City Removals Reviews 

679
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 22 reviews, reviewers overwhelmingly had a great experience with this company. Clients note that the professional moving team is exceptionally efficient, polite, and respectful, taking wonderful care of all personal belongings during relocation. The staff consistently arrives on time, maintaining a positive and helpful attitude that significantly reduces the stress of moving day. Furthermore, consumers highlight that the entire service, from initial quotations to final furniture reassembly, is executed with remarkable smoothness. Reviewers frequently recommend utilizing their comprehensive packing services and express complete satisfaction with how seamlessly every single detail is handled. Overall, individuals find the company reliable and trustworthy for handling major relocations without complications.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, frequently highlighting the professional and competent... See more

Staff

People report positive experiences with staff, describing them as a great team that is fast, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex and George were fantastic. They took care with all of our belongings, communicated clearly, worked efficiently and made us feel like everything was going to go well... and it did! Everything arri... See more

Rated 5 out of 5 stars

I couldn’t recommend City Removals enough based on our recent move from North to South London. They were so responsive when booking and organising our moving day, and extremely helpful. On the actua... See more

Rated 5 out of 5 stars

I cannot recommend City Removals enough! They are true professionals. They came with two (!) vans, which made it easier to find convenient parking near the house. I had a couple of precious (and heavy... See more

Rated 5 out of 5 stars

It was a great service. Highly professional and trained man. They really take Care of furniture and the property. Dismantled and reassembled any thing that required it to carry. Overall gre... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Piano Moving Service
  4. Shipping Company
  5. Storage Facility

Written by the company

City-Removals Ltd is a London based domestic and office removal company. A family-business with a passion for customer service, for fifteen years our highly experienced staff have helped people move into their dream home as well as move their businesses seamlessly too, and we offer a full range of relocation and packing solutions. We are proud BAR and FEDEMAC members. We are also a Which Trusted Trader and certified by Trading Standards. We stand by these hard won accreditations as well as by the hundreds of positive online reviews from customers who testify to our commitment to service excellence. For more information, give us a call or visit our website for a free no obligation home survey. Or get your mouse moving and connect with us online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

679 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(679)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Turned my relocation into a dream.

The guys turned up early and made our moving experience a lot less painful than I was expecting. The team was polite and friendly and loaded and unloaded so quickly. Even though we moved nearly 170 miles away, they turned up early to unload as well.
A real pleasure to have worked with them.
Really recommended....

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't be more impressed

I was really impressed with City Removals. First of all, they came back to me quickly after my initial enquiry, and arranged to review my property to get a better idea of costs and provide me with an accurate estimate. All costs were broken down so I knew exactly what I was paying for and there were no hidden charges.

On the day of the move, the team on time and were polite, efficient and speedy. I couldn't believe how quickly they packed everything away - including a piano which they brought down from a first floor effortlessly. They then moved me into my new property seamlessly and completed the task within 90 minutes. Everything was meticulously packed and handled with care. And boxes were labelled and placed in the correct rooms.

What I also loved was that I was only invoiced AFTER the move, so that I could ensure I was happy with the service.

I couldn't have asked for anything more and wouldn't hesitate to recommend them.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth moving experience from the…

Smooth moving experience from the beginning to end!
Nicola at the booking/service desk was so prompt and detailed with every single query - big or small.
Sylvio, Constantin & Mike were profession, friendly and considerate. Such a hard working team and nothing was too big an ask! Their smiles go a long way and they made the move a breeze!

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Flawless service

I've used their services 3 times in 3 moves (within London, within UK and overseas). They're the main reason I'm no longer anxious when organising my moves; always on time, helpful, reliable, professional and transparent.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Super Competitve and Amazingly professional

I recently had the pleasure of using City Removals for my move, and I cannot recommend them highly enough. From start to finish, the experience was nothing short of exceptional. The team were incredibly professional, efficient, and courteous.

Their price was close to the most competitive from such a professional company.

Scheduling the move was straightforward and hassle-free. The customer service team was responsive and helpful, answering all my questions promptly and providing a clear outline of the process. On the day of the move, the crew arrived right on time, fully equipped, and ready to work.

The movers handled all of my belongings with the utmost care, carefully wrapping and securing each item to ensure nothing was damaged during transit. They were extremely efficient, completing the move much faster than I anticipated without compromising on quality. The team was friendly and accommodating, going above and beyond to make sure everything was placed exactly where I wanted it in my new home. Dismantling beds even though I had dismantled a bed myself they were happy to reassemble.

