Global Health Reviews 

Connie is what made my experience great! She was so helpful, so patient and explained everything to me, breaking it down simply and understandably. She is fantastic - and a real credit to Globality Health!

I am very satisfied with their service. Years ago their service was not good but this year it is excellent. I am grateful for their services.

Been with them since 3 years and everything is smooth for now! Thank you for being part of my journey.

I have had a wonderful experience with Foyer and would recommend them 100%. My case has been met with excellent support, uncomplicated procedures and quick reimbursements. The best health insurance I ever had.

I am writing this review to share my positive experience with Foyer Global Health. Overall, they have been excellent.

One of their strongest points is their user-friendly platform, which makes managing everything simple and efficient. Their coverage is also comprehensive and reliable.

What I find most impressive, however, is their Spanish call center team. They are consistently kind, professional, resourceful, and genuinely helpful, which makes a big difference when you need support.

I highly recommend Foyer Global Health based on my experience.

Our family is with Foyer Global Health since years and we've been very happy since. Minor problems or questions about reimbursement or contract details are always solved in a quick, helpful and always very friendly phone call. Very good service, honestly nothing to complain about...

I've been insured with them since 2022 and never had any major incidents where I needed them besides the occasional doctor's visit. Now I had an accident and needed surgery and experienced a huge lack of response, understanding or empathy and of course a lack of refunds, because no one is even looking at my 12 (!) open submissions! They advertise upfront cost coverage, and I wanted to use that for a second time now, but it didn't work either time. The first time, they claimed the cost estimate was missing. The second time, I had everything ready and uploaded on time, but then they couldn't find the documents internally and I had to pay for my surgery as well as for a very expensive call to Luxembourg, after which I was just as clueless as before (while being in pain). Generally speaking, they couldn't care less about your health!! I would never recommend them to anyone – horrible (=no) service, I absolutely do not feel like I'm in good hands here!

We were insured with Foyer Global for many years when suddenly they cancelled the group insurance. They offered a new tariff which is more than 3 times the previous premium and is going up by over 20% every 5 years. While we are getting older and have meanwhile some medical conditions we cant find alternatives anymore. Feels like daylight robbery.

Because I have frequently moved between countries, I have been insured with various private health insurers over the past 10 years. This has been the most disappointing experience I have had, for the following reasons:

1. Extensive documentation requirements with no outcome: A significant amount of documentation is requested for claims. Considerable time and effort is then required to obtain these documents from doctors and clinics, yet even after providing everything requested, benefits are often not paid.

2. Unclear claims process: When claims are rejected, the explanations provided are vague and lack sufficient detail (or there is no explanation at all). It is often unclear why a claim has not been approved, which makes it difficult to understand or address the issue.

3. Inconsistent and poor communication: There is a noticeable lack of communication regarding claim outcomes. In several instances, no email notification was sent, and I only became aware of updates by logging into my account. On other occasions, emails were sent, but without any clear or consistent process.

Overall, I have never experienced such a low level of reimbursement combined with a lack of transparency and communication. Based on my experience, I would strongly advise against using Foyer Global Health.

Do not insure yourself with Foyer. This is the worst insurance company I've encountered.

I've had a policy with them for almost two years now. I'm just waiting for it to lapse so that I can switch to a different insurer.

To kick things off, the alarms already started going off when the renewal notice came in last year. I've paid them ahead of schedule with an annual payment of the policy (about 1300 euros). It took them about 2 months to find the transfer. The reminders about not paying on time kept on coming. Finally, the confirmation was given that the payment was found.

Fast forward about 6 months, I've contacted them to see if they could cover a surgical intervention regarding respiratory problems. My initial attempts to contact them through their electronic forms weren't answered. Then when I tried to call the "claims" phone number listed on their website I reached their emergency medical consultancy line. Which kind of insurance company provides wrong phone numbers which you cannot reach? The answer is: Foyer. Then, when they finally got back to me after some time over email, they requested me to provide them with no claims proof from my previous providers for the past 3 years, and the full information about my case. When I provided them the confirmations from the other providers, studies, and an evaluation from the ENT, their only reply was that the format of the no-claims from the insurers is wrong (not specifying which format they expect), and that I should now give them a no-claims proof for the past 5 years (originally they've asked for 3, remember?). When I asked them which format would they like the other insurers to respond in, I did not get any response, when I asked from a clarification on how did 3 turn into 5, I did not get any response. Some weeks later, I did get a different reply though, which appears like someone had an automated calendar reminder about me, saying that "without the proper documents provided we cannot continue processing your request". After sending them the required documents a week ago, I still did not get any useful response.

For the people in Foyer: I have chosen to be insured by you, meaning, I have put my faith and my trust in you to act as my healthcare provider. Instead, you are treating me as a fraudulent client. This is just inappropriate and is a grossly exploitative and abusive business tactics.

Do not insure yourself with Foyer. There are better companies out there, and with a small premium you could at least get a better product. Otherwise, you are probably better off absorbing the risk yourself. Money down the drain.

Super unprofessional customer support, that don't read your emails properly and send templated answers.

They try to avoid payments and don't give proper explanations.

Very bad customer service, avoid.

