City Energy Network Limited Reviews 

280
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the professional engineering staff for being extremely helpful, polite, and efficient during complex installations and emergency repairs. People also genuinely appreciate when workers arrive promptly, communicate clearly, and carefully clean up after completing their tasks around the property. However, some people mentioned frustrating issues with communication delays and difficulties getting hold of support teams when needing assistance. Others noted incomplete installation work, leaking pipes, or missing official certificates following the completion of the service. A few customers expressed deep frustration regarding prolonged delays and unresolved property damage issues left behind.

What people talk about most

Service

Reviewers highlight ambiguous experiences with the service provided, reflecting high disagreement among... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, responsiveness, and... See more

Customer service

People report ambiguous experiences with customer service, as opinions are heavily divided. Many reviewers... See more

Customer communications

Customers consistently note ambiguous experiences with contact, highlighting stark contrasts in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional work carried out by professional and helpful employees. I am really happy with the work carried out. They kept disruption to a minimum where they could. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Excellent engineering staff who worked diligently to replace an old, unusual gas meter. David and Ewan were also very friendly and they explained the details if the installation. The level and freque... See more

Company replied

Rated 5 out of 5 stars

Thanks to Gary and Mike for the works they did they were very informative and considerate to me and my property. Would definitely recommend them. Thanks to Gary and Mike

Rated 5 out of 5 stars

Gareth was very responsive with communication and he arrived on time. He identified the problem quickly, ordered the part and returned to complete the fix. A very satisfied customer!

Company replied


Company details

  1. Energy Equipment and Solutions

Information provided by various external sources

City Energy is on a mission to eradicate fuel poverty and reduce your energy bills. We do this by adopting the latest technology and by putting you - our customers - at the heart of everything we do. We source grant funding for heating, insulation and even flood defenses. We also offer a range of financial products to cover shortfalls between the cost of installing such things for you and the grants we can get or straight forward financing options. Have a look at our website for more information. City Energy Network Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA number is 718868. You can confirm our regulatory status on the FCA's register by visiting the FCA's website www.fca.org.uk or by calling them on 0800 1116768.


Contact info

3.6

Average

TrustScore 3.5 out of 5

280 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(280)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommendation for City Energy

I have had a really positive experience with City Energy. I found staff and contractors to be polite and efficient from my initial enquiry to the final installation. The electrician and loft insulation installer worked incredibly hard and were courteous and tidy.

Special thanks to Healey, Josh and the loft man (whose name I don't know!)

February 13, 2023
Unprompted review
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Rated 5 out of 5 stars

My experience with City Energy was good…

My experience with City Energy was good throughout from the start with the Inspection and then the Survey both of whom went through things with me to ease my mind with regards to the Solar PV Installation.
Once the installation team of Tim amd Ashley Bryant along with the other team member (sorry forgot his name) arrived and got started everything went extremely well and they were most helpful with aspects of the job and making things look right.
Good job well done guys (especially the installation team). Also would like to mention the office staff (Charlie) she was very nice and helpful.
Many Thanks Everybody.

February 15, 2023
Unprompted review
Rated 5 out of 5 stars

City Energy is a great company. I have had my solar panels installed…

I have had my solar panels installed recently. The service that I have received from City Energy has been fantastic! They were extremely helpful, patient and understanding throughout the process. The solar installation engineers are professional and very knowledgeable. The company itself made the contacts with me to ensure that I was happy with the work performed. When I have some questions I am free to phone them to ask. I feel valued customer. I am completely satisfied with what I got. I had a wonderful experience and I would highly recommend City Energy to anyone.

October 28, 2022
Unprompted review
Rated 4 out of 5 stars

City Energy Network team very helpful and friendly

Everyone i spoke to was very helpful and friendly. The couple issues that did come with the install of the solar panels were quickly sorted out. When i asked for more information i got answers straight away.
The installers City Energy used were a great team.
Would use again.

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

City Energy were very prompt at installing the solar panels, the installers worked quick and cleanly and explained how the system worked. They called regularly to update progress and afterwards to ensure there were no problems. Answered emails without delay. First class service

January 25, 2023
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Rated 4 out of 5 stars

Good company.

I found the company helpful and mainly efficient. All the workmen involved were very courteous and cleaned up after themselves.

January 17, 2023
Unprompted review
Rated 1 out of 5 stars

The most unreliable

The most unreliable, unprofessional, inefficient and extremely rude outfit I have ever come across. They were a total pain in trying to install solar panels under a government scheme for me.
To list their cowboy tricks, antics and highly annoying attitude would be to fill pages which this website won't allow.
DO NOT TOUCH EVEN WITH A BARGE POLE.

January 15, 2023
Unprompted review
Rated 5 out of 5 stars

Primarily Charlie

Primarily Charlie. Whatever you're paying her it's not enough. I was impressed that the whole job went to schedule with no problems of any sort. All the installers were polite and efficient.

January 26, 2023
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Rated 5 out of 5 stars

I had solar panels installed and right…

I had solar panels installed and right from the beginning the staff were helpful & pleasant and was able to talk me through everything that would happen. If they were unable to answer questions they would find out the answers & get back to me. I had thought I would have to wait a long while before they were fitted but within a short amount of time it was done. The guys who installed the panels were also very informative and pleasant. They did an excellent job. I would definitely recommend this company.

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

City Energy

First class installation of insulation,solar panels and heat pump paraphernalia.All the teams City Energy sent us were friendly,efficient and knowledgeable.Couldn't wish for a better experience.

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Very well organised company

Our installation was in 3 phases,and each went very smooth. The workmen were very careful in there work very polite and friendly. At eck phase of the work we were kept well informed by Charlie at the office, very nice girl who always looked forward to talk too. This is on company I can truly say I recommend. Thank you charlie and the lads.

February 3, 2023
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Rated 5 out of 5 stars

Professional, courteous, knowledgeable, helpful

We had solar panels and loft insulation fitted. Everyone was very professional and communication was excellent. The work was done on time, by professional, knowledgeable, courteous and friendly tradesmen.

I would wholeheartedly recommend this company.

December 1, 2022
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Rated 5 out of 5 stars

Solar panel installation. I am really delighted with my new solar…

I am really delighted with my new solar panels. They were installed quickly and efficiently by a knowledgeable, friendly and courteous installation team. The Customer service team were also excellent, keeping me well informed throughout the process. Many thanks City Energy Team- all much appreciated.😊

January 13, 2023
Unprompted review

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