Citizen Ticket Reviews 

Website crashed as I was making payment for Green Man tickets. Money was taken from my account but I didnt receive any tickets. Over a week later they finally confirmed that they would not be able to issue tickets, and that payment will not have been taken, despite me telling them that it had been. There was no confirmation that I would get a refund or anything.

To be fair though, customer support did eventually manage to find my payment and were able to allocate tickets. It took a while to get there

The most frustrating ticketing experience I’ve had for an event yet. For green man I joined the website 15mins before sale, and only used one device as instructed. 3 hours later I got into the website with no tickets left. Whereas friends joined after 10 and got in before me? Queuing system is obviously not fair. I totally understand a high demand event will make it hard to get tickets, but the clear failure of the queuing system and the utter waste of 3 hours leaves a bad taste. Last year with a different ticket seller I used the same process and had tickets in half hour. I would say avoid, but if you’re event uses this as the only option your outcome will be entirely down to fate.

Utterly shocking company - took the contract for Green Man Festival despite in no way being able to service it. The site basically broken with people spending hours in a queue before being unable to complete their transaction and thrown back into the queue.

Totally incapable of dealing with high demand ticket events (Green Man & End Of The Road).

Even if you're lucky enough to get through to the purchase page after queueing forever, it can just hang or lock up or give an error message despite all the information being correct and valid, and then it'll just dump you out to the back of the queue again.

They're happy to take extortionate booking fees from you but have no interest in investing them back in to a decent systems infrastucture to enable their website to actually carry out the simple basic function it's supposed to.

They obviously couldn't care less about their customers, the tickets still sell eventually so they still get their money no matter how many times it goes wrong or how much stress people go through.

Worthless bungling incompetent amateurs who shouldn't be allowed anywhere near a major event!!!!

Event organisers beware!
Citizen Ticket have made a complete mess of the Green Man 2027 ticket release.
When you reach the front of the queue (took 1.5 hrs), you get taken to the Citizen Ticket website, which cannot handle the web traffic and repeatedly freezes and crashes as you try to purchase tickets. It eventually gives up altogether, sending you to the back of the queue even if you had tickets in your basket! 100s of people on socials are reporting the same issue. For an eye-watering £22 per ticket booking fee, you would have thought they'd pay for half-decent web hosting.

Utterly dreadful again - first End of the Road and now Green Man. I have the receipts for the tickets I've bought and of course the cash has gone from my account, but nothing is showing in my wallet. I can't fathom why both these festivals, which I have attended for many years, have chosen to switch to these amateurs.

Complete amateurs. The whole End of the Road ticketing system failed utterly so they re-set it to tonight which was still a shambles. The campervan field was sold out immediately, then suddenly became available. I had 2 different countdown clocks running at the same time. It kept rejecting my payments before finally working. I buy things and events all the time online, and this is one of the most a confusing, unintuitive websites I've ever see

After their traffic fiasco, this also reflects badly on the EotR fest for making some very poor decisions, not least using these people for ticketing

Talk about amateur hour. Utterly useless system which left me and no doubt thousands of others facing many wasted hours yesterday trying to book EOTR 27 tickets. We received 16 years of seamless booking with the previous provider. EOTR are doing their best and now say it will take the next week to fix things before trying again. Do not use these people.

Needs to scale up and professionalise if they want to compete. We have wasted a fair amount of time and stress trying to purchase End of The Road 2027 tickets today and to be met with (in order); server errors, frozen queues and uncheckoutable baskets. Sadly, I don’t think the platform is fit for purpose for EoTR’s scale (independent music festival of about 15k people but it’s hardly Glastonbury). The user interface also looks somewhat amateurish and had me wondering whether it was a legitimate website when I created an account in preparation for the sale earlier this week.

Trying to book for EOTR 2027 - website down due to 'unprecedented level of demand' - come on Citizen Ticket this level of demand was was totally predictable and info you could have got from TicketSellers or EOTR organisers. Have been checking back every few minutes - for the past hour!!!!
Sorry but not impressed with this change.

Don't book any tickets via The Idea Live or Citizen Ticket.
I booked a ticket for David Walliams gig and the event was cancelled in March 2026. Have not received refund in over 2 months, despite having contacted the company (The Idea Live) over 8 times, via their website chat bot, website form request, email. The Idea Live use Citizen Ticket as the transaction method provider.
Now using my payment card provider to initiate a claim against the company.
See issues on Facebook with The Idea Live.

Citizen Ticket relies on Link to secure payment. After multiple attempts to resolve payment issues with both directly, they proved ineffective. The promised service and lack of customer support are hallmarks of poorly engineered sites and under investment in proper site management. To be avoided.

Organisers: Please don't use citizenticket for your shows. It's a nightmare to use and find what tickets have been booked. Use Apple Wallet or Google equivalent. Both work well. Adding CitizenTicket to Apple Wallet is NOT the same as it means there is no easy access for the user to see the details of what shows they have booked. With Apple Wallet I can see at a glance; CitizenTicket requires login and even then only minimal details are shown.

One star it’s a pity there’s not a minus these guys are an absolute joke 45 days for a refund is a joke the way they have treated me is appalling and I wouldn’t wish this on anyone please avoid at all costs the treatment I’ve received is beyond disgusting

Absolute nightmare trying to get this card. Got a referee as pharmacist which is the only person I really know, then this lot had me running around with emails needing additional information. 4 times jeez. The pharmacist or pharmacy should I say is so busy its common knowledge they rarely answer the phone which isn't great but its not ignorance it literally is way to busy for the village. Anyway after these guys couldn't get an answer I managed to get his mobile because they said we cant ring at a specific time just a date and morning or afternoon. So I thought great. Nope they now say we cant ring a mobile. In the end it just got really stupid. They could have asked for his personal details that he would have gave when he filled the form out or his work or NHS details I dont know but no theyre way or the highway. Highway it is. I just want my funds back. Ridiculous its not worth the paper its written on anyway. It's a piece of photo I'd. If my face isnt the same as the photo its no good surely. Maybe im naive but I cant see the issue. Will wait till I get my driving licence back in a years time. Very poor experience and just makes something to help you get through life especially the younger generation stupidly hard.

Very quick and trouble-free support from Anmei - thank you!

Excellent service by Anmei!
We couldn't visit Midhope Castle due to a taxi drivers fault. It was too late to arrange something else.
I wrote an email and explained what happened. Very quick response. We get a refund for our tickets. We definitely will come back!
Great job 👍

Excellent service by Anmei at Citizen Ticket. I had requested a change of date for a Premium Peak ticket and Anmei was very helpful, efficient and forthcoming in making my request happen. Very much appreciated.

Your colleague Shauna was tremendous. We exchanged quite a few emails as I was having difficulty purchasing tickets for an event. She kept in touch over the afternoon and offered various solutions to overcome the difficulty I was experiencing. All came right in the end.

Fast response and helped resolve my request