This is a two-hour walking tour, no bathroom breaks or rest stops, so wear comfy shoes and check the weather. It was an incredible experience. Maddy is extremely knowledgeable and shares the area's hi... See more
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Back in September I took my brother to see Alcatraz while in San Francisco for medical testing. While on the island my brother had a grand mal seizure (not out of the usual for him, but scary none the... See more
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Online reservations were fairly easy to set up, and the website had very good information on how to get there, how early to arrive, etc. Personnel were quite knowledgeable and helpful as well. The Sta... See more
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We found all the staff we interacted with helpful and pleasant. We will definitely be back as our plans did not include enough time to see all we wanted to see. We definitely recommend spending the... See more
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Company details
- #68 of 82 best companies in Tour Operator
- #17 of 19 best companies in Cultural Tours Provider
- #12 of 15 best companies in Sightseeing Tour Agency
- #23 of 28 best companies in Tour Agency
- #137 of 198 best companies in Travel Agency
Written by the company
Explore the world by land or sea with an unforgettable City Experiences tour. Whether you hear the call of the water or want to keep your feet on solid ground, City Experiences has an adventure for you. Take a walking food tour with a menu of local flavors or cruise along stunning coastlines. Enjoy a dinner cruise on a yacht in San Francisco Bay or a stroll through Florence’s legendary art scene. Take an Ellis Island ferry to stand in the shadow of the Statue of Liberty, or see the jolly old London sights by bus and by river boat on the Thames. Our experiences are all about showing you the best of each of our destinations and are crafted to give you experiences to remember. Want something with a little more edge? Check out our day or night Alcatraz trips, where you’ll ferry from San Francisco to the unique historical National Park and explore the same hallways once traveled by the likes of Al Capone. And if you’re looking for water adventures, we’ve got you covered with City Cruises. A mist-shrouded Niagara Falls cruise, an exhilarating whale-watching excursion on Boston Harbor, a luxurious dining cruise, and more. No matter where you want to go, City Experiences has a trip that’ll stay with you.
Contact info
United States
- cityexperiences.com
4.5
Excellent
4K reviews
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Reply from cityexperiences.com
HENNRY K,
We appreciate your positive feedback and are glad you had a good experience with our product; thank you for your review.
Reply from cityexperiences.com
Thank you for your review! We’re thrilled to hear that everything was ideal and that you enjoyed your trip to Alcatraz. We hope to see you on another tour soon!
Reply from cityexperiences.com
Sujit,
We're happy to hear that your experience was stress-free. Thank you for your feedback.
Our trip to see the Statue of Liberty…
Our trip to see the Statue of Liberty and Ellis Island was great. My mom has some mobility issues and the crew were all extremely helpful and made sure getting on and off the vessel was safe and easier for her.
September 12, 2025
Reply from cityexperiences.com
Kim U,
We're glad you enjoyed your visit to the Statue of Liberty and Ellis Island. We appreciate your highlighting the crew's assistance with your mom's mobility; ensuring everyone's safety and comfort is important to us. Thank you for your positive feedback.
Reply from cityexperiences.com
Andrius ,
We're happy you had a very nice experience. Thank you for your feedback; we appreciate it greatly.
Safety concerns
Purchasing tickets, arriving, initial boarding and arriving at the statue all went smoothly. However, being that we got an early 9 AM ticket I did not realize that my whole day would be taken at this experience. After taking the ferry over to Ellis Island, I had no idea what would be in store for us waiting to get another ferry to get back to Manhattan. The line was extremely line long, in the sun and continually fairies hardly left anyone off, allowing for only a few people to get on. Unlike Manhattan and the Statue of Liberty, that had organized lines with supervising employees, Ellis Island was unsupervised in the line. As the line grew deeper and deeper and more crowded people started cutting in line ahead of others, and as each boat arrived, and everyone realized we were not going to get on the boat people started pushing, at one point I needed to get out of line to use the restroom and when I did, I saw a group of employees standing in under an umbrella chatting away. I was very angry because they should have been spread out, monitoring the crowd. At one point in the line after being in it over an hour indirect sun during the month of July, two women had to sit on the ground, and people share them with maps, etc. that is unacceptable and unsafe your company should provide a shade cover and have more employees with supervision to make sure that those employees are doing their job. That was dangerous. When our group approached the front of the line waiting for the next boat, you could hear the stress in the employees voices because they could feel attention in the pushing in the line. They were stating that if everyone didn’t stop pushing, they would be unable to load the boat. This is completely the fault of your company. And my whole trip to New York I did not experience anything like this on any of the activities I purchased. By the time my family got back to Manhattan at 4 PM. We missed our next event and we’re so tired and thirsty and sunburned that our day had to be cut short. We had to go back to our hotel to rest and begin to feel better.
