Very happy with product and advice. But I think that you should remove the trade price from public viewing. Also I would have preferred an accurate stock holding on the internet so we could plan th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery... See more
Company replied
The product is excellent and looks amazing when installed by a professional. The delivery time was longer than expected and held up our building plans; however, the quality of the product made up for... See more
Company replied
Every staff member I spoke to were very helpful & professional. They helped us ever so much from our questions to ordering to delivery The delivery was well organised via texts & phone call. The pro... See more
Company replied
Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.3
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m a returning customer
I’m a returning customer, they are very helpful and the website is very easy to use, it also calculates exactly what you need. Customer services were extremely helpful when contacted.
May 27, 2026
Reply from Cladco Profiles® Ltd
Good morning, Debra,
Thank you so much for your 5-star review. It's always great to hear from returning customers and we're glad that you had positive experiences on each occassion.
If you need anything else, please let us know. We look forward to welcoming you back in the future.
Kind regards,
Cladco Profiles®
I never received the promised samples
I never received the promised samples. Another firm had them with me next day and an order was delivered a week later. Postage was free on purchases over £1000 and they give a 25yr warranty.
Poor service on your part and your delivery is extortionate.
May 26, 2026
Reply from Cladco Profiles® Ltd
Good morning, Mary,
Thank you for your review. We're sorry that your samples didn’t arrive as expected and understand that this ultimately led to you choosing an alternative supplier.
Our samples are dispatched via a third-party courier, and while they normally arrive promptly, delays can unfortunately occur.
In terms of delivery costs, we appreciate that different suppliers take different approaches. Our charges reflect the specialist transport required to deliver the long, heavy building materials we supply safely across the UK.
While we're sorry we weren't able to earn your business this time, we appreciate you taking the time to share your feedback.
Kind regards,
Cladco Profiles®
Would have been a 5 star but getting an…
Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery, this never happened. Other than that Cladco did well on the 2 occasions I used them
May 12, 2026
Reply from Cladco Profiles® Ltd
Good morning, Doug,
We apologise for the unexpected bank holiday delivery and the lack of communication from the third-party carrier. We will raise this with our team and appreciate your feedback.
We hope to welcome you back in the future.
Kind regards,
Cladco Profiles®
Had great help from their advisors
Had great help from their advisors. Delivery driver actually did put the decking where I asked on my driveway.
May 26, 2026
Reply from Cladco Profiles® Ltd
Good morning, David,
Thanks for the 5-star review! It's always great to hear positive feedback from customers about our staff. We hope you're pleased with your purchase.
If you need any further assistance, please let us know.
Kind regards,
Cladco Profiles®
easy to order and a great range of…
easy to order and a great range of styles and sizes. Quick delivery. Easy to fit and great quality. Loving the transformation outcome. Easy to fit.
May 23, 2026
Reply from Cladco Profiles® Ltd
Good morning, Jonathan,
Thank you for your review. We are so glad to hear you found our ordering process easy and enjoyed the wide range of styles and sizes. We appreciate your kind words about the quick delivery and quality.
Kind regards,
Cladco Profiles®
Ordered samples did not arrive…
Ordered samples did not arrive contacted cladco was told that order would be checked or resent. Not received at appropriate time. Now away so ca only assume some may have arrived
May 26, 2026
Reply from Cladco Profiles® Ltd
Good morning, Derek,
Thank you for your review. We’re sorry to hear that your samples didn’t arrive as expected.
Samples are sent via a third‑party courier and, while they usually arrive promptly, delays can occasionally occur.
We’re sorry for the inconvenience caused, especially as you were due to go away. We hope the samples have since arrived safely, but if you still require any assistance, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles®
quick services
quick services
and getting samples, gives a good idea for making correct decisions and choices
May 23, 2026
Reply from Cladco Profiles® Ltd
Good morning, Kanti,
Thank you for your review. We hope you find the samples useful in choosing the right product for your project.
If you have any questions or need any support, please let us know.
Kind regards,
Cladco Profiles®
Delivery service was unacceptably poor
Delivery service used contacted me once only with a single text telling me what date the delivery would be made. Which was delayed from the expected delivery time. I could not contact them to change. the date. had no record of who they were and when they would arrive on the day. when the delivery was made it was short on the number of parts I ordered and there was an expectation that I should help the guy unload the truck. Extremely poor.
May 22, 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Peter,
Thank you for your review. We're sorry to hear that parts of the delivery process didn't meet your expectations.
We appreciate that the delay and limited communication from the delivery company were frustrating. Your comments regarding delivery notifications and the ability to contact the haulier will be passed on for review.
In terms of unloading, our deliveries are made on a kerbside basis, as outlined in our delivery policy. Drivers will always do their best to assist where possible, but customers should be prepared to receive goods at the kerbside and make arrangements beyond that point if required.
We're also sorry to hear your order was not complete on arrival. If this hasn't already been resolved, please get in touch with our Customer Support team, who will be happy to look into it for you.
Thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
It’s been fitted 2/3 1 board has split…
It’s been fitted 2/3 1 board has split terrible staining on some boards contacted cladco blamed it on the fitting and the maintenance even though it’s been power washed every 4 months customer service terrible and warranty not worth the paper it’s wrote on if that the case about fitting wrongly why haven’t all the boards split and why haven’t you said anything about the staining 🤔
All the other complaints on here about your company it’s always somebody else’s fault no accountability
June 19, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Mark,
Thank you for your review. We're sorry to hear you're unhappy with your decking.
