Civitatis Reviews 182,888

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I booked my FREE walking tour of Edinburgh and wasn't really sure what to expect from a FREE tour but I was absolutely delighted and would highly recommend it to other visitors to Edinburgh. My walkin... See more

Rated 4 out of 5 stars

Both guides were knowledgeable and enthusiastic but we felt that it was sometimes difficult to understand. It might be helpful for the guides to check that people were able to follow what was being sa... See more

Rated 5 out of 5 stars

Our tour of Bogotà was great! Our guide Angelica explained a lot of the history and culture of Bogotà and Colombia in general. She spoke clearly and was a good storyteller all around. We appreciated t... See more

Rated 5 out of 5 stars

Today I visited Capadoccia with Erdi. It was a wonderful experience. He told me the story and gave me information of the cities we visited, masking the visit more interesting. He speaks fluent English... See more

Company details

  1. Tour Agency

About Civitatis

Written by the company

Civitatis es la compañía líder en reserva online de visitas guiadas, excursiones y actividades en español en todo el mundo, con más de 97.000 actividades en más de 4.200 destinos internacionales.

Apasionados, competitivos y muy orientados en facilitar al cliente las mejores experiencias, desde su nacimiento en 2008, más de 40.000.000 clientes han llenado su viaje con Civitatis.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

183K reviews

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Rated 5 out of 5 stars

Excellent experience

A positive experience thanks to all the interesting facts about Budapest the guide shared. The tour was pleasant and with plenty of time to admire the city's beauty.

February 22, 2026
Rated 4 out of 5 stars

Good experience

Good experience, nice local guide! The group was a bit too large at the time I selected (13:30). It is a 2 hours walking tour so I do not recommend for younger kids.

February 21, 2026
Rated 5 out of 5 stars

Highly recommended tour of Bogotà

Our tour of Bogotà was great! Our guide Angelica explained a lot of the history and culture of Bogotà and Colombia in general. She spoke clearly and was a good storyteller all around. We appreciated the tour because if we had visited the same place without knowing the history behind them we would have missed some very important information about the capital of Colombia and its people and history. Muchas gracias!

February 16, 2026
Rated 1 out of 5 stars

No vas a ver ni un monumento. Una farmacia si. No me gusto la excursion

No me gusto la excursion. No era lo que se anunciaba.

February 17, 2026
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Reply from Civitatis

Hola Ana,

Gracias por compartir tus comentarios con nosotros.

Antes que nada, te pedimos disculpas por cualquier inconveniente que hayas podido experimentar. En Civitatis, nos esforzamos por ofrecer las mejores experiencias posibles a nuestros usuarios, y lamentamos no haber cumplido con tus expectativas.

Sin embargo, con la información que nos has proporcionado, no hemos podido localizar ningún incidente asociado a tu caso. Si lo deseas, puedes contactar con nuestro Servicio de Atención al Cliente a través del formulario de ayuda en nuestra página web para que podamos revisar tu caso con más detalle.

Estaremos encantados de ayudarte.

Gracias de antemano por tu tiempo y paciencia.

Rated 2 out of 5 stars

Paid extra for “luxury” still had to pay for heating

We were satisfied with the general organization of the Sahara trip, but what happened with transport and the “luxury” desert camp was completely unacceptable.
We traveled in February, when mornings and nights are very cold. The van used for transport had no heating at all. It was freezing inside, and we had to sit in winter jackets for hours every morning until the sun warmed the van from outside. My legs were literally freezing after those rides. This is basic comfort and safety, and it should be guaranteed.
The biggest disappointment was the so-called “luxury” desert accommodation, for which we paid an extra about €50 per person. There was no heating in the tent. When we told reception that the AC/heating was not working, they told us: “You are traveling with this agency, and your package does not include AC.”
So we were forced to pay an extra €40 just to have heating during the night.
This is not “luxury.” This is misleading and dishonest. If you sell a luxury desert tent in February, heating should absolutely be included in the price — not charged as an extra after arrival. That feels like a scam, and it is embarrassing for both the agency and the camp.
If you book this trip, make sure you ask in writing exactly what is included, because the advertised “luxury” option may not be what you think.

February 18, 2026
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Reply from Civitatis

Hello,

thank you for your reply.

Our local team makes sure to provide the best possible experience for all participants. We apologize for any lack of organization that may have occurred during the activity. We have taken note of the impressions with the intention of improving, also in the organization of the service.

We remain at your disposal.

Rated 1 out of 5 stars

The guide didn't show up for the…

The guide didn't show up for the appointment. The group waited almost an hour for the management to confirm that the city tour was canceled.

February 15, 2026
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Reply from Civitatis

Hello,

thank you for your comments.

We regret that the tour was cancelled. We have taken note of this to prevent it from happening again.

We remain at your disposal.

Rated 5 out of 5 stars

Fabulous Tour

I absolutely loved the historical tour guide of Lisbon. My tour guide was a wonderful and funny young girl. Her English was impeccable. I would repeat more tours in the future.

February 15, 2026
Rated 5 out of 5 stars

A lovely walk with a great guide

A really interesting walking tour of Seville with Ramon! We met at Setas de Seville and he took us all around the city in around 90 mins. He explained a lot of history, and gave us a list of bars and restaurants. We really enjoyed this tour, and it helped us to plan the rest of our trip in Seville.

February 13, 2026
Rated 5 out of 5 stars

It was very interesting …

It was a very interesting experience because the guide, Giovanni, was great, helpful, and knowledgeable. We took a tour of Madrid's felt to get a general overview. He also gave us ideas for where to go to eat.

February 13, 2026
Rated 5 out of 5 stars

A good surprise

2 different bookings were done through Civitatis: an airport transfer and a day tour. On both, the outcome was positive. Clear information and instructions were a plus.

February 2, 2026

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