I enjoyed the cruise overall. A few things that made it less than perfect was the smell…the lower air conditioned cabin smelled like a sewer. The upper level was nice but there was limited seating,... See more
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Review summary
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Everything turned out nicely with the exception of my personal table seating arrangement. I was seated under a unit of some kind that caused water condensation to drop on me. I was showered with liter... See more
Company replied
The cruise itself was fun. The information leading up to it was flat out wrong when it comes to the food. Dietary restrictions were important to my group and I was told that there would be signs on ea... See more
I see putting things in order properly ,the staff work for the benefits and interest of the company.I am so happy to contribute to this City Cruises because of professionalism and good reception.thank... See more
Company replied
Company details
- #81 of 83 best companies in Tour Operator
- #8 of 9 best companies in Cruise Agency
- #5 of 5 best companies in Cruise Line Company
- #28 of 30 best companies in Tour Agency
- #165 of 199 best companies in Travel Agency
- #35 of 48 best companies in Travel Aggregator
Written by the company
Set sail for an unforgettable sightseeing cruise or an iconic live cruise experience on the water with City Cruises. Choose from a wide assortment of dining cruises, sightseeing cruises, charter cruises, or corporate event cruises in the most exciting destinations across the U.S, Canada, and the UK. Any city is better when you experience it by boat, whether you’re cruising down the Thames looking at Big Ben or admiring the skylines of New York City or Chicago. A cruise is a spectacular way to commemorate special occasions and make memories you’ll cherish forever. The brand-new City Cruises Live series is bringing a new era of entertainment to waters across the U.S. with top acts and fantastic food. Are you looking to host an iconic corporate event? Make every work event special while floating past some of America’s most iconic landmarks. City Cruises lets you enjoy delicious food, stunning views, and memorable events in some of the world’s greatest cities, all delivered with top-notch service. If you want to stay on land for your sightseeing, City Experiences has you covered with a variety of walking tours and bus trips. No matter where the waves take you, City Cruises has a trip that’ll float your boat.
Contact info
United States
- citycruises.com
4.2
Great
2K reviews
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New Zealand travellers
We’re travelling from New Zealand and had a wee bit of trouble with online payment, I’ll called the team at City Cruises, nothing was a problem and was quickly sorted…Thanks, Andrew
February 12, 2026
Reply from City Cruises
Andrew Young,
We're happy to hear that our team was able to quickly sort out the online payment issue you encountered while traveling from New Zealand. Thank you for your positive feedback!
Timeless page is my title. I see putting things in order properly…
I see putting things in order properly ,the staff work for the benefits and interest of the company.I am so happy to contribute to this City Cruises because of professionalism and good reception.thanks
April 11, 2026
Unprompted review
Reply from City Cruises
Koroma ZA Isatu Teacher,
We're happy to hear that you appreciate our team's dedication to professionalism. We appreciate your positive feedback and are grateful for your contribution.
Reply from City Cruises
Arturo Andraka,
We're glad you found our service a great way to discover iconic places. Thank you for your positive feedback!
Fish and chips york
We had a nice hour and it was informative. However the fish and chips although warm were very greasy and you had to buy a hot drink if you wanted one. Think a drink should be included with the meal and if you wanted more then buy them.
Staff lovely
March 27, 2026
Reply from City Cruises
Carol Seddon,
We're glad you found the visit informative and that our staff were lovely. We appreciate your feedback regarding the fish and chips and the drinks policy; we'll consider this for improvement.
Very helpful staff
Very helpful staff. Professionaly run company. Good value for money.
January 24, 2026
Reply from City Cruises
James Salvage,
We're happy to hear that our staff was helpful and that you found our company professional and a good value. Thank you for your feedback!
Peter
City Experiences
Lovely afternoon
We thoroughly enjoyed our tea on the Thames. We upgraded to the priority seating and the view did not disappoint. (Also helped to have unusually clear weather). We also ordered champagne and wine (you can order on board you do not need to order ahead). We thought the food was very nice and filling! (Sorry had already had a few bites before picture). They accommodate dietary needs. The live guide was very entertaining and we could hear clearly. Our server was attentive and helpful on tea recommendations. My husband and son agreed it was a lovely outing.
