback! ✈️
We’re thrilled to hear that our team could assist you quickly with your name exchange and at a minimal cost.
It’s great to know your first experience went smoothly — we’ll be happy to welcome you again in the future!
Best regards,
The CitizenPlane Support Team
Quite easy and fast reply and help.
It was quite easy and fast. The chats were helpful and the emails were amswered fast. Thank you.
October 27, 2025
Reply from CitizenPlane
Hello,
Thank you for your great feedback! We’re happy to know that the process was quick and easy for you, and that our chat and email support were helpful and responsive.
✈️
Best regards,
The CitizenPlane Support Team
Excellent service
Super service. After I accidentally made an incorrect booking, I contacted them by email. They always responded promptly, and the rebooking worked perfectly!
Thank you very much.
October 28, 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re delighted to hear that our team responded promptly and that the rebooking process was smooth and successful.
✈️
Best regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hello,
Thank you for your great feedback! We’re delighted to hear that adding your luggage went smoothly and that our team was able to assist you right away.
✈️
Best regards,
The CitizenPlane Support Team
помогли добавить детей в…
помогли добавить детей в забронированные билеты! спасибо большое!
October 24, 2025
Reply from CitizenPlane
Здравствуйте,
Спасибо вам за замечательный отзыв! 😊
Рады, что смогли помочь добавить детей в забронированные билеты и что вы остались довольны нашей поддержкой.
✈️
С наилучшими пожеланиями,
Команда поддержки CitizenPlane
Great for adding a bike
Booking a addition of a bike worked greath. No problems an good communication.
October 16, 2025
Reply from CitizenPlane
Hello,
Thank you for your great feedback! We’re happy to hear that adding your bike to the booking went smoothly and that our communication met your expectations.
🚴♂️✈️
Best regards,
The CitizenPlane Support Team
They answear very fast and help me a lot
October 17, 2025
Reply from CitizenPlane
Hello,
Thank you for your wonderful feedback! We’re so glad to hear that our team responded quickly and was able to assist you effectively.
✈️
Best regards,
The CitizenPlane Support Team
Fast and professional Customer Support
There was always a very fast response by our contact, with clear next steps outlined and a reflection of my ask, so I always felt understood and my request being taken care of. It could be successfully resolved within a few days with the airline.
October 15, 2025
Reply from CitizenPlane
Hello,
Thank you for your wonderful feedback! We’re delighted to hear that our team responded quickly and kept you informed every step of the way. We’re glad your request was successfully resolved with the airline.
✈️
Best regards,
The CitizenPlane Support Team
I don't get it anymore
I received an email from Eurowings to fill in the Api form. This doesn't work. I ask you for help by email. They cannot help and ask me to call, I call and I have to get in touch with the touroperator. Emailanswers are fine and kind the callcentre verry rude and unhelpfull.
October 14, 2025
Reply from CitizenPlane
Hello,
Thank you for your feedback. It seems there may have been some confusion — CitizenPlane doesn’t operate a call center, and the phone contact you mentioned was likely with Eurowings directly.
We’re glad to hear our email support was helpful and kind, and we remain available by email for any further assistance you may need.
✈️
Best regards,
The CitizenPlane Support Team
fast, professional, and genuinely helpful
I honestly can’t thank this company enough. They completely took away the biggest headache I had with my stuck reservation — fast, professional, and genuinely helpful. If you ever find yourself stressed or stuck like I was, don’t worry — these people are absolutely amazing. Truly grateful for their help!
October 12, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback! We’re truly happy to know that our team could help resolve your reservation issue quickly and make things easier for you. Your kind words mean a lot to us. 😊
Best regards,
The CitizenPlane Support Team
Finally get the real ticket number
Based on the website comments, I was worried that I couldn't receive the tickets until the a week before the flight, i have written many emails to ask and finally got the confirmation via the official website.
The irrelevant numbers i got in the beginning confused me as it doesn't work for the real tickets.
October 8, 2025
Reply from CitizenPlane
Hello,
Thank you for sharing your experience! We’re glad that you finally received the correct ticket confirmation and that we could help clarify the confusion with the initial numbers. We appreciate your patience and are happy everything was resolved. ✈️
Best regards,
The CitizenPlane Support Team
Super fast service
I had some questions regarding a booking, and their customer support literally replied in 10 minutes 🤩
Thank you George for fast and excellent customer service 🙏
October 5, 2025
Reply from CitizenPlane
Hello,
Thank you for your wonderful feedback! We’re so glad to hear our team could assist you quickly and effectively. 🌟
Best regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re happy to know you found our support helpful and great.
Best regards,
The CitizenPlane Support Team
There are many bad reviews online
There are many bad reviews online, which is why I have to respond. The first time, they didn’t reply. The second message got a reply after 10 minutes. You should know that this is not the flight company – they only help to handle the work.
September 30, 2025
Unprompted review
Reply from CitizenPlane
Hello,
Thank you for sharing your feedback! We’re sorry for any confusion and for the delay in our initial response. Please note that we’re not the airline itself, but we do our best to assist with booking and support matters as quickly as possible.
Best regards,
The CitizenPlane Support Team
I had a problem with the check in on a sunday…
I had a problem with the check in on a sunday. But the answer came very fast. Thank you very much.
September 28, 2025
Reply from CitizenPlane
Hello,
Thank you for your feedback! We’re glad to hear that, despite the check-in issue on Sunday, our team was able to respond quickly and assist you. ✈️
We’re always here to help whenever you need us.
Best regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hello,
Thank you for your feedback! We’re glad to hear our response was quick and effective.
Best regards,
The CitizenPlane Support Team
Excellent and very fast service
I am very satisfied with CitizenPlane.
My request was handled quickly, efficiently, and professionally.
The customer service was friendly and reliable, truly outstanding!
Thank you for the fast support. Absolutely recommended.
September 25, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you were very satisfied with CitizenPlane and that our team could handle your request :)
We’ll be here anytime you need support in the future. ✈️
Best regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re delighted to hear that you found our team very helpful and that our quick responses made a difference. Your feedback means a lot to us. ✈️
Best regards,
The CitizenPlane Support Team
They are very kind
accidentally booked for the wrong date and time, and CitizenPlane refunded all my money without any problems. I found that very kind of them, even though they didn’t have to. I recommend them because they respond immediately, offer the cheapest and best tickets, and are simply trustworthy.
September 23, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback! We’re very happy to hear that our team could assist you quickly and that you appreciated the support you received. It’s great to know you recommend us for our service, prices, and reliability — that truly means a lot. ✈️
Best regards,
The CitizenPlane Support Team
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