Truly professional service Great advice from Nurse re vaccines needed and risk assessment for area travelling to. Fully informed decision could then be made. Would 100% recommend using this clin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to make the appointment online and there was a good choice of dates and times to suit. I arrived a few minutes early but was seen straight away. The staff member that treated me was c... See more
Both the receptionist and nurse were very lovely to interact with. The nurse and the consultation were brilliant. Thoroughly reviewed the areas I was planning a trip to and gave me full advice how... See more
Company replied
I booked a last-minute chikungunya vaccination. The pharmacy website stated that it was available. However, upon arrival, I was first told that this was a mistake and that it was not available. When I... See more
Company replied
Company details
- Travel Clinic
- Community Health Centre
- Health Consultant
- Medical Center
- Public Health Department
- Self-Service Health Station
Written by the company
Your Trusted Travel Healthcare Provider in the UK - Expertise in Every Journey! With Over 150 Travel Clinics in London and Nationwide, We're Always Here When You Need Comprehensive Travel Health Services and Vaccinations.
Contact info
United Kingdom
- citydoc.org.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from CityDoc
Hello Matthew,
Thank you for taking the time to share your 5-star review.
We are happy to see that your appointment with us was very helpful and made the process quick and easy. We will make sure to pass this feedback on to the team.
Kind regards
Hannah
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City doc was efficient and friendly and…
City doc was efficient and friendly and informative
September 26, 2025
Reply from CityDoc
Hello Amanda,
Thank you for taking the time to share your 5-star review.
We are delighted to see that during your visit to us, your appointment was efficient, friendly, and informative. We will make sure to pass this feedback on to the team.
Kind regards
Hannah
The nurse we saw was brilliant and…
The nurse we saw was brilliant and explained all injections to us.
September 19, 2025
Reply from CityDoc
Hello Denise,
Thank you for taking the time to share your 5-star review.
We are happy to see you visit us. The nurse provided you with a brilliant appointment the injections were explained for your travel. We will make sure to pass this feedback on to the team.
Kind regards
Hannah
Reply from CityDoc
Hello Nigel,
Thank you for taking the time to share your 5-star review.
We are happy to see that your appointment with us was efficient and our nurse provided an informative appointment. We will make sure to pass this feedback onto the team.
Kind regards
Hannah
Excellent service
Excellent service from the Receptionist to the Nurse.
The Nurse was very professional, friendly and gave full and excellent advice.
September 26, 2025
Unprompted review
Reply from CityDoc
Hello Ian,
Thank you for taking the time to share your 5-star review.
We are happy to see that your appointment with us was professional, friendly, and our nurse provided you with excellent advice for your travels., We will make sure to pass this feedback on to the team.
Kind regards
Hannah
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Amazing, knowledgeable staff
Amazing staff. Knowledgeable nurses. Quick and smooth appointment.
September 23, 2025
Unprompted review
Reply from CityDoc
Hello Frank,
Thank you for taking the time to share your 5-star review.
We are very happy to see that our staff made your visit to us amazing, and our nurses provided a good appointment for you. We will make sure to pass this feedback on to the team.
Kind regards
Hannah
Reply from CityDoc
Hello Malcom,
Thank you for taking the time to share your 4-star review.
We are delighted to see that your appointment was efficient and our staff were friendly during your visit to us. We will make sure to pass this feedback on.
Kind regards
Hannah
Prompt uick appointment and service
September 11, 2025
Reply from CityDoc
Hello Sandra,
Thank you for taking the time to share your 5-star review.
We are happy to see that your appointment with us was quick and prompt. We will make sure to pass this feedback on to the team.
Kind regards
Hannah
Looking after
I was looked after by the staff very well as I am disabled the nurse did take care of me
September 12, 2025
Reply from CityDoc
Hello Javed,
Thank you for taking the time to share your feedback.
We are so happy to see that you were well looked after at your appointment with us, and we will make sure to pass this feedback onto the team.
Kind regards
Hannah
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Excellent
A great phlebotomist, quick results and very helpful staff.
Overall excellent experience.
Thank you!
