I've been trying to use sharps removal services from this company. I had a contract from last year, and they haven't managed to any yellow containers yet. Currently, I've got 2 to be removed, and they... See more
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We would just like to mention how brilliant Andy Skinner is! He is always lovely when he comes anyway but today he went above and beyond for us, helping us out with an issue with a huge pallet deliver... See more
Company replied
We've had Neil as our Citron Technician for a year now & he is always polite, engaging, jolly & happy carry out his duties. Even after giving him permission to use our store as a cut through, he's a... See more
Company replied
Ignores all emails, increases annual fee by well over 100% and sends emails asking for payment even though we requested the contract be cancelled. Being completely ignored by the company yet being a... See more
Company replied
Company details
Written by the company
With over 45 years of industry experience, we are one of the world's leading providers of washroom hygiene services and products. Our mission is to elevate the washroom experience with an industry-leading range of solutions, supported by reliably on time, hassle free, expert service
Contact info
Ceva House, Exelsior Road, Le65 1nu, ASHBY DE LA ZOUCH, United Kingdom
- 0800 066 5552
- ukservice@citronhygiene.com
- citronhygiene.co.uk
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Citroen hygiene
Citroen hygiene, and specifically their driver/collector Jane have been legendary.
Superb service and on the rare accurance when there has been a minor problem Jane has been there to help resolve it.

Reply from Citron Hygiene UK
Great Service
Citron attend my place of work, Salford University to clean & empty our hygiene waste bins.
The staff are always courteous and friendly, completing their service with minimum/no disruption. Definitely recommend.

Reply from Citron Hygiene UK
David Rodgers is an asset to Citron Hygiene
David Rodgers our Citron Hygiene Technician is a great guy. he is always polite and friendly. He works around our opening times with efficiency and goodwill.

Reply from Citron Hygiene UK
10/10 Service
Ian L is our service engineer, in Gainford, he is always courteous, smart and friendly and provides a top notch service, always with a smile.

Reply from Citron Hygiene UK
Brilliant service
David is a really friendly guy and we are always happy with his work when he pops into our store. He is a real credit to your company and all round lovely guy to have a chat with.

Reply from Citron Hygiene UK
Jonathan Laffan is absolutely…
Jonathan Laffan is absolutely brilliant!
Thank you for being so helpful. Excellent service

Reply from Citron Hygiene UK
Gross Negligence
After a turbulent start to our services with Citron Hygiene we requested to temporarily increase our frequency to accommodate a busy period for just 2 weeks which was agreed to, however for 8 months after this delivery drivers turned up every week despite a weekly call from myself and a significant number of emails stating this should've been changed back to our original services. Between the Carlisle and Newcastle offices I lost count of the number of times I was told this error would be corrected and then a driver turned up the next week just to be refused again.
After everything had supposedly been resolved I later realised we had been charged double for over 6 months and cancelled our contract due to gross negligence, this was agreed however we still receive pro forma invoices. The lack of organisation in this company and childish disagreements between staff trying to shift the blame is embarrassing.
Avoid at all cost.

Reply from Citron Hygiene UK
Jonathan is always Very helpful and…
Jonathan is always Very helpful and friendly!
Always picks up on time!
A real asset to the company

Reply from Citron Hygiene UK
Ian Lesner is a credit to your company…
Ian Lesner is a credit to your company ,clean tide and speedy work ,can be left alone and know all the locations to be serviced

Reply from Citron Hygiene UK
Very friendly and polite
Very friendly and polite. Excellent service from Dave Wardle.

Reply from Citron Hygiene UK
Dave Wardle
Dave Wardle - Love guy gets the job done in and out no drama.
100% would recommend to any business.

Reply from Citron Hygiene UK
Ian Lesner’s always a friendly face…
Ian Lesner’s always a friendly face when he pops in, discreet and fast. Couldn’t ask for a better worker.

Reply from Citron Hygiene UK
Great service as always from our waste collector
We would like to say how polite, friendly and professional Jonathan Laffan is. He's our collector for our waste. He is a credit to the company. Every month we look forward to seeing his friendly face. Keep up the good work!!

Reply from Citron Hygiene UK
Neil Lewis - credit to Citron Hygiene UK
We've had Neil as our Citron Technician for a year now & he is always polite, engaging, jolly & happy carry out his duties. Even after giving him permission to use our store as a cut through, he's always checks each time. It's a pleasure to see him when he comes in.
FatFace Foundation, Havant

Reply from Citron Hygiene UK
Dave Wardle
Dave Wardle is always polite and professional when he visits store

Reply from Citron Hygiene UK
Outstanding Service
Ian Lesner is polite, friendly and professional. Excellent at what he does. Definitely recommend.

Reply from Citron Hygiene UK
Dave is a lovely guy
Dave is a lovely guy, Always super friendly always arrives when expected

Reply from Citron Hygiene UK
Dave Wardle is always polite and…
Dave Wardle is always polite and friendly and we have no complaints

Reply from Citron Hygiene UK
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