What truly set City Removals apart was their attention to detail and commitment to customer satisfaction. They took the all of the stress out of moving and turned it into a seamless, pleasant experience. I felt confident and reassured throughout the entire process, knowing my belongings were in capable hands.

If you're looking for a reliable, professional, and dedicated removal company, look no further than City Removals. They exceeded all my expectations and made my move a breeze. Thank you, City Removals, for your outstanding service!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Made a long distance move easy

We had a very good experience with City Removals from our move to Scotland from London. From the initial video survey, we knew we were in safe hands. We were a little nervous using a new company, as we had previously used a larger firm for our house move. But, City Removals made us feel so at ease. We had to change some things along the way, before move date, but nothing was ever too difficult for the team.

On the day of loading, we had the packing service which was completed very quickly but not rushed. They were very thorough and walked through with me before they left, to make sure nothing was left behind.

On delivery day, up to Scotland, the team were courteous and efficient. They completed the delivery, leaving each box in its correct room, within a matter of hours.

We would highly recommend City Removals to anyone!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Impressed, highly recommend

We were very impressed with the care and speed of the packing service.
All arrived safely at destination and the furniture was disassembled, transported, placed in the right room and reassembled with great care.
The service was timely and the waiting time included in the quote worked out just fine.
We had a great communication with the crew on both packing and removal days.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend City Removals

I would recommend City Removals to anyone looking for a highly efficient packing and removal service. The removal team were fantastic and super speedy at packing all of our belongings up and then unpacking them at our new house, in exactly the places we wanted them to be put. No breakages at all which was a bonus!

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

5* house removal from London to Berkshire

We used City Removals to move the contents of a 4 bed house to Berkshire. They were extremely efficient and all items were well packed, artwork was slotted into special padded packages etc. so we had the confidence that our belongings were being well cared for. Packing was amazingly fast. Their price was significantly better value than most of the quotes we obtained. I wouldn't hesitate to use them again.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, curteous, worked like trojans, very smooth to organise and a reasonable price. All of these = 5 stars!

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable move. Moving made easier.

Impeccable move (within London). Great service professionally, and on a personal level very nice and polite people. Will use them again, and would greatly recommend them. Moving is stressful enough and CityRemovals have made it easier.
Antonio.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service and communication

We moved down to Dorset from London over a few days, and there was nothing that was too much trouble for the guys from City Removals. Nothing was broken, everything was done exactly as they said, there were crystal clear communications throughout, and an excellent 'can do' attitude from everyone involved in the move. We could not have been happier with the exceptional service.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

City removals were excellent

City removals were excellent, I cannot praise them highly enough. The team of six were polite, helpful and very professional. Nothing was too much trouble and they kept us informed and regularly checked with us that everything was ok. They made a slightly stressful and emotional day very much easier. I would definitely recommend!

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Take (almost) all the stress out of moving

City Removals and Storage have moved us twice now and I was just as impressed this second time as I was for the first move 8 years ago. I have also recommended them to lots of friends over the years who were also all very happy. City Removals were incredibly efficient and accommodating and took (almost) all of the stress out of moving! I cannot recommend their packing service enough - best money I have spent on this entire house move.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

The team was brilliant on the day

The team was brilliant on the day - as they said it would; it all happened like magic. Beds and wardrobes were dismantled and reassembled; numerous heavy boxes were repeatedly lifted up and down stairs. The team of 3 were polite, timely and careful. Considering the previous six months of purchasing trauma - I had a relatively relaxing day!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent removal firm

City Removals moved us on 27/11/23 from Surrey to Dorset. 3 lovely fellas, so efficient and hardworking and very mindful of our disabled daughter. I can honestly say they made a stressful day very easy. Very good price too. I would definitely recommend this firm. Thanks very much.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Top service.

Top service.
We have used City Removals to move our 3 bed house.
The packing was done one day before the dsy of the move.
The packers were very quick , polite and careful.
The following day it was the same story.
The crew was well mannered and very quick with taking everything out.
All our furniture was wrapped , dismantelled and moved with care.
Would not hesitate to reccomend.
Price wise we had 5 quotes and they came in the middle.

November 27, 2023
Unprompted review

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