September 12, 2025
Reply from CityDoc
Hello Narges,
Thank you for taking the time to share your 5-star review.
We are happy to see that your appointment with our clinic was quick and our staff were helpful during your visit. We will make sure to pass this feedback on to the team.
Kind regards
Hannah
very efficient and friendly and all on…
very efficient and friendly and all on time.
September 11, 2025
Reply from CityDoc
Hello Rosi,
Thank you for taking the time to share your 4-star review.
We are delighted to see that your appointment was efficient and our staff were friendly during your visit to us. We will make sure to pass this feedback on.
Kind regards
Hannah
Got my appointment at short notice so…
Got my appointment at short notice so was very happy and Ella was very professional, polite and helpful and I was impressed by the overall service.
Will definitely use citydoc again.
September 16, 2025
Reply from CityDoc
Hello Paul,
Thank you for taking the time to share your 5-star review.
We are happy to see that your appointment with us was professional, polite, and helpful, We will make sure to pass this feedback on to the team.
Kind regards
Hannah
All went well in the end
I booked a last-minute chikungunya vaccination. The pharmacy website stated that it was available. However, upon arrival, I was first told that this was a mistake and that it was not available. When I pointed out that the website said otherwise, the pharmacist went to speak to the manager. Fortunately, they were somehow able to organise the one dose I needed. So, all went well in the end.
September 16, 2025
Reply from CityDoc
Hello Victoria,
Thank you for taking the time to share your 5-star review.
We are happy to see your appointment with us a Bristol Redcliffe Hill was efficient and you were able to recieve your vaccine on the day of the consultation. We will make sure to pass this feedback on.
Kind regards
Hannah
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Reply from CityDoc
Hello Hazel,
Thank you for taking the time ot share your 4-star review.
We are delighted to see that your appointment was supportive and our staff were friendly during your visit to us. We will make sure to pass this feedback on.
Kind regards
Hannah
Super clean clinic
Super clean clinic, lovely informative doctor and nice reception staff.
September 9, 2025
Reply from CityDoc
Hello Jill,
Thank you for taking the time to share your 5-star review.
We are happy to see that your appointment with us was informative and our staff were lovely during your visit. We will make sure to pass this feedback on.
Kind regards
Hannah
Excellent service and spot on asvice
September 7, 2025
Reply from CityDoc
Hello Helen,
Thank you for taking the time to share your 5-star review.
We are happy to see that our clinic provided an excellent service and was able to provide good advice. We will make sure to pass this feedback on.
Kind regards
Hannah
Very quick and proffessional
September 7, 2025
Reply from CityDoc
Hello Chris,
Thank you for taking the time to share your feedback.
We are delighted to see that your appointment with us was very quick and professional, we will make sure to pass this feedback on.
Kind regards
Hannah
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Obviously knowledgeable, very helpful
Appointment without waiting. Very helpful. Everything over and done with in minutes.
Cannot recommend them enough.
September 11, 2025
Reply from CityDoc
Hello Wouter,
Thank you for taking the time to share your feedback.
We are happy to see that your appointment with us at Cambridge Fulborn was very helpful and everything, and we will make sure to pass this feedback on.
Kind regards
Hannah
Holiday to India Covered everything in detail
Covered everything in detail, exactly what I wanted.
September 5, 2025
Reply from CityDoc
Hello Robert,
Thank you for taking the time to share your 5-star review.
We are delighted to see that our clinic provided you with everything you needed for your travels to India. We will make sure to pass this feedback on.
Kind regards
Hannah
Shingles vaccination
I booked a shingles vaccination, travelled over 10 miles to the Rochdale Pharmacy only to be told they did not have the vaccine. I even tried several times to call the pharmacy to check they had the vaccine but no one answered the telephone.
September 13, 2025
Unprompted review
Reply from CityDoc
Hello Lesley,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your recent experience and completely understand how frustrating and inconvenient this must have been, especially after travelling such a distance. This is certainly not the level of service we aim to provide.
Please contact us at support@citydoc.org.uk
So we can investigate further, we’d like to ensure this is resolved for you as quickly as possible.
Kind regards
Hannah
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