City Parking Reviews 

785
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the parking locations are exceptionally convenient for visiting local theaters, hospitals, and busy city attractions. Many people also appreciate the helpful staff members who provide prompt and efficient service during daily vehicle drop-off and pick-up. However, some customers also noted experiencing frustratingly long wait times when retrieving their cars during busy evening hours. A few reviewers expressed strong dissatisfaction regarding unhelpful customer service, unexpected extra fees, and rude staff behavior during disputes. Several people shared difficulties with tight garage spaces and narrow driveways that made navigating the parking areas challenging.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, highlighting both highly frustrating encounters... See more

Service

Customers had ambiguous experiences with service, reflecting a wide split in opinions. On one hand, some... See more

Location

People report ambiguous experiences with location, noting both praise and frustration. On one hand, many... See more

Price

Consumers find price to be ambiguous, with highly mixed experiences regarding rates and fees. Many reviewers... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration and poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more

Rated 4 out of 5 stars

Overall, good service. Only thing is they seem short-staffed. When I arrived, there was no attendant to be found, I had to honk my horn before somebody emerged. And when I came back to pick up the car... See more

Rated 4 out of 5 stars

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.

Rated 4 out of 5 stars

When I reached door was closed, then I had to call them to open, but the person said there is no space available, even though I had a reservation I had to explain him that I made reservation throu... See more



Contact info


3.6

Average

TrustScore 3.5 out of 5

785 reviews

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3.6

All reviews

(785)

106 reviews in the last 12 months

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Rated 1 out of 5 stars

Admin is rude

People in the garage are generally fine. Front office admin a bunch of rude scammers. If something goes wrong watch out... They won't help you and don't care.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Easily the worst garage we've ever…

Easily the worst garage we've ever used.
- Poor attendant always on his own
- 80% of the time car is not ready
- They just decided to charge 30% more and did not provide advance notice (mail with bill arrived when direct debit had already been done) violating FTC (and other) rules.
Been a customer for 4+ years.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

City Parking Lenox Hill

Parking proximity to MSK and the choice to make an on-line reservation for up to 12 hours or more. Also, when there was wrongful information given to me, the Manager was able to give me the correct information so that I could be able to contact City Parking Customer’s Service to resolve my matter.

May 1, 2025

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