SCAM! AVOID!
1.- Cheap insurance but you get what you pay. AKA Nothing else than problems.
2.- They delayed a pre approval for 3 months, thankfully I could cover the cost myself.
3.- Because they could not avoid paying for the surgery they then came up with diagnosis that have never had. Asking me to sign exclusions of things that even my treating doctor said it's impossible an insurance can assess that without a proper clinical diagnosis (which they cant eprform online)
4.- Delays in refunds, changes in the dates of submitted claims. To the point that we submitted a claim on day 14th and because they want to delay refund they keep changing the date that w submitted. Mainly, adjusting information in their system to make it look good for them. - It happened 4 times in 5 months.
5.- Customer Service --> None to be seen. They don't reply, Phone number impossible. company is working on Europe time so if you are in Asia, forget it. Not a 24/7 even if they claim so. All seems to be a joke. oh and they don't speak english either on the phone (they picked it up once.... )
6.- I had to escalate to their CEO as I have never seen such an amount of inconsistencies, negligence and unprofessionalism in one single company.
7.- They then threatened me to cancel my policy if i didn't sign exclusions (which i never had been diagnosed with)
8.- They cancelled backdated (blessed in desguise)
9.- But kept my wife and son. So mainly they decided to split the contract at their wish.

Not just the worse insurer I have ever seen, but one of the worse companies I had to deal with in my life. Not even sure how they are still afloat.

They will probably reply to me with some sort of lie, just as they did below to my wife. but the system doesn't allow us to reply back. which is a pity.
Lesson: sometimes paying a bit more is worth it. and the difference doesnt justify the pain we went through in the last 6 months with Foyer.

A total scam. Only 7 months with them and breaking the contract for multiple issues. Lack of response , lack of refunds, intentionally change of submission dates in their system...a total NIGHTMARE from day one. Never had any single problem with our previous insurance company, only changed cause Foyer offered a better price. But it comes with plenty of issues and headaches. We even had to scalate to the government in order for them to refund us what was legally in the contract. Be AWARE.

Be careful - they enjoying the payments from you but not willing to pay! Policy was cancelled by the insurer after premiums had been paid, following a retrospective exclusion raised after policy inception. Coverage was therefore effectively unusable. Despite this, no refund was offered after cancellation, with no meaningful consideration of the circumstances. Overall a very disappointing experience. I would like to add that the exclusion came out of a cortisone injection I had 2 years ago (which is common as a Semi-Professional Handball Player).

these people are absolutely horrible - they refused to pay 50 euros for a doctor visit and after I cancelled they refused to cancel and are now threathening me with court if I dont pay

Due to a contribution increase of over 50 per cent, I have terminated the contract retroactively with a special right of termination as of 30 August 2025.
Because I received a series of incorrect bills for the following months, I transferred a monthly payment on 3 September solely to avoid falling into arrears. The confirmation of the cancellation of the contract took several weeks and they have never commented on the repayment of the overpaid contribution. Probably they want to keep it and lawyer is needed to get the money back. I do not want to know what happens when you are in hospital and depend on their payment policy. Worst healthcare company.

This company is a disaster. Claims are mishandled, communication is slow and confusing, and responses take over a week for each single email. Their team shows no professionalism.

For a simple GP visit for minor muscular pain—clearly covered by my plan—they demanded a three-year medical history. Not only is this unacceptable, but we also needed three email exchanges (waiting seven days to get a response after each email) to finally understand the request for this report (on top of other forms that had to be filled in by the practitian). This is a clear tactic to avoid reimbursing legitimate claims.

Foyer Global is clearly a fraud, hires clearly poorly trained and understaffed personnel and denies coverage.

Avoid this company at all costs.

It’s the second time I contact Foyer Global Health for a quote, and the second time they are unresponsive (at least there’s consistency). After asking for a quote by WA, I am told to go on the website. I help myself, get the quote & then receive an email to schedule a follow up call with an advisor. I manage to schedule a Zoom call (quite late in my time zone, most options seem to be for the EU time zone), but nobody showed up…. I sent an email to check & after more than a week, they still dare replying (very casually) asking for my phone number (which they had) or to contact them on WA (which I had done in the first place). And their apologizing for missing the scheduled call would have been too much of an expectation. Such an unreliable sales department isn’t promising at all regarding the service that company would provide as an health insurance provider. Reading other reviews, I am very glad that I did not subscribe to this insurance.

I took out a policy with Foyer Global Health because I was spending more time in Germany due to my father’s terminal ALS diagnosis and wanted reliable international coverage. What followed was one of the most distressing experiences I have ever had with an insurer.

After submitting an urgent claim for medically necessary treatment, I was met with unacceptable delays, communication failures, and administrative incompetence. My claims handler failed to review submitted documents, ignored urgent requests, and delayed the case for weeks—even though my health was rapidly deteriorating.

Then, without any prior notice or opportunity to clarify, my policy was suddenly canceled on a Friday evening. The justification? Alleged “willful non-disclosure” of chronic conditions. This was entirely false. I had disclosed my past (resolved) insomnia in writing and submitted supporting documents before the policy even began. The allegation was based on coding errors from my previous insurer that I had no access to—my policy was direct billing and I never saw these claim codes.

Foyer never contacted me to request clarification from my doctor or to verify the facts. They simply canceled the policy and refused all reimbursement, including for urgent treatments already paid out-of-pocket. I was left with nearly €20,000 in unreimbursed costs, plus months of emotional and physical strain.

I hope others will read this and think twice before trusting this company with their health. I would never recommend Foyer Global Health to anyone.

After two weeks of trying to get into contact to the support...they don t even respond when I try to provide my updated bank details so I can continue paying...how do they respond in the event of a claim? I canceled.