Having reviewed the images provided, our Customer Support team found that the split board appears to be related to the installation method rather than a manufacturing fault. As outlined in our installation guidance, where two boards meet, both ends must be fully supported by double joists and secured independently to allow for natural expansion and contraction. Based on the information available to our Customer Support team, the issues reported were not found to be the result of a product defect.
We appreciate that this was not the outcome you were hoping for, but thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
Excellent product and great service at…
Excellent product and great service at pickup point
May 24, 2026
Reply from Cladco Profiles® Ltd
Good morning, Pete,
Thank you for your 5-star review. We're delighted to hear how pleased you are with your purchase. We also appreciate the feedback about the collection service.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Kevin,
Thank you for your 5-star review. If you need anything else, please just let us know.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, John,
Thank you for your 5-star review.
Kind regards,
Cladco Profiles®
Excellent service from Cladco
Excellent service from Cladco and some great products. I found the whole experience of ordering cladding simple and straightforward. The website is easy to navigate and has all the information you need. Once I'd made my order, delivery was exactly as I requested. Access is difficult for our house and Cladco sent a smaller vehicle and the driver was really helpful, so unloading was quick and easy. Perfect all round.
May 22, 2026
Reply from Cladco Profiles® Ltd
Good morning, Mark,
Thank you very much for taking the time to share your experience. It's great to hear how easy you found the ordering process, and it's always nice to hear positive comments about our drivers. Thank you.
If you need anything else, be sure to let us know.
Kind regards,
Cladco Profiles®
Prompt and courteous service
Prompt and courteous service. Only observation is that the delivery included an extra sheet, which was aimed at protecting my actual order. Whilst this is a nice gesture, it would have been good to know this at the time of ordering. For the intended job the 'extra' sheet could have been used, reducing the number actually ordered and paid for. In the event the extra sheet was simply disposed, an unnecessary waste
May 11, 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Clive,
Thank you very much for your thoughtful review. We're pleased to hear you found the service efficient and courteous.
We also appreciate your comments regarding the additional sheet. In some cases, we include a matching profile sheet to help protect the ordered materials during transport and reduce the risk of damage in transit. As every order, route and delivery condition is different, the protective sheet can sometimes pick up marks, dents or other damage itself, which means it wouldn't always be suitable for use as part of a project.
We understand your point that it wasn't clear why the additional sheet was included, and we're sorry for any confusion this caused. We also appreciate your feedback regarding waste and communication, and we'll pass your comments on to the relevant team.
Thank you for taking the time to share your experience.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Ian,
Thank you for your 5-star review. It's great to hear you were pleased with your order.
Kind regards,
Cladco Profiles®
Really easy to order
Really simple to use planning tool to get the correct amount of sheets and fixtures and fittings. Quick and professional delivery too
May 19, 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you very much for the 5-star review - we really appreciate the feedback. It's always nice to hear from customers that find our online calculator helpful!
Good luck with your installation.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for taking the time to leave your review. We're sorry about the damage to the boards, but it's great to know we were able to handle the matter quickly.
If we can be of any further assistance, please just let us know.
Kind regards,
Cladco Profiles®
Good product quality
Good product quality. Easy to deal with. Delivery driver was brilliant and helpful .would use again .
May 16, 2026
Reply from Cladco Profiles® Ltd
Good morning, Vicki,
Thank you very much for your 5-star review. It's great to hear you were pleased with the product. We also appreciate your feedback on our helpful delivery driver - it means a lot.
Kind regards,
Cladco Profiles®
Helpful and polite sales staff; excellent quality
Helpful and polite sales staff. Given measurements for the roof turnaround for the quote was within hours and quantities were correct. Delivery driver was skillful; carefully lowering the load onto the drive with access restricted by trees and fencing. Quality of product is excellent and easy to put up after watching YouTube videos on how to.
May 17, 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Ash,
Thank you for your kind review. It's great to hear how pleased you were with the levels of customer service provided by our team, from Sales to our helpful driver.
We really appreciate the feedback and wish you luck with your project! If you need any further assistance, please let us know.
Thank you.
Kind regards,
Cladco Profiles®
Highly unprofessional business!
Ordered online for a collection in Andover, rang 2 days before to make sure the order would be ready and what would be an ideal time to go, this all went well. The issue was with the yard staff, they explained they would get to me once a couple of lorries had been loaded again I had no issue with this I waited for nearly 1•5 hrs no contact from any staff with an update and for long periods there was no one to be see! During this time 2 other people arrived and were loaded. I finally went to the main office as nobody was around when I returned less then 5 minutes late the pallet had been loaded on my trailer over straps and again nobody to be seen. It’s so unprofessional and unsafe to leave a member of the general pupil in the yard with no supervision! I thought supporting a local business was the right thing to do but can’t recommend this company at all.
May 19, 2026
Reply from Cladco Profiles® Ltd
Good morning, Gary,
Thank you for taking the time to provide your feedback. We’re very sorry to hear about your recent experience.
The situation you’ve described isn’t the level of service or organisation we aim to provide at Cladco, and we appreciate you taking the time to highlight it. Your comments have been passed on to the relevant teams, so this can be reviewed, particularly around communication and supervision within the yard.
Thank you again for bringing this to our attention.
Kind regards,
Cladco Profiles®
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.