Very happy with product and advice. But I think that you should remove the trade price from public viewing. Also I would have preferred an accurate stock holding on the internet so we could plan th... See more
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Review summary
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What people talk about most
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Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery... See more
Company replied
The product is excellent and looks amazing when installed by a professional. The delivery time was longer than expected and held up our building plans; however, the quality of the product made up for... See more
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Every staff member I spoke to were very helpful & professional. They helped us ever so much from our questions to ordering to delivery The delivery was well organised via texts & phone call. The pro... See more
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Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.3
Excellent
9K reviews
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Great product and exceptional customer…
Great product and exceptional customer service, I highly recommend Clasco
May 11, 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you very much for taking the time to leave your review. It's always great to hear positive feedback about our products, and we always appreciate feedback around our service.
We look forward to welcoming you back in the future!
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good afternoon, Terence,
Thank you very much for your review. We're glad to hear you were pleased with your sample.
If you have any questions or would like to discuss the product with our team, please get in touch - we're happy to help.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your review. It’s lovely to hear the delivery driver made such a positive impression and was happy to go the extra mile to help out.
Kind regards,
Cladco Profiles®
Easy to order and get prices quoted…
Easy to order and get prices quoted delivered as agreed 👍
May 12, 2026
Reply from Cladco Profiles® Ltd
Good morning, David,
Thank you for your 5-star review. We’re pleased to hear you found the ordering process straightforward and that your delivery arrived on schedule.
If you need anything else, please let us know.
Kind regards,
Cladco Profiles®
I ordered some cladding samples
I ordered some cladding samples, but unfortunately they never turned up.
May 12, 2026
Reply from Cladco Profiles® Ltd
Good morning, Dominic,
We’re sorry to hear your cladding samples haven't arrived. We use third-party couriers for sample deliveries, which allows us to continue offering samples free of charge, though delays can occasionally occur in transit.
If they still haven't arrived, please contact our customer services team so they can look into this for you, or alternatively, you’re welcome to place another sample order through our website.
Kind regards,
Cladco Profiles®
Excellent service & product
Every staff member I spoke to were very helpful & professional. They helped us ever so much from our questions to ordering to delivery
The delivery was well organised via texts & phone call. The product is good quality & heavier than other decking we had seen before hand this also backed up by our fitters
May 28, 2026
Reply from Cladco Profiles® Ltd
Good morning, Paul,
Thank you for your kind review. We’re really pleased to hear our team were helpful and professional throughout your order, from answering your questions to arranging delivery. It’s also great to know the delivery updates kept everything well organised and easy to follow.
We’re delighted you’re happy with the quality of the decking too. Thank you for choosing us.
Kind regards,
Cladco Profiles®
Great response to enquiry
Made an enquiry about Composite Decking, as getting quotes for a new patio, and promptly received sample pack as ordered, along with other product information.
Impressive product in high quality pack, followed by helpful no-pressure Email response from sales representative.
Informed decision to engage a contractor to fit this, and place an order.
May 11, 2026
Reply from Cladco Profiles® Ltd
Good morning, Gary,
Thank you for taking the time to leave such lovely feedback - we really appreciate it.
It’s great to hear the samples and additional information helped you feel confident moving forward with your project, and we’re pleased the process felt helpful and pressure‑free throughout.
We hope everything goes smoothly with your installation, and if either you or your contractor has any questions along the way, please don’t hesitate to get in touch with our team.
Thanks again.
Kind regards,
Cladco Profiles®
Product itself was as described and…
Product itself was as described and delivered within timeframe provided. I had couple of questions about installation and phoned them in after placing an order for nearly 2k. the guy on the phone said "yeah" , "yhy" and "ok" in that order after which he promptly hung up. I had to look for all info on forums with limited internet access.
April 22, 2026
Reply from Cladco Profiles® Ltd
Good morning, Darek,
Thank you for your review. We’re pleased to hear the product arrived as described and within the expected timeframe, but we’re sorry to read about your experience when contacting us for installation advice.
It certainly wouldn’t be our intention to end a call abruptly, and it’s possible there was a technical issue or the call disconnected unexpectedly. Either way, we apologise that you were left without the support you were looking for.
For future reference, we also have installation guides and technical resources available on our website, along with support via our live chat tool and email at info@cladco.co.uk. Our team is always happy to help talk through any questions you may have.
Thank you for bringing this to our attention.
Kind regards,
Cladco Profiles®
Customer service not great
Customer service not great! £192 delivery charge?
June 8, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Steve,
Thank you for your feedback. We’re sorry to hear you were disappointed with the service and delivery cost.
