Misleading ads, bad quality, no refund
I ordered sandals from Clarke Bennett because they were advertised as “Orthopedic Comfort Sandals” with claims about arch support, a contoured footbed, flexibility, cushioning, and orthopedic comfort.
What I received did not match those representations. The sandals I received had a very flat, hard-looking footbed and did not appear to have the orthopedic features shown and described in the advertising. I provided the company with clear photos showing the product I received.
Instead of issuing a full refund for an item I believe was materially not as described, customer service first offered me a 10% refund, then increased it to 20%, while repeatedly suggesting that returning the sandals internationally would cost me about CAD 30 and could take several weeks.
I specifically explained that this was not a change-of-mind return. My complaint was that the product received did not match the way it was advertised.
What is particularly frustrating is that the company’s own published terms state that when an item is “damaged, faulty or not as described,” return costs are covered and a refund or replacement may be provided. Despite this, my request for a full refund has still not been resolved.
Based on my experience, I would advise potential customers to save screenshots of the product advertising and read the return terms very carefully before ordering. The quality of the product I received was very disappointing, but the way my refund request has been handled has been even more concerning.
I will update this review if Clarke Bennett resolves the matter with a full refund.
August 17, 2026
Unprompted review