April 7, 2026
Unprompted review
Reply from City Cruises
Mary Kay Payne,
We're happy to hear that you enjoyed your tea experience on the Thames! It's great to know that the priority seating and views, along with the food, guide, and service, made for a lovely outing. We appreciate your positive feedback.
Reply from City Cruises
S,
We are happy to hear that you found our service perfect and worth the money you spent. Thank you for your positive feedback!
100 stars
The cruise, the food and the vibes was great. We were 100% satisfied with our cruise.
August 31, 2025
Reply from City Cruises
Iesha,
We're happy to hear that you were completely satisfied with the cruise, food, and overall atmosphere. Thank you for your positive feedback!
We were so excited to surprise my…
We were so excited to surprise my mother in law for her 70th Birthday on brunch cruise. Then for no unknown reason I received an email that it was cancelled last minute! No explanation. Ruined our plans and had to think of something else to do! So frustrating. I will never book with this company again.
March 29, 2026
Reply from City Cruises
Leila Pierce,
We're very sorry that the brunch cruise was canceled at the last minute, especially for such a special occasion. We know how upsetting it is when plans are disrupted, and we appreciate your feedback. We'll look into what happened.
The service and the friendly staff, a very classy expirience. On time, the food is great, no complaints at all
The service and the friendly staff, Marion and Swan are great.
March 25, 2026
Reply from City Cruises
Cindy Rubi Estrada,
We're happy to hear that you enjoyed the friendly service. We appreciate you mentioning our staff!
They don’t have good drinks and the…
They don’t have good drinks and the music isn’t good either. Only Mexican music.
October 31, 2025
Reply from City Cruises
Ingrid Alvarado,
We appreciate your feedback and regret that our drink selection and music choices did not meet your expectations. We will consider your comments.
City cruises is very good and excellent…
City cruises is very good and excellent quality of service everyone in our family enjoying the cruise
March 7, 2026
Reply from City Cruises
Rosalina Diwa,
We're happy to hear that everyone in your family enjoyed the cruise and the quality of our service. Thank you for sharing your positive experience with us!
I love the city cruise
I love the city cruise ! The food & the music was great I will continue to come back to city cruise
January 10, 2026
Reply from City Cruises
Tyona Webster,
We're happy to hear that you loved the food and music on your city cruise! We appreciate your positive feedback and look forward to welcoming you back.
Fantastic experience!
Night and day difference from previous cruises with you, we would have gone more often if we knew how much your ships and food choices had improved
February 1, 2026
Reply from City Cruises
Samantha F,
We're so happy to hear that you noticed the improvements to our ships and food! Thank you for your feedback; we're thrilled you had such a great experience.
My server was excellent!
My server was excellent!
She definitely made the experience delightful!
January 24, 2026
Reply from City Cruises
Erica Knox,
We're happy to hear that our service made your experience so delightful! Thank you for your positive feedback; it means a lot to us.
Interesting cruise
Interesting cruise, with plenty of information from one of the hosts. All the staff were polite, professional and friendly.
March 28, 2026
Reply from City Cruises
Mr John Leedham,
We're glad you found the cruise interesting and informative. It's wonderful to hear that our staff's politeness and professionalism stood out to you. Thank you for your positive feedback!
Great experience and definitely recommended City Cruises.
Great experience and the company delivered as promised on the website.
January 27, 2026
Reply from City Cruises
Mr Dev,
We're happy to hear that you had a great experience. We appreciate you taking the time to leave us your feedback.
Reply from City Cruises
Jerome Johnson,
We're glad you enjoyed the crew, environment, and food. Thank you for your positive feedback; we appreciate it!
Reply from City Cruises
Miriam,
We're happy to hear that our service met your needs and addressed your concerns in a professional manner. Thank you for your positive feedback!
An afternoon excursion with our granddaughter
We really enjoyed our trip on the Sacramento River with City Cruises. Although the hour long experience was a short one it was a nice afternoon excursion with our visiting granddaughter. It would have been excellent had there not been a bit too much exhaust wafting through the main room for at least part of our trip. We were able to avoid it.
July 24, 2025
Reply from City Cruises
Joseph Weiss,
We're glad you enjoyed the Sacramento River cruise with your granddaughter! We appreciate your feedback regarding the exhaust fumes and are sorry that it impacted your experience. We'll look into this to ensure a more comfortable environment for everyone.
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