July 11, 2025
Reply from cityexperiences.com
Megan Mitchell,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered during your visit to Ellis Island, and we completely understand how frustrating and exhausting this must have been for you and your family.
While we’re glad to know that your initial experience — including ticketing, boarding, and the Statue of Liberty portion — went smoothly, we regret that the return process from Ellis Island caused such discomfort. July is the busiest time of year for Statue Cruises and the National Park sites, which can unfortunately lead to longer wait times, heavier crowds, and less shade availability than usual.
Please note that the ferry operations and on-site crowd management are overseen by the National Park Service and the official ferry operator, which means some aspects such as line supervision and staffing are outside of our company’s direct control.
That said, we completely agree that the experience you described should be improved. We’ve already shared your feedback with our partners and site management to encourage better queue organization, shade coverage, and crowd supervision during peak periods.
We sincerely apologize that your visit did not meet expectations and that it impacted your day in New York. Thank you for bringing this to our attention, and once again, we apologize for the inconvenience.
Amazing time
October 29, 2025
Reply from cityexperiences.com
Thank you for your review! We’re thrilled you had an amazing time and hope to welcome you on another tour soon!
We had a great time.
We had a great time. It’s my dream to see Statue of Liberty and I saw her so near . It’s smooth and love there souvenirs shop
October 11, 2025
Reply from cityexperiences.com
Caren,
We're happy to hear that you had a great time and that you enjoyed seeing the Statue of Liberty up close. We appreciate you mentioning our souvenirs shop!
Everything was so easy to do even for…
Everything was so easy to do even for me from Europe and not very young.
July 13, 2025
Reply from cityexperiences.com
Erika Furlan,
We're happy to hear that our services were easy to use, regardless of location or age. Thank you for your positive feedback; we appreciate it.
Great Summer-Cruise to the Lady
Friendly service, nice poeople, perfect weather and in my case, going up to the crown with that incredible view, absolutely perfect.
August 8, 2025
Reply from cityexperiences.com
Stemmildt,
We're happy to hear that you enjoyed the friendly service and perfect weather! It's wonderful you found the crown view incredible. Thank you for your positive feedback!
Reply from cityexperiences.com
Sydney Watkins,
We're happy you enjoyed the organization and the views. Thank you for your positive feedback; we appreciate you taking the time to share.
It’s Very good
March 18, 2025
Reply from cityexperiences.com
Guest,
We're happy you enjoyed it! Thanks for your feedback; it means a lot to us and our team.
All team was incredible and pleasant
All team was incredible and pleasant. It was a wonderful experience.
September 8, 2025
Reply from cityexperiences.com
Abdelatif Benkhira,
We're happy to hear that our team's service made your experience so wonderful and pleasant. Thank you for sharing your positive feedback with us!
Do not use these people!!!
Do not use these people!!!
Arrived just before our pre-booked time and waited in line only to be told when we got to the front that we needed to go back in half an hour to queue up again.
Toilets were disgusting too.
May 4, 2025
Reply from cityexperiences.com
Graeme Elliott,
We appreciate you taking the time to share your experience. We're sorry that the wait and restroom conditions did not meet your expectations. We'll address these issues to improve our service. In regards to having to queue up again, we cannot take guests earlier than the time they are allocated so you would need to return at time of booking.
Good trip out to see the Statue of…
Good trip out to see the Statue of Liberty.Food and drinks available plus toilet facilities on the ferry.When your on Liberty island you can take as long as you want as there are ferries going back to the main land on regular intervals. The views from the island out to Manhatton are really good plus you are close up to the Statue aswell.
Highly reccomended.
October 20, 2025
Reply from cityexperiences.com
Ian,
We're glad you enjoyed your visit to the Statue of Liberty! It's great to know you appreciated the ferry amenities, the island views, and the flexibility to explore at your own pace. Thank you for your recommendation!
All went great
All went great - nice service, lines looked long, but the waiting time was fine
June 6, 2025
Reply from cityexperiences.com
Mrs KB,
We're happy to hear that you had a nice experience, and we appreciate your feedback regarding the waiting time. Thank you!
Reply from cityexperiences.com
MIROSLAV POLAKOVIC,
We're happy to hear that you found ordering and tracking easy. Thank you for your positive feedback; it means a lot to us.
Reply from cityexperiences.com
abdulnaseer kw,
Thank you! We’re happy to hear you had a good experience.
Reply from cityexperiences.com
Christine Traks,
We're glad you found our staff friendly and professional. Thank you for your positive feedback; we appreciate it!
easy booking for online ticket and…
easy booking for online ticket and flexible to take a cruise to liberty island.
September 13, 2025
Reply from cityexperiences.com
claire,
We're happy to hear that you found booking online easy and appreciated the flexibility for your cruise to Liberty Island. Thank you for your feedback.
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