City Parking Reviews 

I am frustrated by a lack of response from customer service - after repeated follow ups.

Great location and staff. Easy access in and out on a weekend

City parking is really good at refunds at least if their lots are full. Super responsive.

Do Not Book with SpotHero
Our $15 parking reservation became $55 in reality. Undisclosed “oversized” vehicle and “late” charges made this parking experience far more expensive than the open market.

Yall still owe me $15 from last week when I paid for parking and was told there’s no space leave and get a refund, smh

The person who was dealing with me was too rude.

Always helpful, always respectful, always careful with the car. Reasonably priced.

Manager always says they are full no matter what time you arrive.

I literally took photos of my car on dropoff and pickup, they put a large dent in the door, and then even after I got three local estimates, they wouldn't come close to matching even the lowest estimate. Avoid at all costs. The manager is a good guy, but their employees are incompetent and their claims department is crooked.

I had a reservation for 1 PM which should have left ample time to make my 1:30 appointment at MSK. When I arrived at my reservation time I was told they had no space for me and told me to wait across the street. Meanwhile car after car arrived trying to enter the garage creating a huge jam because this location has just one narrow driveway for both entrance and exit. After 30 stressful minutes for me I finally got in at 1:29. After this experience I will use other options several blocks away from my destination, rather than return to this lot which is conveniently located right next to the hospital.

Prepaid for spot but was turned away by abusive and threatening attendant who was screaming at us in Spanish to leave because lot was apparently full. Another prepaid customer arrived just after us and received same treatment. Attendant was unhinged and offered no explanation or refund and physically blocked car. No one answers telephone number. Disputing charge with credit card company.

Many thefts at City Parking locations due to lack of security, negligence, broken cameras, ease of access, little company HQ care. DO NOT PARK AT THEIR LOCATIONS.

The parking attendant was professional and courteous. This is the first time I have used the QR code here, and he made the process seamless and easy.

Easy, fast and cheap.

Employees are always very friendly, very fast, and accommodating. Garage has always been very careful with my vehicle.

Clean, safe, easy in and out access.

The location at 359 W. 49th st City Parking- Worldwide Plaza Garage, LLC near Times Square is horrible! I prepaid for parking. And when I went to get my vehicle they said I owed an extra $10 because I have an suv. The attendant didn’t say this when they took my car, it wasn’t posted anywhere in the area where the cars are dropped off, nor was it stated when I purchased my pass online. I told the “manager” I didn’t have any cash and my phone was dead so I couldn’t use Apple Pay and he told me to go out and find it. Mind you my vehicle fit in a standard parking spot so why are they charging extra when no extra space is needed? SCAMMERS!!!

Terrible experience when collecting our car. We had an infant and two young kids, and needed under 5 minutes to secure them in car seats and set up navigation. The staff member shouted at us, locked the garage, and threatened to call the police—refusing to listen when we explained we were ensuring our children’s safety. His aggressive behavior frightened our kids and left us very upset. Completely unacceptable.

I received excellent service

Very nice
Easy to find