Our delivery charges reflect the size, weight and specialist handling required for the materials we supply, along with the use of dedicated vehicles to deliver products safely nationwide. While we understand this won’t suit every order or budget, the pricing is designed to reflect the genuine costs involved in transporting large and heavy building materials responsibly.
We do appreciate you taking the time to share your comments.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good afternoon, Aaron,
Thank you for your review. We’re sorry there was a delay with your delivery.
Unfortunately, due to unforeseen circumstances, the delivery had to be postponed by 24 hours. An email and SMS notification were sent to keep you updated, but we appreciate this would still have been frustrating and apologise for the inconvenience caused.
Thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
Good on price
Good on price, delivery OK compared with others. Product seems good time will tell.
May 11, 2026
Reply from Cladco Profiles® Ltd
Good afternoon,
We're glad to hear you're satisfied with the price and delivery. We hope the product continues to meet your expectations!
If you need anything else, please get in touch with our team.
Kind regards,
Cladco Profiles®
Super service thanks
May 6, 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for taking the time to leave us a 5-star review. We really appreciate the feedback.
Kind regards,
Cladco Profiles®
Good Product…
Product is a good standard but follow up to issues is too slow. Damage board arrived which was reported the same day with photograph. That then goes to complaints who have to investigate it. In the mean time project stalled! Over 15 days later still no feedback about damage. So have to complete project and cope with rearranging design. I would go more local next time so issues can be addressed in a timely manner.
The response to this review is a general statement and to me opting out of customer care!
April 24, 2026
Reply from Cladco Profiles® Ltd
Good morning, Sophia,
Thank you for your review. We’re pleased to hear you were happy with the quality of the product, but we’re sorry to read about the delay in resolving the damaged board issue.
We completely understand how disruptive this can be when it holds up an ongoing project. Damage claims do need to be reviewed by our Customer Support team so the cause can be properly investigated, but we appreciate that the timescales involved on this occasion have been frustrating.
Your feedback has been noted and will be passed on to the relevant team, as we’re always looking to improve both communication and response times.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Andrew,
Thank you very much for your 5-star review. If we can be of any further assistance, please let us know.
Kind regards,
Cladco Profiles®
SPLITTING BOARDS!
SPLITTING BOARDS!
I installed a deck 3 years ago for a customer using the grey,grooved hollow deck boards, over a timber joist frame,to the Cladco specifications. (Bearing in mind I'm a City & Guilds Advanced Craft, Distinction level carpenter/joiner) two of the boards towards the centre of the deck have started splitting down their centre.
I've tried getting Cladco to send out a couple of replacement ones, telling them "I'm happy to take the deck apart and install them free of charge so my customer is not left dissatisfied"
Unfortunately they've refused to help in any way. Ultimately, I will avoid using their products again as I found their attitude and unwillingness to help extremely poor.
I would recommend avoiding altogether.
A real shame.
June 4, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Darren,
Thank you for your review. We’re very sorry to hear about the issue you’ve described, and understand how concerning this must be for both you and your customer.
Having looked into your query, we can confirm this matter is currently being investigated by our Customer Support team so we can fully determine the cause of the damage reported. As this is still an open case, we’re unable to comment in detail at this stage, but please be assured it is being reviewed carefully.
We’ll continue to handle this directly with you once the investigation is complete.
Kind regards,
Cladco Profiles®
Very pleased with product.
May 5, 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your review. We're pleased to hear you're happy with your purchase. If you need anything else, please let us know.
Kind regards,
Cladco Profiles®
Excellent choice of colours and quality…
Excellent choice of colours and quality samples sent in post
May 4, 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Leanne,
Thank you for your 5-star review. It's great to hear you were pleased with your samples.
If you have any questions about the products or would like to discuss your project with one of our friendly team members, please let us know.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Mike,
Thank you for your kind words and 5-star review! It's great to hear you're pleased with our products and quick delivery.
Please let us know if you need anything else.
Kind regards,
Cladco Profiles®
Very helpful with prompt replies.
May 4, 2026
Reply from Cladco Profiles® Ltd
Good morning, Nick,
Thank you for taking the time to share your experience with us.
We're pleased to hear you were happy with your order. It's always great to hear when customers are happy with our levels of customer support and communications.
If you need anything else, please let us know.
Kind regards,
Cladco Profiles®
Excellent delivery
Excellent delivery. Good product but could have benefitted from a guide to fit.
May 4, 2026
Reply from Cladco Profiles® Ltd
Good morning, Michael,
Thank you for your review. We’re pleased to hear you were happy with the delivery and the product overall.
We also appreciate your feedback regarding installation guidance. We provide installation guides for all our product ranges on our website, which cover the process step by step. If you ever need a hand, our team are always available to talk things through and offer advice.
Thanks again for taking the time to share your experience.
Kind regards,
Cladco Profiles®
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